Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Salum Juma

Dar Es Salaam

Summary

Accomplished Senior ICT Officer with extensive experience at Muhimbili National Hospital, specializing in system integrations and data-sharing enhancements. Achieved the successful development of a national-level data-sharing system, resulting in increased health information accessibility. Proficient in database administration and IT risk management, with a strong focus on team collaboration and innovative problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior ICT Officer

Muhimbili National Hospital (MNH)
Dar Es Salaam
07.2024 - Current
  • Managed Hospital Information Management System (HIMS) across database, application, and server layers.
  • Collaborated with vendors to implement and oversee change management processes.
  • Designed and implemented system integrations between HIMS, GovESB, and GePG platforms.
  • Developed a secure data-sharing environment for health insurance companies, including NHIF, ZHIF, Jubilee, and SMART.
  • Upgraded and maintained IBM servers for DB2 database performance and reliability.
  • Developed a CodeIgniter-based application to enhance the Student Management Information System (SMIS).
  • Worked with the Ministry of Health to design a national-level data-sharing system for all ministry hospitals.
  • Designed and implemented a data-sharing portal for Muhimbili National Hospital.
  • Created comprehensive technical documentation for new projects to guide development and deployment.

ICT OFFICER (formerly System Administrator)

MNH
Dar es Salaam
01.2016 - 06.2024
  • Managed systems and infrastructure as a System Administrator, transitioning to ICT Officer following organizational restructuring.
  • Oversaw server, database, and application management for critical systems, like HIMS and IBM DB2.
  • Trained end users on system changes to improve adoption and efficiency.
  • Designed and implemented the NHIF claiming system, streamlining processes from patient registration to claim reconciliation.
  • Administered and supported the PACS system at both the application and server levels.
  • Monitored system performance to ensure stability and reliability.
  • Developed an analytics tool to identify revenue loss based on discrepancies between services provided and claims submitted.
  • Provided daily ICT support to users, resolving issues, and maintaining operational continuity.

LabNet Project - Data Center Support

Corporate Information Technology Solution
Dar es Salaam
02.2014 - 12.2015
  • Provided main support for the LabNet Project Data Center, ensuring smooth operations.
  • Installed and maintained Windows Servers and MS SQL Server, ensuring high availability and reliability.
  • Ensured proper functioning of backup and recovery procedures to safeguard data integrity.
  • Generated custom reports by querying databases to meet user requirements.
  • Designed and planned database replication for enhanced data availability.
  • implemented bio-metric authentication on 23 Regional Referral Hospital laboratories.
  • Maintained database security and implemented measures to prevent data loss.
  • Identified and escalated risks to the database service for timely resolution.
  • Designed physical database schemas and performed data modeling to optimize structures.
  • Managed system storage allocation and planned storage requirements for database systems.
  • Monitored database performance and conducted performance tuning to ensure efficiency.
  • Trained end-users on new applications and oriented new users on existing systems.
  • Conducted internal ICT training sessions to enhance technical knowledge among staff.
  • Provided end-user support, resolving technical issues to maintain productivity

Education

Bachelor of Science - Information Technology

Institute of Finance Management
Dar es Salaam, Dar es Salaam Region, Tanzania
07.2013

A-Levels - PCM

Green Acres High School
DAR ES SALAAM
07.2010

O-LEVEL - CIVIL-ENGINEER

Kengeja Technical Secondary School
Zanzibar, Southern Pemba
11.2007

Master of Science - Data Science

University of Dar Es Salaam (enrolled)
Dar Es Salaam

Skills

  • Database Administration
  • IT risk management
  • Data center operations
  • Web development
  • Software development
  • Information systems management
  • Data analytics and statistics
  • Health Management Information System

Certification

  • Microsoft Certified Database Administrator, 2018
  • MCP, 2018
  • MCITP, 2018
  • MCITS, 2018

Hobbies and Interests

  • Codding, Traveling, Foods, Data Analytics

Affiliations

  • I lead a group of staff in evening activities, including 5km runs and regular workouts, promoting fitness and teamwork.

Languages

Swahili
First Language
English
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1

Accomplishments

  • Best Zanzibar Student 2007

References

References available upon request.

Timeline

Senior ICT Officer

Muhimbili National Hospital (MNH)
07.2024 - Current

ICT OFFICER (formerly System Administrator)

MNH
01.2016 - 06.2024

LabNet Project - Data Center Support

Corporate Information Technology Solution
02.2014 - 12.2015

Bachelor of Science - Information Technology

Institute of Finance Management

A-Levels - PCM

Green Acres High School

O-LEVEL - CIVIL-ENGINEER

Kengeja Technical Secondary School

Master of Science - Data Science

University of Dar Es Salaam (enrolled)

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Salum Juma