Samweli Zephania
Arusha
Summary
Accomplished Marketing Manager with expertise in sales strategy and client relationship management at Gold Crest Hotel. Leveraged market analysis to drive growth and enhance customer engagement. Proven ability to multitask and solve problems effectively, resulting in a 20% increase in client retention. Strong communicator with a focus on innovative branding and budget management.
Overview
11
11
years of professional experience
Work History
Marketing Manager
Gold Crest Hotel
Arusha, Tanzania
01.2022 - Current
- To develop and implement sales strategies.
- Client Relationship Management.
- To Create a Budget and Management.
- Analyzed market trends to identify potential opportunities for growth.
- Maintained relationships with key customers through regular communication.
- Created content for promotional materials, including brochures, flyers, and websites.
- Conducted market research to identify trends and customer preferences.
- Administrative Support.
- Worked with different departments to develop unique product branding.
- Develop and implement international sales strategies for clients.
- Identify appropriate marketing channels and target customers for campaigns.
- Worked with management team to oversee and monitor marketing strategy.
Sales Officer
Arusha Art
Arusha
01.2022 - 05.2022
- Product Knowledge
- Customer Relationship Management
- Professional Appearance and Attitude:
- Negotiation Skills
- Ability to Stay Informed about Incentives and Promotions
- Computer literacy
- Digital and Social Media Skills
- Follow Up
Sales and Marketing Officer
Brand One
04.2020 - 12.2021
- Company Overview: Marketing Consulting company
- Worked with different departments to develop unique product branding
- Develop and implement international sales strategies for clients.
- Identify appropriate marketing channels and target customers for campaigns
- Marketing Consulting company
Front office supervisor
Four Points
05.2018 - 04.2020
- Company Overview: By Sheraton
- By Sheraton
- Managed daily operations of front desk, including check-ins and check-outs.
- Supervised front office team to ensure efficient guest service delivery.
- Coordinated reservations and handled room assignments for incoming guests.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Implemented standard operating procedures for front office operations.
- Collaborated with housekeeping to maintain room readiness and cleanliness standards.
- Assisted management in scheduling staff shifts and monitoring performance.
- Handled customer complaints in a professional manner.
- Coordinated with other departments to ensure smooth operations.
- Monitored guest check-in and check-out procedures.
- Ensured proper customer service standards were met.
Front office Receptionist
Planet Lodge
02.2017 - 08.2017
- Assisting guests with their inquiries from their arrival to their departure
- Assisting the reservations manager with taking reservations.
- Posting charges to appropriate guest accounts.
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained the front office calendar for staff.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Processed guest payments and handled billing inquiries promptly.
- Developed strong relationships with clients through attentive customer service.
- Assisted in training new front office staff on procedures and systems.
Front Desk Agent
The Residence Zanzibar
07.2016 - 09.2016
- Assisted with front desk operations to ensure smooth guest check-in and check-out.
- Coordinated reservations and maintained the booking system for optimal efficiency.
- Supported administrative tasks, including filing and organizing guest records securely.
- Collaborated with housekeeping to maintain cleanliness standards in public areas.
Front Desk Agent
Mt. Meru Hotel
03.2015 - 07.2015
- Managed phone calls and inquiries, providing accurate information to guests.
- Coordinated reservations and maintained the booking system for optimal efficiency.
- Supported administrative tasks, including filing and organizing guest records securely.
- Trained new staff on front office procedures and customer service protocols.
Education
Diploma - Room Division
VETA Hotel And Tourism Training Institute
Arusha 01.2017
Certificate - Food and Beverage Sales and Services
Veta Hotel And Tourism Training Center
Arusha 01.2015
O-level education -
Njiro Secondary School
Arusha 01.2013
Primary Education -
Sinoni Primary School
Arusha01.2009
Skills
- Multitasking
- Organizational skills
- Problem solving
- Strong communicator
- Customer service
- Time management
- Sales strategy
- Customer engagement
- Client relationship management
- Budget management
- Market analysis
- Negotiation skills
Training
- Front Desk Agent, The Residence Zanzibar, 07/01/16 - 09/30/16
- Front Desk Agent, Mt. Meru Hotel, 03/01/15 - 07/31/15
References
- Mr Justine Tito Mbaga, Managing Director, Brand One Company Limited, 0769281596
- Mr Josephat Masele, Human Resource Manager, Melia Serengeti Lodge, 0769405206
- Mr Michael Kimaro, Front Office Manager, Four Points by Sheraton, 0765428730
Languages
- English
- Swahili
Languages
English
First Language
Swahili
Advanced (C1)
C1
Timeline
Marketing Manager
Gold Crest Hotel
01.2022 - Current
Sales Officer
Arusha Art
01.2022 - 05.2022
Sales and Marketing Officer
Brand One
04.2020 - 12.2021
Front office supervisor
Four Points
05.2018 - 04.2020
Front office Receptionist
Planet Lodge
02.2017 - 08.2017
Front Desk Agent
The Residence Zanzibar
07.2016 - 09.2016
Front Desk Agent
Mt. Meru Hotel
03.2015 - 07.2015
Diploma - Room Division
VETA Hotel And Tourism Training Institute
Certificate - Food and Beverage Sales and Services
Veta Hotel And Tourism Training Center
O-level education -
Njiro Secondary School
Primary Education -
Sinoni Primary School
Similar Profiles
Parvez ALI ShaikhParvez ALI Shaikh
Store Manager at Liali Jewellery, 1306, GOLD CREST BUILDING, DMCC, DUBAI.Store Manager at Liali Jewellery, 1306, GOLD CREST BUILDING, DMCC, DUBAI.
Ricky SaputraRicky Saputra
Assistant Director at Gold Crest Corporate Services PTE. LTD.Assistant Director at Gold Crest Corporate Services PTE. LTD.
Jerica HoakJerica Hoak
Certified Nursing Assistant at Gold Crest Retirement CenterCertified Nursing Assistant at Gold Crest Retirement Center
GRACE JULIASGRACE JULIAS
Marketing Specialist at Pin Destinations TravelMarketing Specialist at Pin Destinations Travel
Winifrida E. MallyaWinifrida E. Mallya
Donor Liaison Officer at World Vision TanzaniaDonor Liaison Officer at World Vision Tanzania