SAILAS EZEKIEL MGANGA
Dar es salaam
Summary
Dynamic IT Technician with a proven track record at Princess Casino, excelling in technical support and emergency response. Adept at managing IT assets and resolving complex issues, I enhance operational efficiency and customer satisfaction through effective problem-solving and attention to detail. Committed to delivering exceptional service and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
IT Technician
Princess Casino
07.2023 - Current
- Answered user inquiries to resolve computer software or hardware operation problems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Maintained inventory records of IT equipment and supplies.
- Assisted with the deployment of new applications and updates to existing applications.
- Responded quickly to emergency situations involving outages or data loss scenarios.
Supervisor
PREMIER BET COMPANY
01.2021 - 01.2023
- Managing and supervising all the employers and customers problems at PETER MSUYA franchise
- Trained new employees on company policies and procedures.
- Responded to customer questions regarding products, prices and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Shop Manager
GAL SPORT BETTING COMPANY
Dar es Salaam
01.2017 - 01.2020
- Maintained high standards of customer service throughout the store.
- Developed and implemented procedures for the efficient operation of the shop.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Cashier
SUPABETS -360 COMPANY
Dar es Salaam
01.2015 - 01.2016
- Worked at supabets 360 company as a casher mwenge Dar es Salaam
- Key responsibilities:
- Making bets
- Collecting money from customers to the company
- Listening to the customers problem
Education
Certificate of information technology - CISCO
SAINT AUGUSTINE UNIVERSITY OF TANZANIA
Mwanza11.2014
Advanced certificate of secondary education - ACSEE
JAKAYZ HIGH SCHOOL
Kampala, Uganda10.2012
High School Diploma -
KAHAMA MUSLIM SECONDARY SCHOOL
Kahama10.2009
Some College (No Degree) - Graphic And Digital Design
KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGMENT
Dar Es SalaamSome College (No Degree) - Account package
KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Dar Es SalaamSkills
- Customer support
- Inventory management
- Emergency response
- Technical support
- Network troubleshooting
- Problem solving
- Time management
- Attention to detail
- IT asset management
- Help desk management
- Application installations
- Network maintenance
References
- MANGERA MTATIRO MANGERA, VVIP Account Manager, 888BET TANZANIA, P.O.BOX 78212, Dar es Salaam, Tanzania, +255 762 889 795, mmtatiro@gmail.com
- PETTER EDWARD MSUYA, Premier Bet Franchise, P.O. BOX 33603, Dar es Salaam, Tanzania, +255 754 636 715, msuya255@hotmail.com
- BAKARI ABDALLAHMAN PETER, Military Police, P.O. BOX, Dar es Salaam, Tanzania, +255 762 943 716, bakarip09@gmail.com
Timeline
IT Technician
Princess Casino
07.2023 - Current
Supervisor
PREMIER BET COMPANY
01.2021 - 01.2023
Shop Manager
GAL SPORT BETTING COMPANY
01.2017 - 01.2020
Cashier
SUPABETS -360 COMPANY
01.2015 - 01.2016
Certificate of information technology - CISCO
SAINT AUGUSTINE UNIVERSITY OF TANZANIA
Advanced certificate of secondary education - ACSEE
JAKAYZ HIGH SCHOOL
High School Diploma -
KAHAMA MUSLIM SECONDARY SCHOOL
Some College (No Degree) - Graphic And Digital Design
KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGMENT
Some College (No Degree) - Account package
KILIMANJARO INSTITUTE OF TECHNOLOGY AND MANAGEMENT
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