Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Salum Al Mindhry

Salum Al Mindhry

Dar Es Salaam

Summary

Dynamic Flight Purser with a proven track record at Air Tanzania, excelling in customer service excellence and conflict resolution. Enhanced passenger satisfaction through tailored in-flight experiences and effective sales strategies, contributing to revenue growth. Skilled in team management and multilingual communication, fostering a collaborative environment for superior service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Flight Purser

Air Tanzania
Dar Es Salaam,Tanzania
08.2019 - Current

- Enhanced passenger satisfaction by delivering exceptional in-flight service customized to meet individual preferences.

- Ensured safety through thorough pre-flight briefings and clear demonstrations of essential safety procedures.

- Contributed to revenue growth by implementing effective sales strategies for in-flight products and services.

- Maintained open communication with pilots to share timely updates with passengers during delays.

- Mediated conflict resolution among passengers, fostering a harmonious travel environment.

- Responded promptly to passenger inquiries regarding flight services and amenities.

- Trained new cabin crew on company policies and emergency procedures to uphold consistent service quality.

Senior Cabin Crew Member

Air Tanzania
Dar Es Salaam,Tanzania
10.2017 - 07.2019

- Played a vital role in enhancing the brand image by consistently adhering to uniform guidelines and maintaining a professional demeanor while interacting with passengers.- Elevated overall team morale through advanced leadership techniques, creating a positive and productive work environment among crew members.- Developed and delivered in-depth training programs for junior crew members, nurturing a culture of continuous learning and professional development within the team.- Increased revenue from in-flight sales by adeptly promoting available products and services to passengers.- Served as a key liaison between the airline and customers, delivering valuable feedback on service quality and identifying areas for improvement to management teams.- Streamlined meal service delivery through meticulous planning and coordination with catering teams on the ground.- Welcomed passengers, assisted with carry-on baggage storage, and delivered onboard announcements with clarity and professionalism.- Addressed passenger inquiries and provided effective solutions to issues that arose during flights.- Ensured the safety and comfort of customers onboard the aircraft, prioritizing their needs and enhancing their travel experience.

Education

Certificate - Business Administration

College of Business Administration
Dar Es Salaam,Tanzania
2013

Certifiacate - Cabin Crew Abi-initio Training

Air Tanzania Training Institute
Dar Es Salaam
05.2016

Skills

  • Punctuality
  • Effective communication
  • Documentation accuracy
  • Team management
  • Complaint resolution
  • Announcement delivery
  • Interpersonal relations
  • Multilingual proficiency
  • Cabin crew coordination
  • Leadership skills
  • Conflict management
  • Collaboration and teamwork
  • Customer service excellence
  • Problem-solving abilities
  • Time management

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Certification

  • FIRST AID AND CPR
  • CREW RESOURCE MANAGEMENT
  • SAFETY MANAGEMENT SYSTEM
  • FATIGUE RISK MANAGEMENT
  • DANGEROUS GOODS EMERGENCY
  • RESPONSE,MARKING AND LEBELING
  • AVIATION SECURITY
  • AMERICAN RED CROSS AND FIRST AID CERTIFICATE
  • OFFICE AND INFORMATION SECURITY AWARENESS

Timeline

Flight Purser

Air Tanzania
08.2019 - Current

Senior Cabin Crew Member

Air Tanzania
10.2017 - 07.2019

Certificate - Business Administration

College of Business Administration

Certifiacate - Cabin Crew Abi-initio Training

Air Tanzania Training Institute
Salum Al Mindhry