Samir Bhatt
Dar es Salaam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Head of Software Support
Power Computers Telecommunication Limited
05.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Patched software and installed new versions to eliminate security problems and protect data
- Managed team of 5 support team that handled over 50 client support related activities such as software update rollout, patch update, database maintenance (SQL server, MySQL), etc
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Maintained servers and systems to keep networks fully operational during peak periods
- Helped streamline repair processes and update procedures for support action consistency
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Collaborated with team members to achieve target results
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Programmer
Vista Group Tanzania Ltd
03.2020 - 12.2020
- Enhanced software functionality by identifying and resolving complex coding issues.
- Streamlined code optimization for increased efficiency and reduced processing time.
- Suggested new technologies and tools for enhancing product value and increasing productivity
- Coached interns and new employees to boost departmental efficiency
- Reported on updates to project specifications and progress
- Contributed to codebase used in software deployment on multiple virtual machines
- Coordinated with stakeholders to define project technical requirements
- Tested server code to validate code changes
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance
- Increased sales by 10% with introduction of SEO in e-Commerce platform.
Software Support Executive
Power Computers Telecommunication Ltd
01.2018 - 02.2020
- Provided tech and system support for various management systems like Hospital Management Information System, Rent Management System, In-house Support system
- Provided training to staff on various management systems
- Backend PHP customization or troubleshooting of hospital management system
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Managed about 20 - 25 customer calls per day
- Helped streamline repair processes and update procedures for support action consistency
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
NCC Education Level 5 Adv. Diploma in Computing: Information Technology -
PCTL Training Institute Limited
Dar Es Salaam, Tanzania12.2020
NCC Education Level 4 Diploma in Computing: Information Technology -
PCTL Training Institute Limited
10.2018
NCC Education Level 4 Diploma in Business IT: Business Information Technology -
PCTL Training Institute Limited
05.2018
Skills
- Flutter (Dart) proficiency
- Testing and debugging
- Installation and maintenance
- Relational databases
- Requirements gathering
- Project coordination
- Flexible and Adaptable
- Problem-Solving
- Organizational Skills
Accomplishments
- Collaborated with a colleague in the development of e-Commerce App, named VistaMall.
- Collaborated with ta colleague in the development of a website [kapital.co.tz].
- Collaborated with a colleague in the development of Food Delivery App, named VistaFood.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved code-collaboration by introducing GitHub for development tasks.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Gujrati
Native or Bilingual
Hindi
Limited Working
Technical profile
- Flutter
- Firebase
- SQL
- HTML
- JavaScript
- MySQL
- WordPress
- PHP
- Python
- GitHub
- Microsoft Office
- Postman
- Adobe Photoshop
- Google Ads
- Social media sites
Timeline
Head of Software Support
Power Computers Telecommunication Limited
05.2021 - Current
Programmer
Vista Group Tanzania Ltd
03.2020 - 12.2020
Software Support Executive
Power Computers Telecommunication Ltd
01.2018 - 02.2020
NCC Education Level 5 Adv. Diploma in Computing: Information Technology -
PCTL Training Institute Limited
NCC Education Level 4 Diploma in Computing: Information Technology -
PCTL Training Institute Limited
NCC Education Level 4 Diploma in Business IT: Business Information Technology -
PCTL Training Institute Limited
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