Summary
Overview
Work History
Education
Skills
Timeline
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SAMWEL NEWTON

SAMWEL NEWTON

KIGAMBONI

Summary

Dynamic General Manager with a proven track record at THE BIG SWIMMING RESORT, excelling in operations management and team leadership. Enhanced client loyalty through strategic relationship building and effective budget implementation. Skilled in problem resolution and social media marketing, driving brand visibility and engagement.

Overview

11
11
years of professional experience

Work History

General Manager

THE BIG SWIMMING RESORT
06.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Dealing with purchasing, and sales audit
  • Manage social medias page for the adverts and new hints of the resort

Sales and Marketing Manager

REJIC TECHNOVAZ LTD
09.2022 - 06.2023
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Analyzed sales and marketing data for improved strategies.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.

Credit Controller

NASHERA HOTELS
07.2019 - 09.2022
  • Insuring proforma invoice and EFD receipt after the departure of the guest.
  • Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Reservation Officer

NASHERA HOTELS
06.2016 - 09.2019
  • Prepared daily reports on reservations activity for management review and analysis.
  • Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Verified guest information for accuracy, reducing errors in the reservation process.

Front Office Operations Manager

MOROGORO HOTELS
04.2014 - 06.2016


  • Handled escalated customer complaints efficiently, demonstrating empathy towards their concerns while resolving issues quickly.
  • Ensured seamless communication between departments for optimal guest experience and operational success.

Education

Diploma - Educational Leadership And Management

VILLAGE SCHOOL OF THE BIBLE
UNITED STATES
04-2025

CERTIFICATE IN HOTEL AND TOURISM - Tourism And Hotel Management

GREEN HILL INSTITUTE
Mbeya, Tanzania
12-2013

Certificate - ENTEPRENEURSHIP

YEN ENTEPRENEURSHIP PROGRAM
MBEYA
12-2013

Certificate - O LEVER STUDIES

SWAYA SECONDARY SCHOOL
MBEYA
10-2010

Certificate - PRIMARY SCHOOL

KARUME CAMP PRIMARY SCHOOL
MBEYA
09-2006

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

THE BIG SWIMMING RESORT
06.2023 - Current

Sales and Marketing Manager

REJIC TECHNOVAZ LTD
09.2022 - 06.2023

Credit Controller

NASHERA HOTELS
07.2019 - 09.2022

Reservation Officer

NASHERA HOTELS
06.2016 - 09.2019

Front Office Operations Manager

MOROGORO HOTELS
04.2014 - 06.2016

Diploma - Educational Leadership And Management

VILLAGE SCHOOL OF THE BIBLE

CERTIFICATE IN HOTEL AND TOURISM - Tourism And Hotel Management

GREEN HILL INSTITUTE

Certificate - ENTEPRENEURSHIP

YEN ENTEPRENEURSHIP PROGRAM

Certificate - O LEVER STUDIES

SWAYA SECONDARY SCHOOL

Certificate - PRIMARY SCHOOL

KARUME CAMP PRIMARY SCHOOL

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