SAKINA ABDUL SULEIMAN

Energetic and personable customer service professional with over 2 years’ experience in contact centers and social media support. Proven ability to resolve customer concerns with empathy and accuracy, build customer loyalty, and maintain excellent service standards. Experienced in handling front desk and receptionist duties with professionalism, efficiency, and confidentiality. Passionate about delivering outstanding guest experiences and supporting office operations.

• English, Excellent
• Swahili, Excellent
• French, Good

• Cecylia Editha, HR Cx & Care, cecyliа.editha@multichoice.co.tz, +255 754 590 950
• Kelvin Balele, Supervisor, Contact Center, kelvin.balele@multichoice.co.tz, +255 788 620 920

• Traveling and exploring new cultures
• Reading news and professional articles
• Physical fitness and well-being
• Listening to motivational speeches

• CRM Software (added advantage per job post)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Communication Tools: Zoom, Skype, Microsoft Teams
• Office Equipment: Printers, Scanners, Filing Systems

• Welcomed and assisted guests, clients, and staff professionally at the front desk.
• Managed phone calls and emails directed to the organization and redirected messages as needed.
• Scheduled appointments and coordinated meeting logistics.
• Sent, received, and distributed internal and external mail, documents, and packages.
• Maintained inventory of office supplies and reordered stock promptly.
• Filed and maintained accurate records of customer communication and office documents.
• Ensured a clean, organized, and welcoming reception area that reflects company values.