Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Custom
Timeline
Generic

Salma Amran Mohammed

Dar es Salaam,Tanzania

Summary

Dynamic and self-motivated professional with a strong foundation in investigative analysis and attention to detail. Demonstrates exceptional communication and interpersonal skills, thriving in environments that require multitasking and performance under minimal supervision. Known for loyalty, tenacity, and persistence, with a proven ability to learn quickly and adapt to new challenges. Committed to delivering high-quality results while continuously seeking opportunities for professional growth.

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.

Overview

19
19
years of professional experience
11
11
years of post-secondary education

Work history

Administrator

Mayfair Insurance Company Tanzania Limited
Dar es Salaam, Tanzania
10.2017 - Current
  • Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.

Receptionist

Banc ABC
Dar es Salaam, Tanzania
02.2016 - 05.2025
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Maintained accurate logs of visitor entries for security purposes.
  • Upheld confidentiality with sensitive information handling procedures.
  • Maintained an organised reception area for a professional business environment.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Direct Sales Agent

National Bank of Commerce
Dar es salaam, Tanzania
01.2007 - 03.2025

Safari Plus Ltd.

Cabin Crew/Sales Executive.
Dar es Salaam, Tanzania
03.2011 - 02.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Office administrator

Asili Travel & Tours Company Ltd
Dar es Salaam, Tanzania
03.2015 - 02.2016
  • Coordinated logistics for special events, resulting in successful company functions.
  • Ensured compliance with health and safety regulations at all times.
  • Fostered a positive work environment with clear communication skills.
  • Maintained clean and organised workspace through regular upkeep activities.
  • Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
  • Managed daily scheduling to facilitate organised operations.

Administrative assistant

Dun & Bradstreet Credit Bureau Ltd
Dar es Salaam, Tanzania
06.2013 - 03.2015
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Collaborated with HR officers during recruitment process to streamline candidate screening.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Interacted professionally with clients providing excellent service at all times.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Maintained stock levels to avoid shortages in office supplies.

Cabin Crew

Air Tanzania Ltd
Dar es Salaam, Tanzania
02.2007 - 11.2009
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Ensured safety regulations compliance for passenger security.
  • Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Created a welcoming atmosphere through friendly interactions with passengers.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Provided excellent service to passengers whilst ensuring their comfort and safety.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.

Direct sales representative

National Bank of Commerce
Dar es Salaam, Tanzania
01.2007 - 03.2007
  • Travelled extensively for face-to-face interactions with prospective clients and business partners.
  • Generated qualified leads by executing effective cold calling strategies.
  • Maintained detailed records of all sales activities for optimal organisation and tracking.
  • Streamlined sales processes to enhance efficiency and customer experience.
  • Conducted in-depth product demonstrations to persuade potential customers.
  • Developed strong relationships for customer loyalty through consistent follow-ups.
  • Improved company reputation with exceptional customer service skills.
  • Handled customer objections tactfully, led to increased sales conversions.
  • Guaranteed customer satisfaction by maintaining up-to-date knowledge of current sales promotions, payment and return policies.

Education

Certificate of Higher Education - Insurance

Institute of Finance Management (IFM)
Tanzania
02.2022 - 06.2022

Diploma of Higher Education - Procurement and Logistics Management

National Institute of Transport
Tanzania
05.2012 - 06.2016

Cabin Crew License and IATA Dangerous Goods Cert - Cabin Crew

ATCL Training Centre
11.2007 - 01.2008

A-Levels - Advanced Certificate of Secondary Education

Barbro Johansson High School
Tanzania
01.2005 - 03.2007

Ordinary Certificate of Secondary Education - Ordinary Certificate of Secondary Education

Barbro Johansson Secondary school
01.2000 - 12.2003

Skills

  • Virtual communication
  • Discretion and confidentiality
  • Microsoft office suite proficiency
  • Office equipment operation
  • Attention to Detail
  • Order processing
  • Operations management
  • Maintaining office records
  • Business correspondence
  • Confidentiality maintenance
  • Results-driven
  • Event planning
  • Records management
  • Reporting and documentation
  • Record-keeping
  • Telephone etiquette
  • Written and verbal communication
  • Time efficiency
  • Resilience under pressure
  • Procurement procedures
  • Customer Service
  • Leadership skills
  • Interpersonal communication

Languages

English
Intermediate
Swahili
Intermediate

Affiliations

  • Socializing with friends, traveling, swimming, reading novels.

Accomplishments

- Certificate of Insurance Proficiency.

- Diploma in Procurement and Logistics Management.

- Cabin Crew License and IATA Dangerous Goods Regulation Certificate.

Custom

REFERENCES.

1.Mr. Lauriano P. Balilemwa.

Accountable Manager.

As Salaam Air (Z) co Ltd.

P.O. BOX 1520,

Dar es Salaam.

Mobile: +255 687 450069

2. Lusingu Mvungi.

Chief Pilot & Head of   Administration.

Safari Plus Ltd.

P.O. BOX 76569,

Dar es Salaam.

Mobile: +255655450072

3. Charles Sebastian Mahela.

Chief Finance Officer.

Mayfair Insurance Company Tanzania Limited.

P.O. Box 38353,

Dar es Salaam.

Mobile: +255 715317371

Timeline

Certificate of Higher Education - Insurance

Institute of Finance Management (IFM)
02.2022 - 06.2022

Administrator

Mayfair Insurance Company Tanzania Limited
10.2017 - Current

Receptionist

Banc ABC
02.2016 - 05.2025

Office administrator

Asili Travel & Tours Company Ltd
03.2015 - 02.2016

Administrative assistant

Dun & Bradstreet Credit Bureau Ltd
06.2013 - 03.2015

Diploma of Higher Education - Procurement and Logistics Management

National Institute of Transport
05.2012 - 06.2016

Safari Plus Ltd.

Cabin Crew/Sales Executive.
03.2011 - 02.2025

Cabin Crew License and IATA Dangerous Goods Cert - Cabin Crew

ATCL Training Centre
11.2007 - 01.2008

Cabin Crew

Air Tanzania Ltd
02.2007 - 11.2009

Direct Sales Agent

National Bank of Commerce
01.2007 - 03.2025

Direct sales representative

National Bank of Commerce
01.2007 - 03.2007

A-Levels - Advanced Certificate of Secondary Education

Barbro Johansson High School
01.2005 - 03.2007

Ordinary Certificate of Secondary Education - Ordinary Certificate of Secondary Education

Barbro Johansson Secondary school
01.2000 - 12.2003

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Salma Amran Mohammed