SALUM NASSOR SEIF
Zanzibar,Zanzibar Urban/West
Summary
Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development.
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalising on strong communication and leadership skills.
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
BRANCH MANAGER
SANLAM ALLIANZ GENERAL INSURANCE COMPANY LIMITED
ZANZIBAR , ZANZIBAR
09.2025 - Current
- Managed branch operations encompassing sales, underwriting, customer service, and claims support.
- Supervised and trained a team of 7+ staff, including sales officers and customer service representatives.
- Ensured compliance with insurance regulations and company policies while meeting audit requirements.
- Analyzed branch performance, established monthly targets, and formulated growth strategies.
- Cultivated strong relationships with key clients, brokers, and corporate partners.
- Oversaw customer service quality, resolving complex issues efficiently.
- Monitored financial performance, prepared reports, and controlled operating expenses.
- Provided excellent customer service, securing client loyalty.
- Improved branch productivity by implementing efficient work schedules.
Branch manager
JUBILEE ALIIANZ GENERAL INSURANCE COMPANY LIMITED
ZANZIBAR , ZANZIBAR
01.2022 - 08.2025
- Organised local marketing activities, boosting brand visibility within community.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Optimised financial procedures for improved fiscal management.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Ensured compliance with company policies, maintaining ethical standards.
- Built partnerships with local businesses fostering community relations.
- Improved branch productivity by implementing efficient work schedules.
- Reviewed and analysed sales data to identify growth opportunities.
- Provided excellent customer service, securing client loyalty.
- Liaised with clients, resulting in strong relationships and repeat business.
- Managed daily operations to ensure smooth running of the branch.
- Coordinated with other branches for seamless service delivery.
- Ensured branch met all regulatory requirements for safe operation.
- Implemented new training programmes for improved staff performance.
- Led team meetings to foster communication and collaboration.
- Conducted regular performance reviews for continuous employee development.
- Maintained organisational compliance with applicable legislation and regulations.
Branch manager
JUBILEE INSURANCE COMPANY LIMITED
ZANZIBAR, ZANZIBAR
07.2018 - 06.2022
- Ensured branch met all regulatory requirements for safe operation.
- Liaised with clients, resulting in strong relationships and repeat business.
- Ensured compliance with company policies, maintaining ethical standards.
- Optimised financial procedures for improved fiscal management.
- Improved branch productivity by implementing efficient work schedules.
- Managed daily operations to ensure smooth running of the branch.
- Developed and implemented strategies for increased customer satisfaction.
Sales officer
JUBILEE INSURANCE COMPANY LIMITED
ZANZIBAR , ZANZIBAR
01.2016 - 07.2018
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Analysed sales data to identify areas for improvement.
- Delivered exceptional customer service to maximise client satisfaction.
- Trained new staff members on company procedures and best practices.
- Managed key accounts for enhanced customer retention.
- Streamlined sales processes to improve operational efficiency.
- Implemented effective sales presentations for increased product awareness.
- Increased sales volume by cultivating strong relationships with clients.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Conducted market research, identified potential business opportunities.
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Managed client relationships from early stages of sales process through to post-sales
- Performed sales visits to take strategic action on new business leads.
- Generated new leads and opportunities to maximise revenue.
- Analysed industry and competitor trends to enhance sales strategy.
Sales manager
STAR INSURANCE BROKER
ZANZIBAR, ZANZIBAR
01.2014 - 01.2016
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Led high-performance sales teams, ensuring achievement of targets.
- Implemented training programmes, improving team performance levels.
- Conducted detailed market analysis to identify new opportunities.
- Managed key accounts, resulting in consistent revenue generation.
- Improved bottom-line results with meticulous budget control.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
Education
Bachelor of Science - INSURANCE AND RISK MANAGEMENT
INSITITUTE OF FINANCE MANAGEMENT (IFM )
Dar es Salaam, 08.2010 - 08.2013
Skills
- Regulatory compliance knowledge
- Customer relationship management systems
- Customer relations
- Compliance auditing
- Employee training
- Staff mentoring
- Profit and Loss Analysis
- Market analysis
- Branch operations
- Corporate governance
- Business networking
- Sales techniques
- Leadership expertise
- Risk assessment and management
- Resilience under pressure
Languages
English
Fluent
Timeline
BRANCH MANAGER
SANLAM ALLIANZ GENERAL INSURANCE COMPANY LIMITED
09.2025 - Current
Branch manager
JUBILEE ALIIANZ GENERAL INSURANCE COMPANY LIMITED
01.2022 - 08.2025
Branch manager
JUBILEE INSURANCE COMPANY LIMITED
07.2018 - 06.2022
Sales officer
JUBILEE INSURANCE COMPANY LIMITED
01.2016 - 07.2018
Sales manager
STAR INSURANCE BROKER
01.2014 - 01.2016
Bachelor of Science - INSURANCE AND RISK MANAGEMENT
INSITITUTE OF FINANCE MANAGEMENT (IFM )
08.2010 - 08.2013