Salha Nazir Hussein
Dar es salaam,Tanzania
Summary
Organised professional with expertise in Microsoft Office and strong communication skills, including listening, verbal, and written. Proven ability to enhance operational efficiency through effective team collaboration and customer focus. Background in customer service and team coordination, ensuring high standards of service and smooth operations. Prepared to apply and further develop communication, leadership, and organisational skills in a new role.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Customer Service Care
Learnit Institute of Business and Technology
Dar Es Salaam, Dar es Salaam Region
2016.03 - 2016.05
- Handling in-bound and out-bound calls for data research
- Customer Care Skills
- Face to face survey
- Analysing the data
- Providing relevant information in reports to the Call Centre Manager
- Sending a daily and weekly report to the Branch Manager
- Arrange and confirm sales appointments by phone
- Provide excellent customer service as per company policy and procedure
- Good proficiency and navigation skills around a PC
- Excellent keyboard skills
- Good telephone manner with a clear speaking voice
- Ability to work well in a team
Administration
Abla Appartments
Dar Es Salaam, Dar es Salaam Region
2017.02 - 2017.10
- Generally, include answering phones and taking memos and maintaining files
- Also, being in charge of sending and receiving correspondence as well as greeting clients and customers
- Sending daily reports to the Centre Manager
- Provide Office support to executives' managers and other professionals
- Bookkeeping and scheduling
- To provide information and reports to the board at the request of the President
- To perform any other duties assigned or delegated by his/her immediate supervisor
- Ability to work well with team members
Passenger Service Agent
NAS DAR AIRCO COMPANY LIMITED
Julias International Airport, Tanzania
2019.02 - 2021.04
- Executed duties at the information desk, offering prompt assistance to travellers.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Baggage Services like handle missing, delayed or damaged baggage reports
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Organized boarding departure gates, make boarding announcement, verify boarding pass with IDs at the gate, coordinate with ramp and cabin crew for final passenger counts.
- Check-in service (verify travel documents like passport, visa and ticket)
- Teamwork and communication, escalate issues to supervisors when necessary.
Passenger Service Supervisor
NAS DAR AIRCO
Dar Es Salaam
2021.04 - Current
- Supervised passenger services during shifts to ensure efficient operations.
- Allocated duties for check-in, boarding gates, arrivals, and baggage services to optimise workflow.
- Monitored flight closure, boarding timelines, and passenger counts for on-time departures.
- Oversee check-in counters and gate operations, ensuring document verification compliance.
- Resolved last-minute issues such as check-in, seat changes, upgrades, and overbooking.
- Handled sensitive cases involving VIP disputes or denied boarding with discretion.
- Reported incidents, safety hazards, and irregularities to maintain operational safety.
- Prepared and managed duty rosters aligned with flight schedules.
Education
Primary Education - Primary
GOOD SAMARITAN PRIMARY SCHOOL
Tanzania 2002.01 - 2008.01
‘O' Level -
GOOD SAMARITAN SECONDARY SCHOOL
Tanzania 2009.01 - 2012.01
Certificate - Business, Information and Technology
Tanzania 2013.01 - 2014.01
International Diploma - Business and Information Technology
Diploma of Higher Education - CUSTOMER SERVICE MANAGEMENT
ALISON
TANZANIA 2019.01 - 2020.01
QATAR AIRWAYS
TANZANIASkills
- Organizational skills
- Microsoft Office proficiency
- Communication skills (listening, verbal, written)
- Customer focus
- Team collaboration
Languages
English
Swahili
REFEREES
- Mathias, Garimo, Academic head, maulid.garimo@learnit.co.tz, +255 655 286 869, Learnit Institute of Business and Technology
- Majid, Kashmir Awadh, Student Admin Officer / College counsellor, majidawadh@learnit.co.tz, +255 655 616 141, Learnit Institute of Business and Technology
- Ahmed Nassor, Khalifa, Chief Executive Officer, wilexahmed@gmail.com, +255 713 801 818, +255 763 999 939, Abla Appartments
HOBBIES
- Traveling and learning about new cultures,
- Volunteering and community involvement.
- Learning new skills
- fitness and wellness
Timeline
Passenger Service Supervisor
NAS DAR AIRCO
2021.04 - Current
Passenger Service Agent
NAS DAR AIRCO COMPANY LIMITED
2019.02 - 2021.04
Diploma of Higher Education - CUSTOMER SERVICE MANAGEMENT
ALISON
2019.01 - 2020.01
Administration
Abla Appartments
2017.02 - 2017.10
Customer Service Care
Learnit Institute of Business and Technology
2016.03 - 2016.05
Certificate - Business, Information and Technology
2013.01 - 2014.01
‘O' Level -
GOOD SAMARITAN SECONDARY SCHOOL
2009.01 - 2012.01
Primary Education - Primary
GOOD SAMARITAN PRIMARY SCHOOL
2002.01 - 2008.01
International Diploma - Business and Information Technology
QATAR AIRWAYS