SALIMU JUMA
Summary
IT systems professional specializing in SQL, Python, and network design and implementation for LAN and WLAN infrastructures, ensuring stable operations. Advanced Microsoft 365 expertise, including Outlook, SharePoint, Excel (pivot tables and dashboards), PowerPoint, and Publisher. Competent in Microsoft Entra ID, Microsoft Intune, Active Directory, antivirus tools (Sophos and Windows Defender), and ITIL practices for incident and service management.
Overview
8
8
years of post-secondary education
6
6
years of professional experience
Work history
IT Officer
International Rescue Committee (IRC)
2022.01 - 2025.01
- Monitor and test PC performance and provide PC performance statistics and reports.
- Support development and implementation of new projects and new system installation.
- Development of new project and reviewing donor reports and working closely with grate team about the project and development of the organization
- Support the monitoring and evaluation team in making sure that they collaborate with the team to track all the goals and quality of work need to deliver.
- Designs and produces basic reports.
- Prototype designing and implementation of the project.
- Support in AD user management, antivirus management, and setting up new users’ accounts and profiles.
- Responding in time limits to call-outs, effectively managing multiple open cases simultaneously.
- Addressing active issues, with a demonstrated ability to rapidly establish good working relationships with customers and other professionals.
- Working on Microsoft 365 and Microsoft Entra ID, ensuring proficiency in modern workplace technologies.
- Determining and addressing user support issues in adherence to organizational guidelines, promoting efficient problem resolution.
- Identifying threats and risks pertinent to organizational operations and systems, ensuring proactive measures to mitigate potential risks.
- Evaluating operational and implementation costs against potential business impact, contributing to informed decision-making on policy and control implementation.
- Documenting information related to IT security attacks, threats, risks, and controls, ensuring a comprehensive security posture.
- Evaluate the effectiveness of incident response plans against industry best practices, ensuring a robust and adaptive security framework.
- Preparing information security performance reports through analysis and correlation of
- 2022 to 2025 at International Rescue Committee
IT Assistant
International Rescue Committee (IRC)
2020.01 - 2022.01
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- Ensure that all software and organizations system is running and network troubleshooting and design.
- Design database and manage all data.
- Write technical specifications for the purchase of PCs and related products.
- Provide technical assistance to the office staff as needed.
- Designing all IT infrastructure networking and network configuration and ensuring monitoring of the network performance and security (LAN AND WLAN).
- Secure and protect networks and computer systems. Diagnostics and resolution of problems (repair or replacement of parts, debugging, etc.)
- Monitoring and maintaining computer systems and networks, ensuring seamless operations, and proactively addressing potential issues.
- Track record in providing user support, troubleshooting system and network problems, either face-to-face or remotely, and ensuring swift issue resolution.
- Asset management, supporting the roll-out of new applications, and ensuring a smooth transition during deployment.
- 2020 to 2022 (2 Year) at International Rescue Committee
IT Assistant
International Rescue Committee (IRC)
2019.01 - 2020.01
- Implemented and improved IT operations best practices for security, backup, disaster recovery.
- Applied change management processes to support seamless transitions with minimal disruption.
- Maintained an inventory covering monitors, keyboards, hard drives, modems, printers, scanners.
- Constructed, installed, and tested tailored configurations across operating systems and platforms.
- Kept software and systems current while troubleshooting networks and system design.
- Designed databases and managed all data flows and storage.
- Provided technical assistance to office staff as required.
- Designed IT infrastructure and network configurations, with LAN and WLAN monitoring.
- Secured networks and computer systems, diagnosing and resolving issues through repair.
- Monitored and maintained computer systems and networks to prevent service issues.
- Tracked user support requests, troubleshooting system and network problems remotely or onsite.
- Provided timely user issue resolution with clear follow-ups and diagnostics.
Education
Bachelor’s degree - computer science
National Institute of Transport
Dar es Salaam 2016.01 - 2019.01
Diploma - Computer Science
College of Information Technology (CoICT)-UDSM
Dar es salaam 2014.01 - 2016.01
Certificate of Secondary Education Examination (CSE) -
Lomwe Secondary School
Kilimanjaro 2007.01 - 2010.01
Skills
- IT systems management
- SQL and Python proficiency
- Network design and implementation
- Microsoft 365 applications
- Client responsiveness management
- Microsoft Intune administration
- ITIL framework expertise
- Active Directory user management
References
- Rajabu, Mazela, Milembe Insurance Officer, Rajabu.Ramadhani@milembeinsurance.com, 255766629022, Milembe Insurance Company, Mwanza
- Mwajuma, Bakari, IGT – Branch Manager, Mwajumabakari57@gmail.com, 255712865759, Insurance Group of Tanzania Ltd (IGT), Kigoma
- Focus, Faustine, Senior Editorial Officer, focusbfaustine@gmail.com, 255629095051, International Rescue Committee (IRC)
REFEREES
- Rajabu Mazela, Milembe Insurance Company (Mwanza)
Milembe Insurance Officer
Phone: 255766629022
Email: Rajabu.Ramadhani@milembeinsurance.com
- Mwajuma Bakari, IGT – Branch Manager (Kigoma)
Insurance Group of Tanzania Ltd (IGT)
Phone: 255712865759
Email: Mwajumabakari57@gmail.com
- Focus Faustine, Senior Editorial Officer
Phone: 255629095051
Email: focusbfaustine@gmail.com
Timeline
IT Officer
International Rescue Committee (IRC)
2022.01 - 2025.01
IT Assistant
International Rescue Committee (IRC)
2020.01 - 2022.01
IT Assistant
International Rescue Committee (IRC)
2019.01 - 2020.01
Bachelor’s degree - computer science
National Institute of Transport
2016.01 - 2019.01
Diploma - Computer Science
College of Information Technology (CoICT)-UDSM
2014.01 - 2016.01
Certificate of Secondary Education Examination (CSE) -
Lomwe Secondary School
2007.01 - 2010.01