Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extracurricular Activities
Languages
Future Career Goals
Timeline
Generic
SALIHINA KHAMIS SALIHINA

SALIHINA KHAMIS SALIHINA

Zanzibar

Summary

Dynamic banking professional with a proven track record at The People’s Bank of Zanzibar, excelling in mobile app development and AI integration. Adept at enhancing customer experiences through effective feedback analysis and service improvement. Strong project management and communication skills drive successful collaboration across teams, ensuring exceptional client relations and innovative FinTech solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

PBZ Social Media Adim

The People's Bank of Zanzibar
Zanzibar
06.2024 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Officer – Customer Experience

The People’s Bank of Zanzibar
01.2023 - Current
  • Analyze customer feedback and improve service quality.
  • Coordinate with cross-functional teams to enhance customer interactions.

Officer – Digital Banking and Innovation

The People’s Bank of Zanzibar
01.2020 - 01.2023
  • Spearheaded mobile banking app development.
  • Integrated AI-driven solutions into banking processes.

Teller

The People’s Bank of Zanzibar
01.2017 - 01.2020
  • Managed daily transactions, ensuring high accuracy.
  • Provided guidance on banking products and services.

Education

Bachelor of Science - Information Technology with Accounting

Zanzibar Institute of Financial Administration (ZIFA)
Chwaka, Zanzibar
01.2015

Ordinary Diploma - Information Technology with Accounting

Zanzibar Institute of Financial Administration (ZIFA)
Chwaka, Zanzibar
01.2012

Basic Certificate - Financial Administration

Zanzibar Institute of Financial Administration (ZIFA)
Chwaka, Zanzibar
01.2010

Secondary Education Certificate -

Kiembe Samaki Secondary School
Zanzibar
01.2007

Skills

  • Mobile apps
  • Social Media Administration
  • Online banking platforms
  • Feedback analysis
  • Service improvement
  • Blockchain
  • AI
  • FinTech solutions
  • QuickBooks
  • Xero
  • Effective client relations
  • Complaint handling
  • Team collaboration
  • Project management

Certification

  • Digital Banking & Financial Technology Innovation, 01/01/21
  • VIP Customer Care & Complaints Handling, 01/01/24
  • Communication Skills & Technical Training, 01/01/20

Accomplishments

  • Minister of Sports, ZIFA Student Government, 2014
  • Best Runner (100m & 200m), ZIFA, 2010-2014

Extracurricular Activities

Member of the United Nations Youth Association Volunteer Work: Community outreach in education and health.

Languages

  • English, Good
  • Swahili, Fluent

Future Career Goals

I aim to become a professional accountant with a focus on integrating AI and automation into accounting systems. I want to contribute to the transformation of accounting practices by leveraging technology to improve efficiency and accuracy.

Timeline

PBZ Social Media Adim

The People's Bank of Zanzibar
06.2024 - Current

Officer – Customer Experience

The People’s Bank of Zanzibar
01.2023 - Current

Officer – Digital Banking and Innovation

The People’s Bank of Zanzibar
01.2020 - 01.2023

Teller

The People’s Bank of Zanzibar
01.2017 - 01.2020

Bachelor of Science - Information Technology with Accounting

Zanzibar Institute of Financial Administration (ZIFA)

Ordinary Diploma - Information Technology with Accounting

Zanzibar Institute of Financial Administration (ZIFA)

Basic Certificate - Financial Administration

Zanzibar Institute of Financial Administration (ZIFA)

Secondary Education Certificate -

Kiembe Samaki Secondary School

Similar Profiles

CREATE PROFILE
SALIHINA KHAMIS SALIHINA