SAID SULEIMAN KINOO
ZANZIBAR
Summary
Dynamic professional with extensive experience at Abeid Karume International Airport, excelling in public address system management and effective communication. Proven ability to enhance passenger experience through critical thinking and adaptability, ensuring timely and clear flight information delivery. Recognized for improving information services based on passenger feedback.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Public Announcer
Abeid Karume International Airport
Zanzibar
01.2021 - Current
- Announced flight information and updates to enhance passenger awareness and minimize confusion.
- Managed public address system to ensure timely delivery of announcements and critical safety instructions.
- Coordinated with airline staff to ensure accurate messaging for arrivals and departures.
- Delivered announcements with clarity and precise pronunciation to maintain professional communication standards.
- Collaborated with security teams to relay important safety information effectively.
- Delivered announcements using public address system
Information Officer
Abeid Karume International Airport
Zanzibar
01.2018 - 12.2021
- Provided current flight information to passengers at the airport.
- Analyzed feedback to improve information services provided to airport users.
- Managed information requests from passengers and staff to ensure timely assistance.
- Analyzed feedback to refine information services, increasing user satisfaction.
Education
ADVANCE LEVEL SECONDARY EDUCATION - PCM
KIEMBE SAMAKI SECONDARY SCHOOL
ZANZIBAR , TANZANIA 05.2015 - 05.2018
CERTIFICATE - COMPUTER APPLICATIONS
MELISHA VOCATIONAL TRAINING CENTRE
Zanzibar, TANZANIA 05.2017 - 10.2017
ORDINARY LEVEL OF EDUCATION (O-LEVEL) - Science Education
MWANAKWEREKWE
ZANZIBAR , TANZANIA 05.2011 - 11.2014
PRIMARY EDUCATION -
MWANAKWEREKWE
ZANZIBAR , TANZANIA 01.2004 - 12.2010
Skills
- Broadcast communication
- Audience engagement
- Effective communication
- Passenger direction
- Critical thinking
- Problem solving
- Quick thinking
- Adaptability
- Adaptability and flexibility
- Active listening
Hobbies and Interests
- Surfing through the internet
- Socializing with friends and family
Additional training
- Customer service concept trained by Dnata
Languages
- SWAHILI
- ENGLISH
Experience Employment
- ABEID KARUME INTERNATIONAL AIRPORT (AAKIA), INFORMATION OFFICER, 01/01/18, 12/31/21, Giving out up-to-date information of flight., Directing passengers around the Airport, for example to the right departure gate.
- ABEID KARUME INTERNATIONAL AIRPORT, PUBLIC ANNOUNCER, 01/01/21, Making announcements at the public address system.
Achievements Awards
- HOLDER OF CSEE CERTIFICATE
- HOLDER OF ACSEE CERTIFICATE
- HOLDER OF COMPUTER APPLICATIONS CERTIFICATE
- HOLDER OF CUSTOMER SERVICE CONCEPT CERTIFICATE
Languages
Swahili
First Language
English
Upper Intermediate
B2
Timeline
Public Announcer
Abeid Karume International Airport
01.2021 - Current
Information Officer
Abeid Karume International Airport
01.2018 - 12.2021
CERTIFICATE - COMPUTER APPLICATIONS
MELISHA VOCATIONAL TRAINING CENTRE
05.2017 - 10.2017
ADVANCE LEVEL SECONDARY EDUCATION - PCM
KIEMBE SAMAKI SECONDARY SCHOOL
05.2015 - 05.2018
ORDINARY LEVEL OF EDUCATION (O-LEVEL) - Science Education
MWANAKWEREKWE
05.2011 - 11.2014
PRIMARY EDUCATION -
MWANAKWEREKWE
01.2004 - 12.2010