Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SAILAS EZEKIEL MGANGA

Dar es salaam

Summary

Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.

Overview

11
11
years of professional experience

Work History

IT Technician

Princess Casino
07.2023 - Current
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Maintained inventory records of IT equipment and supplies.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Installed and configured computer hardware and software for casino operations.

Supervisor

PREMIER BET COMPANY/FRANCHISE
01.2021 - 01.2023
  • Trained new employees on company policies and procedures.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Provided technical support to users on software and hardware issues.
  • Maintained inventory of all IT equipment and supplies in use by the organization.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.

IT Lake Zone

GAL SPORT BETTING COMPANY
Dar es Salaam
01.2017 - 01.2020
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.

IT Technician

SUPABETS -360 COMPANY
Dar es Salaam
01.2015 - 01.2016
  • Provided technical support to staff and guests, resolving IT-related issues.
  • Maintained network systems
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.

Education

Certificate of information technology - CISCO

SAINT AUGUSTINE UNIVERSITY OF TANZANIA
Mwanza
11.2014

Advanced certificate of secondary education - ACSEE

JAKAYZ HIGH SCHOOL
Kampala, Uganda
10.2012

High School Diploma -

KAHAMA MUSLIM SECONDARY SCHOOL
Kahama
10.2009

Some College (No Degree) - Graphic And Digital Design

KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGMENT
Dar Es Salaam

Some College (No Degree) - Account package

KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Dar Es Salaam

Skills

  • Customer support
  • Inventory management
  • Emergency response
  • Technical support
  • Network troubleshooting
  • Problem solving
  • Time management
  • Attention to detail
  • IT asset management
  • Help desk management
  • Application installations
  • Network maintenance

References

  • MANGERA MTATIRO MANGERA, VVIP Account Manager, 888BET TANZANIA, P.O.BOX 78212, Dar es Salaam, Tanzania, +255 762 889 795, mmtatiro@gmail.com
  • PETTER EDWARD MSUYA, Premier Bet Franchise, P.O. BOX 33603, Dar es Salaam, Tanzania, +255 754 636 715, msuya255@hotmail.com
  • BAKARI ABDALLAHMAN PETER, Military Police, P.O. BOX, Dar es Salaam, Tanzania, +255 762 943 716, bakarip09@gmail.com

Timeline

IT Technician

Princess Casino
07.2023 - Current

Supervisor

PREMIER BET COMPANY/FRANCHISE
01.2021 - 01.2023

IT Lake Zone

GAL SPORT BETTING COMPANY
01.2017 - 01.2020

IT Technician

SUPABETS -360 COMPANY
01.2015 - 01.2016

Certificate of information technology - CISCO

SAINT AUGUSTINE UNIVERSITY OF TANZANIA

Advanced certificate of secondary education - ACSEE

JAKAYZ HIGH SCHOOL

High School Diploma -

KAHAMA MUSLIM SECONDARY SCHOOL

Some College (No Degree) - Graphic And Digital Design

KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGMENT

Some College (No Degree) - Account package

KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGEMENT

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