Saina Haji
Toronto
Summary
Dynamic professional with extensive experience in luxury customer service, excelling in sales and upselling through personalized client engagement. Proven cash-handling accuracy and strong communication skills foster trust and loyalty, driving sales growth. Skilled at training and mentoring team members to enhance performance and maintain premium service standards.
Overview
6
6
years of professional experience
Work History
Third Key Holder
Estee Lauder
05.2023 - 05.2024
- Delivered exceptional customer service while maintaining luxury brand standards.
- Managed store presentation, inventory, and visual merchandising to support sales.
- Conducted inventory checks and ensured accurate stock levels.
- Drove sales through upselling, product recommendations, and client engagement.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
Brand Ambassador
Niya Beauty
12.2021 - 04.2022
- Promoted brand through professional services and social media engagement.
- Built client trust and increased referrals through personalized interactions.
- Maintained consistent brand messaging and visual standards.
- Supported sales growth through events, product demonstrations, and promotions.
Bank Teller
Diamond Trust Bank
11.2020 - 04.2021
- Processed high-volume transactions with accuracy and professionalism.
- Balanced cash drawers and maintained error-free financial records.
- Assisted clients with inquiries and provided clear service information.
- Built trust by ensuring confidentiality and security of client data.
Cashier
Swiss Chalet
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
UNIQLO
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Mamas Pizza And Cafe
05.2018 - 08.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Humber College
North12-2025
High School Diploma -
Canadian Beauty College
Toronto Ontario04-2019
Skills
- Customer service
- Cash handling
- Customer service management
- Training and mentoring
- Staff training and development
- Cash handling accuracy
- Task delegation
- Team member development
- Inventory monitoring
- Team training and developmentLuxury customer service
- Sales & upsellingProfessional makeup artistry
- Product knowledge
- Communication skills
- Organization & time management
- Problem-solving
- Multilingual communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Third Key Holder
Estee Lauder
05.2023 - 05.2024
Brand Ambassador
Niya Beauty
12.2021 - 04.2022
Bank Teller
Diamond Trust Bank
11.2020 - 04.2021
Cashier
Swiss Chalet
10.2019 - 02.2020
Sales Associate
UNIQLO
10.2019 - 01.2020
Cashier
Mamas Pizza And Cafe
05.2018 - 08.2018
High School Diploma -
Humber College
High School Diploma -
Canadian Beauty College
Similar Profiles
KRISTI SILKOKRISTI SILKO
Executive Director, Demand Planning, Travel Retail Worldwide at Estee Lauder CompaniesExecutive Director, Demand Planning, Travel Retail Worldwide at Estee Lauder Companies
Judi DedrickJudi Dedrick
Beauty Advisor at Estee LauderBeauty Advisor at Estee Lauder
Joseph MarzulliJoseph Marzulli
Assembly Line Worker at Estee LauderAssembly Line Worker at Estee Lauder
Valeriya GrinyukValeriya Grinyuk
Order Handler at Estee LauderOrder Handler at Estee Lauder
Shane MarlattShane Marlatt
Scaffold Superintendent at Newcrest MiningScaffold Superintendent at Newcrest Mining