SALVATORY F. OKUMU
Mwanza
Summary
Exceptionally skilled Field Operations Officer with a strong background in managing operations, improving efficiency, and developing procedures. Known for leadership skills and ability to streamline processes for optimized operational flow. Successfully implemented tactical strategies that enhanced overall performance in previous roles. Display strong problem-solving capabilities, strategic planning abilities, and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal Trade Officer I
Mwanza City Council
Mwanza
09.2022 - Current
- To prepare plans and budget for the trade section.
- To coordinate and administer inspection and issuance of business licenses to traders.
- To prepare periodic reports for implementation of various activities of the section.
- To closely monitor and provide technical advice to small business holders in the informal sector.
- To administer implementation of trade operational activities and ensure collection targets are realized.
- To advise on matters related to trade laws in relation to trade operations.
Principal Membership Officer II
National Health Insurance Fund
07.2021 - 09.2022
- Conducted awareness and sensitization activities with the view of increasing membership coverage.
- Processed new member applications and maintained accurate records of all memberships.
- Developed and implemented membership campaigns to increase member engagement.
- Collaborated with the marketing team to create content for brochures, SMS, and social media posts related to membership initiatives.
- Generated reports on membership trends, retention rates, and other key metrics.
- Analyzed data collected from surveys distributed among current members to identify areas for improvement in the organization's offerings.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Participated in training sessions to improve product knowledge and sales techniques.
Senior Compliance and Field Operations Officer I
National Health Insurance Fund
06.2021 - 06.2021
- Conducted awareness and sensitization activities with the view of increasing membership coverage.
- Processed new member applications and maintained accurate records of all memberships.
- Developed strategies to improve customer service levels related to field operations activities.
- Assisted with the development and implementation of field operations policies and procedures.
- Organized events such as conferences, seminars, and workshops focused on topics relevant to members
- Developed and implemented membership campaigns to increase member engagement.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Participated in training sessions to improve product knowledge and sales techniques.
Senior Marketing and Customer Services Officer
National Health Insurance Fund
08.2019 - 06.2021
- Developed strategies to increase customer satisfaction levels and loyalty.
- Responded promptly to customer queries via social media platforms.
- Provided customers with product information and resolved their issues in a timely manner.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Maintained an organized filing system for customer records and service requests.
- Resolved customer complaints regarding the services offered by the organization.
- Answered customer inquiries over the phone and through email.
- Monitored customer feedback to identify areas of improvement in services offered by the organization.
- Ensured all customer service standards are met at all times, as stipulated in the client service charter.
Senior Compliance and Field Operations Officer II
National Health Insurance Fund
12.2017 - 08.2019
- Supervised administration of the Community Health Fund Directorate.
- Handled matters related to staff discipline and proposed appropriate remedy.
- Prepared plans and budget for the directorate
- Conducted awareness and sensitization programs geared at increasing members' coverage.
- Monitored the utilization of matching funds to local government authorities.
- Monitored budget utilization for various activities and recommended on the trend.
- Coordinated preparation of periodic reports for the directorate.
- Handled risk-related matters of the directorate
Compliance and Field Operations Officer II
National Health Insurance Fund
10.2014 - 12.2017
- Prepared plans and budget for the directorate
- Advised on matters related to increase of members coverage to the Fund
- Conducted awareness and sensitization programs geared at increasing members' coverage.
- Assisted local government authorities in formulating bylaws, which paved the way for community health fund implementation in respective authorities.
- Processed and paid matching funds grants to Local Government Authorities.
- Monitored the utilization of matching funds to local government authorities.
- Monitored budgets for various field operations, and provided recommendations.
- Prepared periodic reports related to implementation of planned activities.
- Handled risk related matters of the diretora
Compliance and Field Operations Officer III
National Health Insurance Fund
09.2011 - 10.2014
- Prepared plans and budget for the directorate
- Conducted awareness and sensitization programs geared at increasing members' coverage.
- Assisted local government authorities in formulating bylaws, which paved the way for community health fund implementation in respective authorities.
- Processed and paid matching funds grants to Local Government Authorities.
- Monitored the utilization of matching funds to local government authorities.
- Monitored budgets for various field operations, and provided recommendations.
- Prepared periodic reports related to implementation of planned activities.
- Handled risk related matters of the diretorate
Business Coordinator
United Nations Development Program (UNDP), Millennium Villages Project
Tabora
09.2011 - 09.2011
- Prepared a plan and budget for the business unit of the UNDP Millennium Villages Project.
- Coordinated pre-cooperative awareness and sensitization programs.
- Coordinated formation of village community banks and cooperative societies across Millennium Villages.
- Prepared periodic reports regarding implementation of various activities.
Business officer/Project Manager
Lighting Rural Tanzania. ARTI Energy
05.2010 - 12.2010
- Prepared annual budgets and monitored spending against budget parameters.
- Evaluated new business opportunities through comprehensive analysis and environmental scanning.
- Coordinated distribution of affordable solar systems to local residences in Bagamoyo District.
- Administered repayment of loaned solar systems to locals in Bagamoyo district
- Managed office operations, scheduling, and inventory audits.
- Implemented business processes to streamline daily operations and increase efficiency.
Education
MBA - Corporate Management
Mzumbe University
Dar Es Saam, Tanzania01.2018
Bachelor of Commerce - Corporate Finance
Universrity of Dar Es Salama
Dar Es Salaam,Tanzania12-2008
Some College (No Degree) - Advanced Certificate of Secondary School Education
Meta Secondary School
Mbeya, TanzaniaSome College (No Degree) - Ordinary certificate of Secondary Education
Uyui Secondary School
Tabora, TanzaniaSkills
- Operations management
- Sales and marketing
- Customer relationship management
- Stakeholder engagement
- Regulatory compliance
- Multitasking
- Risk assessment
- Document preparation
- Report writing
Certification
- Certificates: Applications of labor laws at the workplace, disciplinary and grievance proceedings, working conditions, industrial peace and harmony, and roles of workers' councils 2014-2018, Labor Peak Performers
- Certificate: Industrial relations, conflict management, and resolution for trade union leaders, 2015, Wesco, Mbabane, Swaziland
- Certificate: Negotiation skills for collective bargaining for NHIF officials, 2015, Association of Tanzania Employers, Dodoma, Tanzania
- Certificate: Risk and Business Continuity Management 2014, Informatix Consulting, Public Pension Fund, and National Health Insurance Fund 2014, Morogoro, Tanzania
- Certificate: Cooperative Management, 2011 Agri and Cooperative Training and Consultancy Services Ltd, Cooperative University, Nairobi, Kenya
Languages
English & Swahili both written and spoken
Languages
Swahili
Native
Native
English
Proficient (C2)
C2
MAJOR ACHIVEMENT
a) Member of the team for the orchestration of an arrangement for health insurance inclusion for smallholder farmers through interest-free loans, the National Health Insurance Fund, and commercial banks, 2020 to 2021
b) Master trainer for the improved Community Health Fund scheme (iCHF), apparently implemented by LGAs in the country, Ministry of Health, Community Development, Gender, Elderly, and Children, 2018
Member of the team for the development of the design document and operations manual for the improved Community Health Fund scheme, Ministry of Health, Community Development, Gender, Elderly, and Children, 2017
Member of the team for the development of the 'Ushirika Afya' product for smallholder farmers, National Health Insurance Fund, and Tanzania Commission for Development of Cooperatives, 2017
e) Member of the technical team for the review of the Cost Sharing Guideline for the Ministry of Health, Community Development, Gender, Elderly, and Children, 2017
Member of the team for the design of the 'Kikoa Product,' a special health insurance arrangement for economic groups in the informal sector, National Health Insurance Fund, 2014 to 2015
Budget officer for the Community Health Fund Directorate, National Health Insurance Fund, 2016 to 2018
Member of the Negotiation Committee representing the workers' side, National Health Insurance Fund, 2015 to 2019
Member of the Workers' Council, National Health Insurance Fund, 2015 to 2021
Member of the Staff Matters Committee, National Health Insurance Fund, 2015 to 2019
Member of the Disaster Recovery Team, National Health Insurance Fund, 2014 to 2017
Risk champion for the Community Health Fund Directorate, National Health Insurance Fund, 2014 to 2017
Risk champion for the Marketing and Customer Services section, National Health Insurance Fund, 2017 to 2021
LEADERSHIP EXPIRIENCE
- Head of Compliance and Field Operations: Dodoma Regional Office, National Health Insurance Fund, June 2021 to December 2021
- Supervisor: Community Health Fund Directorate, National Health Insurance Fund, 2017 to 2019
- Chairman: Tanzania Union of Government and Health Employees, National Health Insurance Branch, April 2017 to October 2019
- Secretary: Tanzania Union of Government and Health Employees, National Health Insurance Branch, May 2016 to April 2017
- Council member: Tanzania Union of Government and Health Employees, National Health Insurance Branch, November 2014 to May 2016
- Board member: NHIF SACCOS 2019–2022
REFFEREE
Eugen Mikongoti
Former Director of Operations, National Health Insurance Fund
Dar es salaam
Mobile no: +255 655 431 155
Yahaya Nawanda
Lecturer, Sokoine University of Agriculture
P.O. Box 3000
Morogoro
Mobile: +255 714 125 646
Timeline
Principal Trade Officer I
Mwanza City Council
09.2022 - Current
Principal Membership Officer II
National Health Insurance Fund
07.2021 - 09.2022
Senior Compliance and Field Operations Officer I
National Health Insurance Fund
06.2021 - 06.2021
Senior Marketing and Customer Services Officer
National Health Insurance Fund
08.2019 - 06.2021
Senior Compliance and Field Operations Officer II
National Health Insurance Fund
12.2017 - 08.2019
Compliance and Field Operations Officer II
National Health Insurance Fund
10.2014 - 12.2017
Business Coordinator
United Nations Development Program (UNDP), Millennium Villages Project
09.2011 - 09.2011
Compliance and Field Operations Officer III
National Health Insurance Fund
09.2011 - 10.2014
Business officer/Project Manager
Lighting Rural Tanzania. ARTI Energy
05.2010 - 12.2010
MBA - Corporate Management
Mzumbe University
Bachelor of Commerce - Corporate Finance
Universrity of Dar Es Salama
Some College (No Degree) - Advanced Certificate of Secondary School Education
Meta Secondary School
Some College (No Degree) - Ordinary certificate of Secondary Education
Uyui Secondary School