Samwel Julius Nyaisanga
Dar Es Salaam
Summary
- Results-driven database professional with over 6 years of experience, including 2 years in the banking sector focusing on core banking systems and 4 years in manufacturing and distribution. Expertise in Microsoft SQL Server environments, with a strong emphasis on database management, troubleshooting, and performance optimization. Demonstrated success in ensuring data integrity and facilitating seamless application integration while maintaining high availability and robust security. Career goals include leveraging advanced database skills to drive operational excellence in a dynamic organization.
- Extensive experience collaborating with Financial institutions, including Cooperative Bank and Maendeleo Bank, alongside top-tier MFGs Company ie Unilever Tanzania and Unilever Kenya.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Implementation and Support
Craft Silicon Company
08.2022 - Current
- Partnered with banking clients to implement and maintain vendor-side solutions, providing remote and on-site support
- Resolved client-reported issues on the JIRA platform, ensuring stability and prompt response
- Conducted technical and functional training for system users, including refreshment sessions
- Design and develop custom reports using stored procedures, translating data into actionable insights
- Collaborated with development team on new module implementations and facilitated go-live processes
- Provided timely and effective support (remote and physical), ensuring uninterrupted system operation
- Participating in the Core Banking and Micro-finance implementation as required in a team effort
- Inform client functionality requests or software change requests to development team
- Oversee and follow-up on open customer issues assigned in the Project Management System
- Develop customer relationships through professional, dependable and accurate interactions
- Application and service hosting and testing, including APIs and gateways
- Travel to customer sites for high profile issue resolution
- Escalate issues as per Service Level Agreement
- Work on other implementation, support and documentation projects as required
Market intelligence and development
Unilever Company Limited
03.2018 - 07.2022
- Collaborated closely with the sales team on the ground to ensure effective system utilization by the DSRs (sales force) in serving the market cluster
- Assisted in designing new routes to reach previously inaccessible interior markets, aiming to expand market presence and increase awareness of product SKUs
- Technical analysis, troubleshooting and issue resolution
- First level support to applications and system across assigned Unilever Distributors
- Back Office & Mobility System Integration Testing (SIT)
- Back Office & Mobility User Acceptance Testing (UAT)
- Back Office & Mobility Support
- MSSQL Server Administration
- Channel Management/ Route to Market design and implementations of Presales & Spot Selling model of sales
- Report Analysis & Interpretation
- Document incidents & request and monitor resolution timelines
- Production system environment setup and Sanity checks
- End User Training (EUT), Training Needs Assessment (TNA), and Refresher Trainings of all system stakeholders
- Ownership, design and implementation of system Standard Operating Procedures
- Audit system & report on gaps, corrections and areas of improvement on system
- Provide daily/monthly planning for incident/fault resolution
- Project management roles including planning, implementation, rollout and consultation
- Provided continuous support to address user queries and maintain system availability
- Coordinated with sales teams to maximize system utilization, territory planning, and target setting
- Executed system setups, configurations, and upgrades, ensuring system reliability and optimal performance
Technical support & Computer Systems Operator
Burque East Africa Ltd.
Dar Es Salaam
11.2014 - 02.2018
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Installed, configured, and maintained computer systems, networks, and software
- Provided timely service support for system issues and equipment maintenance
- Conducted training sessions for newly recruited staff, supporting field issues faced by the sales team
- Field support to Dsr when facing issue with customer relating App-sales
- Responsible on TRA printer (FMP-10) configuring and maintenance support
IT Technician and Agent Support
Tigo Call Center
Dar Es Salaam
01.2014 - 10.2014
- Monitor, maintain, and troubleshoot hardware and software used in the call center, including workstations, telephony systems, and network connections to ensure continuous uptime
- Responded to agent’s inquiries, diagnosing issues, and logging interactions in the company’s system
- Train call center agents and supervisors on how to use new or updated systems
- Provide on-the-spot support for agents facing technical issues with call management systems, CRM software, and other necessary tools
- Assist with login issues, software glitches, and equipment malfunctions
- Install and configure software needed for call center operations, including CRM tools- REMEDY
Education
Bachelor of Science - Computer Science
Institute of Finance Management
11.2011
High School - PCM
Minaki High School
02.2007
Skills
- Programming SQL, JavaScript, JSON, CSS, HTML5, Python, and C#
- API testing, Postman, Swagger
- Project management: JIRA, Una
- Microsoft Office / Power BI
- Windows Server
- Data migration
Certification
I, the undersigned do hereby certify that to the best of my knowledge and belief. This profile correctly describes my qualifications, experience and me.
References
- Mr. Sospeter Wambura, Manager, Digital Channel, CRDB, Palm Beach, +255 754711244, swambura@crdbbank.co.tz
- Mr. Emmanueel Kalolo, Area Sales Manager, WADTHWORTH DISTRIBUTION COMPANY Ltd., PLOT 4A Tanesco, Kurasini, DSM, 40383, +255 712161106, +255 743710033, emmanuel@wadsworth.co.tz
- Mr. George Machibya, Developer Relation Manager, AFRICASTALKING, Tanzanite House, 7th Floor, Dar Es Salaam, 5539, 255 757 022 731, gmachibya@africastalking.com
Hobbies and Interests
- I enjoy spending time on the internet to stay up-to-date on the latest trends and advancements in technology.
- I am an avid fan of football and enjoy watching games in my free time.
Projects
Developed and deployed e-commerce websites for clients in the NGO sector, using HTML, CSS, and JavaScript for a user-friendly experience. Example: https://fuwavita.org , https://mwangalostic.co.tz
Languages
- English, Fluent
- Swahili, Fluent
Timeline
System Implementation and Support
Craft Silicon Company
08.2022 - Current
Market intelligence and development
Unilever Company Limited
03.2018 - 07.2022
Technical support & Computer Systems Operator
Burque East Africa Ltd.
11.2014 - 02.2018
IT Technician and Agent Support
Tigo Call Center
01.2014 - 10.2014
Bachelor of Science - Computer Science
Institute of Finance Management
I, the undersigned do hereby certify that to the best of my knowledge and belief. This profile correctly describes my qualifications, experience and me.
High School - PCM
Minaki High School
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