Sara Ian Balland
Mikocheni
Summary
Driven and ambitious professional with a strong background in managerial roles, excelling in leadership, strategic planning, and business operations. Known for consistently exceeding expectations, thrives in dynamic environments, whether leading teams, optimizing processes, or driving organizational success. Expertise in legal analysis, HR support, and contract management, bringing a keen eye for detail and a results-driven approach. Highly organized and efficient, excels in multitasking, vendor negotiations, and team coordination. Fluent in Swahili and English, effective communication across diverse settings is a strength. Dedicated professional committed to growth, innovation, and delivering impactful results, providing astute HR support by offering legal counsel to clients. Skilled in researching and interpreting legal documents, resolving disputes, and successfully negotiating settlements. Adept at handling multiple tasks, prioritizing efficiently, and meeting tight deadlines.
Overview
6
6
years of professional experience
Work History
Operations Manager
Rive & Co
09.2022 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
Front Desk & Marketing Manager
NuLife Advanced Fertility Clinic
12.2021 - 07.2022
- Supervised all, operations
- Established good relationships with the clients
- In charge of marketing solutions
- Assisted the administrative manager with tasks such as salary distribution and office operation
- Did everyday transaction reconciliation
- In charge of creating and editing hospital documents such as pre-operational test charts and consent forms
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
- Drafted professional business documents, spreadsheets, and correspondence
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages
- Completed basic bookkeeping and document filing
- Sorted invoices for the accounting department by date stamping and filing by vendor code
- Maintained business office inventory and equipment by checking stock for needed supplies
- Maintained client accounts by obtaining, recording, and updating personal and financial information
- Scheduled space or equipment for special programs, meetings, and conferences
- Monitored reception area to provide a consistently safe, hazard-free environment for customers
- Protected clients' rights by maintaining the confidentiality of personal and financial information
- Coordinated company events with venues and advised staff of pertinent details
- Preserved office security by following safety procedures and controlling access via the reception desk
- Composed and prepared routine correspondence, letters, and reports with job-related software
- Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel
- Investigated and analyzed client complaints to identify and resolve issues
Office Manager
Digital Gaming Solutions
10.2020 - 08.2021
- Do the research and collect data from different websites and information sources that would benefit the organization
- Assist in the recruitment and termination of employees
- Contract assessment and negotiations between the company and affiliates
- Budget planning on office expenses
- Customer service quality Analysis
- Employee monthly assessments
- Ensure that rules in the workplace were followed
- Working hand in hand with the marketing team to ensure new and diverse ideas are put through and worked on
- Overall Office reports including, Administrative, social media, and customer care
- Coded and entered daily invoices with in-house accounting software
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by promptly resolving client and case issues
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Administered payroll and maintained proper documentation of employee personnel
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Used judgment and initiative in handling confidential matters and requests
- Implemented and maintained company protocols to facilitate smooth daily activities
- Produced thorough, accurate, and timely reports of project activities
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Evaluated individual and team business performance and identify opportunities for improvement
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Organized team activities to build camaraderie and foster pleasant workplace culture
Assistant Manager
Nova Mining Ltd
10.2018 - 02.2020
- Ensure office operations go according to schedule
- Keep data on warehouse shipments and purchases due
- Ensure workers proficiency and well being
- Customers relations
- Project management
- Monthly performance reports on all sectors
- Completed inventory audits to identify losses and project demand
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Enforced company policies and procedures to strengthen operational standards across departments
- Directed and led employees, supervising activities to drive productivity and efficiency
- Organized schedules, workflows and shift coverage to meet expected business demands
Junior Accountant
Nova Mining Ltd
07.2018 - 10.2018
- Forwarding budgets for approval or decline
- Reviewed and reconciled month-end totals to deliver timely and accurate financial information reporting
- Oversaw supplier accounts, building lasting relationships with suppliers
- Created and submitted invoices according to the financial schedule
- Reviewed general ledger entries for accuracy and completeness
- Processed payroll entries and reports for employees
- Provided weekly cash flow report containing inflows, outflows and projections
- Assessed accuracy, completeness and integrity of corporate financial records
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
Education
A level Diploma -
Loreto Girls High school
05.2018
Primary Level Education -
St. Mary's International Schools
O-Level secondary Education -
St. Mary's International Schools
01.2015
Skills
- Team Management
- Efficient Resource Allocation
- Customer Engagement
- Operations monitoring
- Continuous Process Optimization
- Strategic Resource Planning
- HR policies and procedures
- New employee orientation
- Payroll administration
- Workplace Relationship Management
- Onboarding and orientation
- Office administration
- Workforce Coordination
- Critical thinking
- Relationship building
- Accounting procedures
- Customer service management
- Scheduling and calendar management
- Workflow planning
- Performance evaluations
- Budgeting and expense monitoring
- Document control
- Strategic planning
- Quality Control Guidelines
- Social media expertise
- Presentation development
- Project Execution
- Product marketing
Seminars And Training
- Internship for business management, Advent Co
- Seminar sessions for women and child Vision WOCHIVI, 2018
Timeline
Operations Manager
Rive & Co
09.2022 - 01.2024
Front Desk & Marketing Manager
NuLife Advanced Fertility Clinic
12.2021 - 07.2022
Office Manager
Digital Gaming Solutions
10.2020 - 08.2021
Assistant Manager
Nova Mining Ltd
10.2018 - 02.2020
Junior Accountant
Nova Mining Ltd
07.2018 - 10.2018
Primary Level Education -
St. Mary's International Schools
O-Level secondary Education -
St. Mary's International Schools
A level Diploma -
Loreto Girls High school
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