Saina Haji
Toronto
Summary
Dynamic professional with extensive experience in luxury customer service, excelling in sales and upselling through personalized client engagement. Proven cash-handling accuracy and strong communication skills foster trust and loyalty, driving sales growth. Skilled at training and mentoring team members to enhance performance and maintain premium service standards.
Overview
6
6
years of professional experience
Work History
Third Key Holder
Estee Lauder
05.2023 - 05.2024
- Delivered exceptional customer service while maintaining luxury brand standards.
- Managed store presentation, inventory, and visual merchandising to support sales.
- Conducted inventory checks and ensured accurate stock levels.
- Drove sales through upselling, product recommendations, and client engagement.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
Brand Ambassador
Niya Beauty
12.2021 - 04.2022
- Promoted brand through professional services and social media engagement.
- Built client trust and increased referrals through personalized interactions.
- Maintained consistent brand messaging and visual standards.
- Supported sales growth through events, product demonstrations, and promotions.
Bank Teller
Diamond Trust Bank
11.2020 - 04.2021
- Processed high-volume transactions with accuracy and professionalism.
- Balanced cash drawers and maintained error-free financial records.
- Assisted clients with inquiries and provided clear service information.
- Built trust by ensuring confidentiality and security of client data.
Cashier
Swiss Chalet
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
UNIQLO
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Mamas Pizza And Cafe
05.2018 - 08.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Humber College
North12-2025
High School Diploma -
Canadian Beauty College
Toronto Ontario04-2019
Skills
- Customer service
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Cash handling accuracy
- Task delegation
- Team member development
- Inventory monitoring
- Team training and developmentLuxury customer service
- Sales & upsellingProfessional makeup artistry
- Product knowledge
- Communication skills
- Organization & time management
- Problem-solving
- Multilingual communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Third Key Holder
Estee Lauder
05.2023 - 05.2024
Brand Ambassador
Niya Beauty
12.2021 - 04.2022
Bank Teller
Diamond Trust Bank
11.2020 - 04.2021
Cashier
Swiss Chalet
10.2019 - 02.2020
Sales Associate
UNIQLO
10.2019 - 01.2020
Cashier
Mamas Pizza And Cafe
05.2018 - 08.2018
High School Diploma -
Humber College
High School Diploma -
Canadian Beauty College
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