Samweli Konjela Mamasita
Waiter
Ngorongoro ,Tanzania
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized waiter with experience in all typical restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Waiter
Tortillis Camps Tanzania
Arusha, Tanzania
06.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with chef to review daily specials and menu changes.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waiter
Kunduchi Hotel
Dar Es Salaam , Tanzania
03.2017 - 03.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Assistant Waiter
Rhino Hotel
Dar Es Salaam , Tanzania
07.2016 - 12.2016
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Basic Certificate - General Hotel Management
Amazon College
Dar Es Salaam 01.2014 - 05.2016
Oldinary Level Education - Ordinary Level Certificate
Sale Secondary School
Ngorongoro 01.2010 - 11.2013
Skills
High-volume dining
To-go order preparation
Guest relations management
Food spoilage prevention
Dining area maintenance
Wine service
Guest relations
Menu presentation
Item promotion
Food station setup
Guest seating arrangements
Banquet coordination
Bar terminology
Tableside Service
Front-of-house display creation
Bill computation
Upselling techniques
Daily specials memorization
Wine knowledge
Timeline
Waiter
Tortillis Camps Tanzania
06.2022 - Current
Waiter
Kunduchi Hotel
03.2017 - 03.2019
Assistant Waiter
Rhino Hotel
07.2016 - 12.2016
Basic Certificate - General Hotel Management
Amazon College
01.2014 - 05.2016
Oldinary Level Education - Ordinary Level Certificate
Sale Secondary School
01.2010 - 11.2013