BUPE MOREEN MWASULAMA
Zanzibar
Summary
Experienced Spa therapist with over 8 years of experience in Hotels. Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking Spa Manager’s position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Senior Spa Therapist
Neptune Ngorongoro Lodge
07.2023 - 03.2024
- Enhanced client satisfaction by providing personalized spa treatments and therapies.
- Collaborated with management to develop targeted marketing strategies, attracting high-end clients to the spa.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Assisted in maintaining inventory levels by ordering supplies as needed, minimizing downtime between appointments.
Spa Therapist
Le Mersenne Beach Resort
07.2022 - 01.2023
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
Spa Therapist
Double Tree Hotel
07.2021 - 12.2021
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
Spa Therapist
Antonio Garden Hotel
12.2020 - 06.2021
- Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Spa Therapist
Spice Island Hotel And Resort
03.2015 - 10.2017
- Performed massages for clients using hot stone, Swedish, deep tissue etc.
- Maintained client treatment records and designed long-term care programs for return customers.
Spa Supervisor
Zanzibar Dolphin View Paradise
03.2010 - 10.2011
- Assessed condition of clients' skin in order to make recommendations to improve skin care.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Performed over 3 facials, chemical peels and waxing procedures per week.
- Responded to customer inquiries or complaints.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Led spa tours for new members to familiarize guests with services provided.
Education
Hotel Management
Datastar Training College
Dar Es Salaam03.2010
education Lutengano school Certificate of secondary level -
Lutengano Secondary School
Mbeya 01.2003
Primary - Arts
Itunge Primary School
Mbeya 07.1999
Skills
- Advanced Facials
- Product Recommendations
- Facility Maintenance
- Makeup Application
- Moisturizing Treatments
- Salon Management
- Knowledge of Body Scrubs
- Relaxation Techniques
- Hot Stone Massage, medical massage, Body waxing
- Hair stylist
- Pedicure and manicure
- Maintaining Clean Work Areas
Timeline
Senior Spa Therapist
Neptune Ngorongoro Lodge
07.2023 - 03.2024
Spa Therapist
Le Mersenne Beach Resort
07.2022 - 01.2023
Spa Therapist
Double Tree Hotel
07.2021 - 12.2021
Spa Therapist
Antonio Garden Hotel
12.2020 - 06.2021
Spa Therapist
Spice Island Hotel And Resort
03.2015 - 10.2017
Spa Supervisor
Zanzibar Dolphin View Paradise
03.2010 - 10.2011
Hotel Management
Datastar Training College
education Lutengano school Certificate of secondary level -
Lutengano Secondary School
Primary - Arts
Itunge Primary School
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