KARTHIK SAKTHIVEL
Zanzibar,India
Summary
A result oriented professional with 17 years of exposure in the hotels and Facilities Operations. Expertise in handling a diverse range of operations entailing Housekeeping and Stores, Proven track record of developing procedures. Service standards and operational, policies, planning & implementing effective control measures to reduce running costs of the unit, Expertise in designing & implementing training programs for bringing keen guest focus. High energy level and team spirit in the employees.
Overview
21
21
years of professional experience
Work History
Housekeeping Manager (HOD)
Park Hyatt
Zanzibar
09.2024 - Current
- Managed daily operations of housekeeping department at luxury hotel.
- Oversaw training and development of housekeeping staff members.
- Coordinated scheduling and assignments for cleaning staff efficiently.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Front Office and Housekeeping manager
Oman Hotels
Muscat, Oman
08.2023 - 08.2024
- Collaborated with other departments to support overall guest satisfaction efforts.
- Resolved customer complaints in a timely manner.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Performed quality control inspections for guest rooms and public areas.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Assistant Executive Housekeeper - Pre Opening
Accor
Doha
01.2022 - 02.2023
- Company Overview: Global Sports Events
- Handled 2 Properties with 850 guest Keys.
- Handled More than 120 Total Manning.
- FF&E and OSE Implementation.
- Maintaining Guest service Experiences.
- Global Sports Events
- Trained new team members on housekeeping procedures and safety protocols.
- Assisted in developing training materials to enhance staff performance.
- Implemented procedures to maintain safety and cleanliness in all areas.
- Performed administrative duties such as filing documents, preparing reports.
- Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
Assistant Operations Manager
TCFM (Technique Control Facility Management)
Bengaluru, India
09.2018 - 09.2020
- Handled Hilton Hotel Bengaluru - Pre Opening with 2 HK SUPERVISOR and 25 Housepeers 500 Keys.
- Head of Operations- EMBASSY GROUPS account directly handling 25 sites Luxurious residential site.
- Common area and maintenance.
- Handling the Trainers across the sites Preparing the training schedule and modules, assisting the Trainers in preparing the 52 weeks calendar Bridging between the trainers and the site leads.
Housekeeping Manager (HOD)
Premier Inn Hotels
Abu Dhabi, United Arab Emirates
04.2015 - 08.2018
- Company Overview: An international hotel of UK's largest hotel chain under the mother concern of Whitbread owning 850 hotels across the UK, Ireland, Dubai, A300 Room's property with Lounge restaurant, bar, and Costa Coffee and 4 Banqueting facilities.
- Supervise all aspects of Housekeeping Desk, Linen & Uniform room, Laundry, General Store.
- Impart appropriate training on hotel operations, service excellence and teamwork to all Housekeeping and support service staff.
- Recruit and train team members and upheld the highest standards of cleanliness, safety and conduct.
- Inspected guest rooms daily to ensure cleanliness standards are met and Ensured proper maintenance of all equipment in the department.
- Check status of cleaned rooms in opera as required by daily occupancy.
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.
- Continuously evaluated the performance of employees, developing each for advancement opportunities.
- Vast knowledge in the cleaning and sanitizing of all kitchen equipment and hotel rooms.
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.
- Was instrumental in Opening R&D Rooms and Banqueting in the Hotel.
- Handling Reception Department As well As Maintenance Department During the Absence of their respective managers.
- An international hotel of UK's largest hotel chain under the mother concern of Whitbread owning 850 hotels across the UK, Ireland, Dubai, A300 Room's property with Lounge restaurant, bar, and Costa Coffee and 4 Banqueting facilities.
Housekeeping Manager
Premier Inn Hotels
Bengaluru, India
04.2015 - 08.2018
Assistant Housekeeping Manager
Premier Inn Hotels
Bengaluru, India
04.2013 - 03.2015
Housekeeping Team Leader
Premier Inn Hotels
Bengaluru, India
02.2011 - 03.2013
Housekeeping Sr. Supervisor
Royal Orchid Resorts
Bengaluru, India
02.2009 - 01.2011
Housekeeping Supervisor
Lemon Tree Hotels
Bengaluru, India
06.2008 - 02.2009
- Company Overview: Pre Opening
- Pre Opening
Housekeeping Supervisor
37th Crescent Hotels
Bengaluru, India
01.2007 - 05.2008
Housekeeping Training Supervisor
Gold Finch Hotels
Bengaluru, India
01.2006 - 04.2007
Education
DIPLOMA - HOTEL MANAGEMENT
SIVAGANGAI COMMUNITY COLLAGE
Sivagangai, Tamil Nadu, IndiaHIGHER SECONDARY SCHOOL -
D.K.G.Higher secondary school
Sivagangai, Tamil Nadu, IndiaSkills
- CUSTOMER SERVICE
- SAFETY PROCEDURES
- GUEST SATISFACTION
- LAUNDRY SERVICES
- TRAINING AND DEVELOPMENT
- TEAM BUILDING
- Cost And Budget
- Facilities Management
- Technical Skills
- Opera (PMS)
- Hotel Logic PMS
- IDS PMS
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- STCW Certificate Holder
Awards
- Best Employee for the Month, 09/2007, 37th Crescent Hotel, Bangalore
- Best Employee for the Month, 09/2009, Royal Orchid Resort, Bangalore
- Best Employee for the Month, 10/2010, Royal Orchid Resort, Bangalore
- Star of the Quarter, 09/2011, Premier Inn Hotel, Bangalore
- Star of the Year for Contributing Cost Control in Housekeeping Department, 2013-2014, Premier Inn Hotel, Bangalore
Languages
Notable, Notable, Notable, Notable
Personal Information
- Date of Birth: 07/15/87
- Gender: Male
Notable Accomplishments
- Increased Revinate Portal score from 4.32 to 4.45.
- Reduced plastic usage in our environment more than 60%.
- Guest supplies cost reduced compared to last year more than 20%.
- Compared to last year laundry cost reduced more than 15%.
- Being in charge of disinfection and sterilization program controller in hotel.
- Compared to last year Trip Advisor score from 41 to 31.
- Instituted a new chemical program for increased productivity, efficiency, safety and recognition for associates, and keeping the chemical cost under 5% for YTD.
- Preparation & monitoring of Housekeeping YTD and MTD budgets and responsible for cost control and keeping the Room's GOP more than 80%.
Timeline
Housekeeping Manager (HOD)
Park Hyatt
09.2024 - Current
Front Office and Housekeeping manager
Oman Hotels
08.2023 - 08.2024
Assistant Executive Housekeeper - Pre Opening
Accor
01.2022 - 02.2023
Assistant Operations Manager
TCFM (Technique Control Facility Management)
09.2018 - 09.2020
Housekeeping Manager (HOD)
Premier Inn Hotels
04.2015 - 08.2018
Housekeeping Manager
Premier Inn Hotels
04.2015 - 08.2018
Assistant Housekeeping Manager
Premier Inn Hotels
04.2013 - 03.2015
Housekeeping Team Leader
Premier Inn Hotels
02.2011 - 03.2013
Housekeeping Sr. Supervisor
Royal Orchid Resorts
02.2009 - 01.2011
Housekeeping Supervisor
Lemon Tree Hotels
06.2008 - 02.2009
Housekeeping Supervisor
37th Crescent Hotels
01.2007 - 05.2008
Housekeeping Training Supervisor
Gold Finch Hotels
01.2006 - 04.2007
DIPLOMA - HOTEL MANAGEMENT
SIVAGANGAI COMMUNITY COLLAGE
HIGHER SECONDARY SCHOOL -
D.K.G.Higher secondary school