Samina Pishori
Arusha
Summary
- Date of Birth: 14th April 1993
- Marital Status: Single
- Nationality: Tanzanian
- Residence: Arusha
- From: Dar-es-Salaam
- Language Spoken: English, Gujarati, Swahili
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Assistant Client Handling Manager & Nomad Aviation
Nomad Tanzania LTD
Arusha
05.2017 - Current
- Coordinate all guest movements and transfers coming in and out of all major airports in East Africa.
- Handling of the 24hr hotline phone during and after working hours.
- Liaise with camp manager on arrivals, departures and delays
- Monitoring the Safaris that are already on ground to ensure everything is in order.
- Going through all the confirmed bookings and querying when not quoted properly
- Dealing with the third-party suppliers to make sure all bookings are in order
- Deal with occurring travel problems, complaints or refunds
- Ensure special handling of repeat (frequent) guests and very V.I.P guests.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Coordinated the delivery of products or services to customers in a timely manner.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Ensured that all safety protocols were followed during day-to-day operations.
- Assisted clients with their visa applications.
- Head the Aviation department for clients going in and out of Western Tanzania (very remote locations)
Series / Group Sales Consultant
Jenman African Safaris
Arusha
07.2015 - 02.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Plan, prepare and cost itineraries (travel plans) for clients.
- Confirm booking and notify clients of luggage allowance and insurance, medical, Passport, Visa and currency requirements
- Issue domestic flight/s tickets online from the website, accommodation vouchers and all relevant documentation
- (Enter data into software 'Destination Builder' and maintain client/s files)
- Assist with changes to travel arrangements and booking where required
- Maintenance of accurate and complete reservation records - day to day and report to the Management, to make necessary changes when the Hotel status / flight statuses are changed
- Responsible for recording Company / Travel Agent rates both in system and correspondence files
- Monitoring Telephone manner and general performance of reservations staff daily
- Ensure special handling of repeat (frequent) guests and very V.I.P guests
- Responsible for work schedule
- Responsible for maintaining a neat and orderly position at all times
- Maintaining the in-house reservations system
- Deal with occurring travel problems, complaints or refunds.
- Developed and maintained relationships with corporate clients to increase sales opportunities.
- Identified customer needs and provided solutions through product presentations.
- Researched competitive markets and identified new business opportunities.
- Created promotional materials to support the sales process.
- Prepared detailed reports on customer feedback, market trends, and sales results.
- Provided superior customer service to ensure client satisfaction.
- Generated leads by leveraging existing contacts and attending networking events.
- Organized trade shows, conferences, and other special events to promote products and services.
- Collaborated with marketing team members to create effective campaigns for sales initiatives.
- Implemented cost-effective strategies to maximize profit margins while meeting customer demands.
- Negotiated pricing agreements with suppliers while maintaining quality standards.
- Assisted customers in selecting appropriate products or services based on their individual needs.
- Ensured compliance with company policies regarding safety regulations and industry standards.
- Monitored progress of various projects related to group sales initiatives.
- Performed administrative tasks such as creating invoices, preparing expense reports.
- Greeted and assisted customers to foster positive experiences.
Tour Consultant
Simba Safaris Ltd
Arusha
07.2013 - 07.2015
- To make the bookings for safari
- Discuss Clients requirement and advice on suitable option
- Plan, prepare and cost itineraries (travel plans) for clients
- Make Travel, accommodation and related bookings
- Confirm booking and notify clients of luggage allowance and insurance, medical, Passport, Visa and currency requirements
- Issue tickets for Travel, accommodation vouchers and all relevant documentation
- (Enter data into software 'FileMaker' and maintain client files)
- Assist with changes to travel arrangements and booking where required
- Final updates for all the Safari files.
Office Manager
Danny McCallum Safaris / Old Nyika Safaris / Safari Royal Holdings
03.2016
- Organizing the office layout and maintaining the supplies of stationery and equipment's
- Organize all of the Administrative activities that facilitate the smooth running of an office
- Make sure that office equipment is maintained, relevant records are up to date, and that all the administration processes work effectively
- Developing and implementing new administrative systems, such as record management, and managing current filing system
- Assisting with the preparation of photographic safari itineraries and costing
- Making hotel/lodge reservations and ensuring deposits and balances are paid in a timely manner and bookings are kept up to date
- Making air charter and scheduled flight bookings
- Overseeing and planning the ordering and purchasing of supplies/provisions for camps and keeping record of the utilization and cost so as to prepare annual reconciliation of such
- Sourcing, purchasing and preparation of client's gift packs
- Secretarial duties as required by the GM
- Assisting the Finance and operations manager with the checking of all cash matters of the company (Petty cash and Imprests) this includes checking of imprest sheets of all company personnel and ensuring that all imprest forms are accompanied by receipts and petty cashes pertaining to the expenditure based on the company guidelines
- Compilation and management of Inventory for supplies which may include camp equipment, food, fuel and spares
- Attending the trade shows and representing our company
- Ensuring that the company TALA and business license applications are filled and submitted in a timely manner
- Visas for the professional hunters and clients
- Permits for the professional hunters and clients
- Preparing camp stationery boxes and PH files
- Recording office expenditure and managing the budget
- Meeting and taking care of clients in Arusha.
Education
High School Diploma -
Shaaban Robert Secondary School
01.2011
Associate of Arts - Liberal Arts
The University of Sunderland
Sunderland, England01-2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Access
- Microsoft Outlook
- FileMaker
- Destination Builder
- Prioritizing work and setting the goals
- Thinking of improvements and alternatives
- Providing new ideas and suggestions
- Can work under pressure
- Creativity and Innovation
- Cultural Awareness
- Itinerary Planning
- Client networking
- Company Branding
- Special needs travelers
- Administrative tasks
- Executive Travel
- Leisure travel
- Client Relations
- Client Relationship Building
- Logistics support
From
Dar-es-Salaam
Personal Information
- Date of Birth: 04/14/93
- Nationality: Tanzanian
- Marital Status: Single
References
- Mr. Firoz Dharamshi, Managing Director, Simba Safaris Ltd, firoz@simbasafaris.com
- Mr. Garth Jenman, Managing Director, Jenman Safaris (South Africa), Garth@jenmansafaris.com
- Mr. Msafiri Msuya, Client handling Manager, Nomad Tanzania LTD, +255 786 634680
Languages
- English
- Gujarati
- Swahili
Affiliations
Swimming
Reading
Globe Tottering
Accomplishments
- OSHA First Aid Training
Languages
English
First Language
Gujarati
Proficient (C2)
C2
Swahili
Advanced (C1)
C1
Timeline
Assistant Client Handling Manager & Nomad Aviation
Nomad Tanzania LTD
05.2017 - Current
Office Manager
Danny McCallum Safaris / Old Nyika Safaris / Safari Royal Holdings
03.2016
Series / Group Sales Consultant
Jenman African Safaris
07.2015 - 02.2016
Tour Consultant
Simba Safaris Ltd
07.2013 - 07.2015
High School Diploma -
Shaaban Robert Secondary School
Associate of Arts - Liberal Arts
The University of Sunderland
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