Samwel Andrea Budodi
Tegeta, Dar-Es-Salaam
Summary
Accomplished professional with a solid background in claims processing and project coordination at Assemble Insurance Tanzania. Demonstrated ability to communicate effectively and maintain high attention to detail, resulting in enhanced service delivery. Skilled in software troubleshooting and project management, driving operational efficiency and boosting customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Representative
Assemble Insurance Tanzania
Dar Es Salaam, Tanzania
01.2021 - 12.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Consulted with customers to resolve service and billing issues.
Project Coordinator
Assemble Insurance Tanzania
Dar Es Salaam, Tanzania
01.2018 - 12.2020
- Served as point-of-contact to support order management, testing and reporting.
- Conferred with project personnel to identify and resolve problems.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Assessed, monitored and reported on work progression.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
Membership Administrator
Assemble Insurance Tanzania
Dar Es Salaam, Tanzania
01.2018 - 12.2020
- Processed applications for membership, including verifying eligibility requirements.
- Coordinated with other departments to ensure successful onboarding of new members.
- Maintained accurate records of membership information, including contact details and payment status.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved any issues that arose between members in a timely manner.
- Updated databases with new and modified customer data.
- Managed renewals by sending out reminder emails and follow-up calls.
- Operated card equipment
Claims Processor
Assemble Insurance
Dar Es Salaam, Tanzania
01.2014 - 12.2017
- Managed workload to meet or exceed productivity and quality standards.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Verified claim data correctness in preparation for processing.
- Followed up on pending claims and resolved issues delaying processing.
- Collaborated with adjusters and underwriters to resolve complex claim issues.
- Utilized claims processing software to streamline workflow and increase efficiency.
- Compiled statistical reports related to the number and types of processed claims per month.
- Coordinated benefits with medical insurance plans and Medicare providers.
- Analyzed medical records, laboratory reports, and other documents related to claims processing.
- Assigned appropriate codes according to ICD-10 guidelines for each claim form received from healthcare providers.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Developed strategies for improving overall efficiency of the Insurance Claims Processing department.
- Maintained confidentiality of policyholder information in compliance with HIPAA regulations.
- Identified potential fraud cases based on data analysis of submitted claims.
Technician
Prestige General Supplying Co.Ltd
Dar Es Salaam, Tanzania
01.2013 - 12.2013
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Installed new appliances, wiring, and machinery in the company.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Performed troubleshooting and repair of equipment.
- Installed new components or replaced defective parts to restore functionality in the company.
- Managed quality control and maintained high level of customer satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted customer equipment training
Education
Some College (No Degree) - IT For Business Success
Hewlett Packard Life
04-2025
Some College (No Degree) - Effective Leadership
Hewlett Packard Life
04-2025
Some College (No Degree) - Inventory Management
Hewlett Packard Life
04-2025
Some College (No Degree) - Computing And Information Techonology
University of Dar-Es-Salaam Computing Center
Mwanza, Tanzania10-2012
Some College (No Degree) - O-Level Certificate ( CSEE )
Twitange Secondary School
Sengerema, Tanzania10-2010
Skills
- Results-oriented approach
- Effective communication
- Attention to detail
- Collaborative teamwork
- Technical support expertise
- Software troubleshooting
- Microsoft Excel proficiency
- Verbal and written communication
- Negotiation techniques
- Computer literacy
- Project management skills
- Leadership skills
- Problem solving
- Inventory management
- Adaptability
- Emergency response
- Software installation
- Time management
- Analytical thinking
Affiliations
- Volunteering at Airtel Tanzania, working as a sales representative
- Leadership role at Heavenly Embassy Church as a Church WISEMAN.
- Membership club at BR (Bongo Rides)
- Just For Me Charity Foundation membership includes several charity events, including the Hanang Landslide Disaster, and equipment provision for cancer patients at Ocean Road Cancer Institute (ORCI)
Accomplishments
- Own a Closing brand, Young Ambitious Empire/YAE International; you can see this on my social media on Instagram: yaeinternational
- Own a food product line called DagaadagaabyyaeInternational
- An individual distribution company, Yaeinternational, distributes homemade candies (Pipi Karanga and Pipi Tangawizi)
- Help create company logos, e.g., King's Consultancy, Yae International
- Helped create and manage social media accounts for Assemble Insurance Tanzania
- Helped create and manage social media accounts for Lushoto Executive Lodge in Lushoto, Tanga
Certification
- 2025 Certificate in Effective Leadership by Hewlett-Packard Life
- 2025 Certificate in Inventory Management by Hewlett-Packard Life
- 2025 Certificate in IT for Business Success by Hewlett-Packard Life
- 2022 Certificate in Personality Development by (POT) in conjunction with Techno Brain, New Horizons
- 2021 Certificate of Attendance in Quality Management System by BM Consulting
Languages
Swahili
First Language
English
Proficient (C2)
C2
REFERENCE 1
NAME: Alexander Mahawa
TITLE: Operations Manager
CONTACT DETAILS: +255 758 456 992
COMPANY: Assemble Insurance Tanzania
REFERENCE 2
NAME: Pendo Dadi
TITLE: Human Resources
CONTACT DETAILS: +255 763 815 911
COMPANY: Prestige General Supplying Company
Timeline
Call Center Representative
Assemble Insurance Tanzania
01.2021 - 12.2023
Project Coordinator
Assemble Insurance Tanzania
01.2018 - 12.2020
Membership Administrator
Assemble Insurance Tanzania
01.2018 - 12.2020
Claims Processor
Assemble Insurance
01.2014 - 12.2017
Technician
Prestige General Supplying Co.Ltd
01.2013 - 12.2013
Some College (No Degree) - IT For Business Success
Hewlett Packard Life
Some College (No Degree) - Effective Leadership
Hewlett Packard Life
Some College (No Degree) - Inventory Management
Hewlett Packard Life
Some College (No Degree) - Computing And Information Techonology
University of Dar-Es-Salaam Computing Center
Some College (No Degree) - O-Level Certificate ( CSEE )
Twitange Secondary School
Similar Profiles
Lucklesia Kokusima AmanziLucklesia Kokusima Amanzi
Internal Audit Manager at Assemble Insurance Limited TanzaniaInternal Audit Manager at Assemble Insurance Limited Tanzania
Carolyne Cornelio NyaruhuchaCarolyne Cornelio Nyaruhucha
Sales Force Executive at Jubilee Insurance TanzaniaSales Force Executive at Jubilee Insurance Tanzania
AGNES YUDATADE NDESINGOAGNES YUDATADE NDESINGO
Reinsurance Accountant at National Insurance Corporation of Tanzania Limited (N.I.C T LTD)Reinsurance Accountant at National Insurance Corporation of Tanzania Limited (N.I.C T LTD)