Summary
Overview
Work History
Education
Skills
Timeline
Generic
Josphat Waweru

Josphat Waweru

Thika

Summary

management professional with over 18 years in business,financec,e and management roles. Demonstratiing passion for building relationship cultivating partnership and growing businesses. Outstanding record of achievement for sales revenues, Natural leader offering 15 years of success in Manager positions. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating organization growth. Knowledgeable project management with over 18 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

22
22
years of professional experience

Work History

Regional Sales Manager

Kiboko enterprises limited
Dar Es Salaam
11.2022 - Current
  • Developed and managed regional sales program and market operations.
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Created and maintained sales environment to support business objectives.
  • Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Gained market share in new sales performance through aggressive team training.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Oversaw regional and local sales managers and staff.
  • Determined price schedules and discount rates.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer complaints regarding sales and service.

Country Sales Manager

Salim wazaran Kenya
Dar Es Salaam
09.2020 - 04.2022
  • Delivered on revenue goals by meeting or exceeding monthly sales quotas.
  • Developed sales strategies for geographical markets leveraging insights from customers, stakeholders and market trends.
  • Established long-term business relationships and strategic relevance with selected high-revenue and high-growth customers.
  • Created development plans for global sales team to drive high-quality performance and talent pipeline to foster results-driven culture and structure.
  • Liaised with global marketing team on lead generation and company promotion to support market positioning and drive competitive advantages.
  • Identified and captured global growth opportunities in new markets with key customers while leveraging market and customer insights.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Developed and significantly grew assigned territory 85% within first year.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Oversaw regional and local sales managers and staff.
  • Gained market share in new sales performance through aggressive team training.
  • Prepared budgets and approved budget expenditures.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Determined price schedules and discount rates.
  • Conducted market research and reported on competitors.

Distribution General Manager

summer group of companies
Nairobi
07.2013 - 09.2020
  • Oversaw team reporting, performance and quality assurance for group of 200 personnel.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Implemented new program to recycle cardboard and other materials, helping company realize cost savings of $ 50,000 within one month.
  • Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
  • Managed all aspects, including activities and 200 employees for successful operation of 5000 square foot warehouse.
  • Executed new safety rules and procedures and trained all warehouse employees on these measures to reduce workplace accidents.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Assistant Manager

Nakheel
DUBAI
06.2011 - 06.2013
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Analyzed business performance data and forecasted business results for upper management.

Customer Service Executive

Emril Dubai
DUBAI
03.2010 - 05.2011
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
  • Updated account information after customer calls and noted client concerns and issues.
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
  • Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
  • Enabled customers to find answers through self-help option by providing extensive details on how to navigate [Type] system.
  • Avoided payment errors by carefully implementing all credit and debit card data into system.
  • Mentored team of 9 customer service leaders to maximize quality in all support areas.

Area Sales Manager

bidco oil referies
Thika
02.2005 - 07.2010
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Customer Care Representative

Uchumi supermarket
Nairobi
02.2003 - 03.2005
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for products and services.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

YOUTH CENTER CO ORDINATOR

UNFPA/FAMILY HEALTH OPTION KENYA
Kenya
03.2002 - 02.2003
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
  • Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
  • Supervised youth group members to maintain organized and safe environment.

Education

Some College (No Degree) - Sales And Marketing Education

Kenya Polytechnic
Kenya
12.2004

Some College (No Degree) - Counseling Psychology

kenya school of counselling
Kenya
12.2003

Master of Arts - Business Administration And Management

Mount kenya University
Kenya

Skills

  • Conflict Resolution
  • Problem-Solving
  • Negotiation and Persuasion
  • Forecasting and Reporting
  • Project Management
  • Performance Evaluations
  • Budget Management
  • Lead Generation
  • Process Improvement
  • Program Optimization
  • Policy Development and Enforcement
  • Records Organization and Management
  • Administrative Management
  • Team Leadership
  • Management Team Building
  • Market and Competitive Analysis
  • Decision Making
  • Staff Training and Development
  • Time Management
  • Operating Procedures and Policies
  • Team Recruiting and Onboarding

Timeline

Regional Sales Manager

Kiboko enterprises limited
11.2022 - Current

Country Sales Manager

Salim wazaran Kenya
09.2020 - 04.2022

Distribution General Manager

summer group of companies
07.2013 - 09.2020

Assistant Manager

Nakheel
06.2011 - 06.2013

Customer Service Executive

Emril Dubai
03.2010 - 05.2011

Area Sales Manager

bidco oil referies
02.2005 - 07.2010

Customer Care Representative

Uchumi supermarket
02.2003 - 03.2005

YOUTH CENTER CO ORDINATOR

UNFPA/FAMILY HEALTH OPTION KENYA
03.2002 - 02.2003

Some College (No Degree) - Sales And Marketing Education

Kenya Polytechnic

Some College (No Degree) - Counseling Psychology

kenya school of counselling

Master of Arts - Business Administration And Management

Mount kenya University

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Josphat Waweru