Salum Idrissa Matara
Kenya Commercial Bank Tanzania (KCB BANK)
Dar es Salaam
2
Languages
1
Certification
13
years of professional experience
Resourceful IT Support with my EIGHT (9) years and 7 months of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges. Helpful IT Support easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.
Personally I am specialized in computer skills with a wide range of knowledge and understanding both in different areas: I can work on my own initiatives and as a part of the team, determined to work hard with a high level of creativity, efficiency and effectiveness. I am dedicated to maintaining high quality standards of work and integrity and interested to achieve the organization’s goals and objectives. can work under pressure to meet the organization's tight deadlines; in addition, I always enjoy the challenges of working in busy organization’s environments.ts.
Work History
Bank System Operations (BSO) /T24 Support Lead (CBS Specialist)
4 Years 2 Months- Conduct EOD, EOM & EOY at Branch level and Bank Level (End of Day)
- Ensure timely management of Closure of Business (COB) processes and ensure smooth T24 updates and reports for use within the KCB Bank Tanzania
- Work with T24 CBS providers (Terminals) to ensure all issues that have been resolved in time.
- Documentation of procedures and manuals used in systems operation activities. (T24, MIPS, K-PRINTERS, SWIFT)
- Monitored system performance to identify potential issues. and report for any discrepancies.
- Maintained availability of systems' interfaces for applications. of systems’ interfaces to various applications
- Facilitated end-user MIS reports by optimizing generation processes.
- Provide mentorship on the Running of the End of the day processes to other IT team members.
- Monitoring of Closure of Business (COB) Process and inform line manager in case of any system misbehavior.
- Ensure reports are extracted on time and share with business for business operations.
- Prepare runbook that will be used for failing over the T24 operations between Head office and DRS. (Conducting Fail Over and Roll Back through run book)
- Distributed Closure of Business reports to relevant stakeholders. after ETL (Eficaz extraction) process completed
- Make sure all reporting tool System up-time (Eficaz) and BOS reports are always available.
- Ensure testing of fixes and changes prior to promotion to Data library to T24 production. i.e. Ensure all T24 Changes are communicated to all stakeholders and implemented successfully.
- Ensure daily status reports are generated successfully and do meet business needs (COB). i.e. Daily execution of T24 Closure of Business and ETL process for reports creation by 99% successfully
- Deployment of new T24 features or changes right after test has been successfully passed.
- Proactive management of all interfaces to T24 to ensure seamless customer service.
Senior IT Support, Digital Channel Support (Core-Banking System Specialist)
4 Years 8 Months- Conduct EOD, EOM & EOY at Branch level and Bank Level (End of Day)
- Utilized Finacle 10 core banking system for daily operations. (Senior Level), (Windows 10 & Linux)
- Provided issue resolution and technical support for software and application system use. DBA level, partial software development.
- Oversees equipment and system operations, surveying for potential security (Partial Cyber Security) vulnerabilities and upgrade needs.
- Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
- Troubleshoot hardware issues and work with service providers to facilitate repairs for end users.
- Performed server maintenance and upgrades to ensure optimal performance. & analysis of software application functionality. i.e. Cheque point cheque truncation.
- Maintain confidentiality of bank’s data and customers’ information, by Implementing system security and data assurance software.
- Coordinated with core system vendors to ensure timely resolution of logged issues, enhancing system performance through regular tuning.
- Ensured availability of core-banking system and relevant channels, including system backups such as CTS, TACH, FT, and SWIFT.
- Finacle 10 core banking system and Software Maintenance (Based on Digital Channels). (2 years as an IT Digital Channel Support Specialist)
- Documented and managed service requests to address IT difficulties, streamlining problem resolution while planning, purchasing, and maintaining LAN systems.
- Work closely with the 3rd party vendors (Aggregators, Digital agencies etc) as we aim to scale our Digital Channels.
- Working with customer service supervisors to resolve customer concerns on a daily basis.
- Perform system changes and system acceptance testing to ensure systems are operational to support bank operations and database planning. General knowledge of IP configuration and troubleshooting
- Served as level three support escalation point for six-member distributed support staff.
- Reviewing current hardware and software configurations and recommended modifications to increase system speed.
- Ensures server management including backup and security is done effectively.
IT Officer/Network Administrator
8 Months- Planned, purchased, installed, and maintained LAN system.
- Reviewing system performance and conducting system tuning as appropriate to ensure systems response to users is to the acceptable standards.
- Configured network settings and managed database systems for optimal performance.
- Reviewing system performance and conduct system tuning as appropriate to ensure systems response to users are to the acceptable standards.
- Operated and managed Enterprise Resource Planning (ERP) system implemented by Finance Tanzania.
- Provided technology consultation to growing businesses, recommending and implementing system upgrades.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
IT Support Officer
8 Months- Planned and implemented LAN system to enhance network connectivity and support business operations.
- Assessed system needs and redesigned processes to better align IT solutions with business objectives.
- Implemented a car tracking system to enhance fleet management efficiency.
- Facilitate car tracking system for the company.
Education
Bachelor of Science - Information Technology
Diploma - Information Technology
Advanced Certificate for Secondary Education
ACSE
Certificate for Secondary Education
CSE
Skills
Technical Troubleshooting - Application installations
Networking & Security - LAN/WAN
Hardware diagnostics
Windows 10 & Red Hat Linux
MS Outlook
MS Teams
Word
Excel
TOAD
MySQL/ORACLE
Core banking systems
Customer support assessment
Design thinking
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Certification
- I am now pursuing Masters of Banking and Information Systems Management (MBISM) at IFM Dar es Salaam Campus
- ITIL 4 Certification – Essentials of IT service Management
- ISMS Certification – Dynamics of Information Security Management System (ISO/IEC 27000/27001)
- Fundamentals of Cyber Threats – Understanding Threats & Prevention
- Now Pursuing Certification of – Introduction to Data Analytics Using Power BI
Interests
Playing basketball
Swimming
Doing exercises like jogging
body stretching etc.
Watching movies
Outgoing
Reading Novels
Surfing the internet
Playing football
Additional Information
Languages
- Swahili: Native proficiency (Fluent in professional communication and technical translation).
- English: Full professional proficiency (Advanced writing, presentation, and negotiation skills).
Hobby
- Strategy Board Games: Enhances analytical thinking, complex problem-solving, and collaborative team dynamics.
- Competitive Marathon Running: Demonstrates high discipline, long-term goal setting, and physical resilience.
- Photography & Editing: Sharpens visual attention to detail, creativity, and proficiency with digital editing suites like Adobe Lightroom.
Languages
English: Fluent in speaking, writing, and reading.
Swahili: Fluent in speaking, writing, and reading.
Timeline
Bank System Operations (BSO) /T24 Support Lead (CBS Specialist)
Kenya Commercial Bank Tanzania (KCB BANK)
09.2022 - CurrentRead More
Senior IT Support, Digital Channel Support (Core-Banking System Specialist)
United Bank for Africa (UBA)
01.2018 - 09.2022Read More
IT Officer/Network Administrator
Brac Finance Tanzania
05.2017 - 01.2018Read More
IT Support Officer
Specialised Engineering Company
02.2014 - 10.2014Read More
Benjamin William Mkapa High School
Certificate for Secondary Education
Read More
Azania Secondary School
Advanced Certificate for Secondary Education
Read More
Institute of Finance Management (IFM)
Diploma from Information Technology
Read More
Institute of Finance Management (IFM)
Bachelor of Science from Information Technology
Read More
Additional Information
I SALUM IDRISSA MATARA, declare that the information proved here, is correct to the best of my knowledge, a true verdict and I shall be responsible if proved otherwise................................................................. Thank You
Personal Information
- Date of Birth: 1991-06-25
- Gender: Male
- Nationality: Tanzanian
- Availability: CURRENT
- Marital Status: Single
- ID Type: National Identity Number (NIDA)
- ID Number: 19910625141140000121