Said Abdillah
Dar es Salaam,Tanzania
Summary
Dedicated IT professional with extensive expertise in IT infrastructure support and networking. Demonstrates strong skills in network optimisation, server maintenance, and hardware diagnostics. Proven ability to enhance remote collaboration and client focus through effective decision-making in technology. Adept at technical documentation and application support, ensuring seamless help desk operations. Committed to leveraging networking expertise for optimal network configuration and troubleshooting. Career goal: to drive technological advancements within a dynamic organisation.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
IT Technical Support Officer
Amana Bank
Dar es Salaam, Tanzani
03.2024 - Current
- Attended seminars and workshops for ongoing professional development in IT support.
- Developed user-friendly guides to aid non-technical personnel in navigating complex systems.
- Resolved technical issues by leveraging advanced software and hardware troubleshooting skills.
- Assisted colleagues with challenging tasks, fostering a collaborative work environment.
- Conducted routine checks on network servers to ensure optimal performance.
- Updated outdated systems with modern technology to enhance operational efficiency.
- Delivered training sessions to new staff, improving overall team competence.
- Implemented strategic solutions to mitigate recurring technical problems.
- Delivered reliable, high quality technical support to average of 50 users daily.
Learning Management System Administrator
University of Dar es Salaam
Dar es Salaam, Tanzania
07.2022 - 09.2022
- Successfully backed up course content from LMS 3.9 and restored it to LMS 4.0, ensuring continuity of learning.
- Developed interactive e-Learning content for LMS instructor manual to enhance usability.
- Contributed to design and technical development of e-Learning content, ensuring consistency with LMS 4.0 standards.
Network & Security Technician
University of Dar es Salaam
Dar es Salaam, Tanzania
07.2021 - 09.2021
- Designed and installed a CCTV system covering over 50+ cameras across the university campus, including camera configuration and the integration of photocell switches to automate lighting control.
- Configured 5+ VLANs on Cisco switches, enhancing network segmentation and improving security for CCTV and administrative traffic.
- Troubleshot and resolved 90% of connectivity issues within SLA, ensuring consistent monitoring and reducing system downtime.
- Created detailed technical documentation of system installation and configuration, reducing future troubleshooting time by an estimated 30% and providing a reference for IT staff.
Telecom Field Engineer
NST
Dar es Salaam, Tanzania
07.2020 - 09.2020
- Conducted site surveys to evaluate feasibility of new cell site locations.
- Assisted in relocating microwave link sites, including disassembly and reassembly of antennae.
- Configured cell sites and consolidated rooftop installations for optimal performance.
- Dressed base station cabinets, securing equipment and organising cables efficiently.
- Installed ground cables and performed antenna alignment to enhance site performance.
Education
Bachelor of Science - Computer Engineering and Information Technologies
University of Dar es Salaam
Tanzania 11.2019 - 07.2023
A-Levels - PCM
Feza Boys’ High School
Dar es Salaam / Tanzania 05.2015 - 06.2017
Ordinary Level Secondary Education - Science Subjects
Feza Boys’ Secondary School
Dar es Salaam / Tanzania 01.2011 - 11.2014
Skills
- Patience and resilience
- IT infrastructure support
- Remote collaboration
- Client focus
- Decision-making in technology
- Technical documentation
- Network optimization and configuration
- Help desk experience
- Server maintenance
- Hardware diagnostics and configuration
- Effective time management
- Network troubleshooting
- Networking expertise
- Application support
Languages
English
Fluent
Swahili
Native
Turkish
Elementary
Certification
Networking Basics Certificate of Course Completion, Cisco Network Academy – 24th August 2023
- Completed comprehensive course covering fundamental networking concepts, protocols, and terminology.
- Demonstrated understanding of network architecture, IP addressing, routing, and switching. o Acquired practical skills in setting up and configuring network devices.
Computer Hardware Basics, Cisco Networking Academy – 21st August 2023
- Successfully completed course focused on fundamental computer hardware components and concepts.
- Demonstrated knowledge of computer system architecture, components, and peripherals.
- Gained practical skills in assembling and troubleshooting computer hardware.
Accomplishments
- Awarded for active participation in University of Dar es Salaam 8th Research and Innovation week Exhibitions from 12th - 14th April, 2023 at College of Information and Communication Technologies (CoICT), University of Dar es Salaam.
- Entitled to receive this certificate on completing basic driving lesson at Learn2Drive School of driving and obtained grade A in Driving and B in Driving Theory.
- Received for outstanding academic performance as one of the top 10 performing students in the non-government schools category (boys) in the Form Four National Examination in the Dar es Salaam Region.
- Entitled to receive this certificate due to success in the 11th International Turkish Olympics held between 1-16 June 2013.
- Received for participating in the InfomatrixAfrica competition held in Tanzania and achieving a bronze medal.
8th Research and Innovation Week Certificate of Participation - April 2023
Driving Certificate of Achievement, Tanzania - March 2020
Top 10 Most Performing Student in Form Four National Examination, The United Republic of Tanzania, Prime Minister's Office, Regional Administration and Local Government – 2014
11th International Turkish Olympics, Certificate of Achievement, Turkey, June 2013
Bronze Medal Certificate, InfomatrixAfrica, Tanzania, 2012
Affiliations
- Playing chess and solving puzzle games
- Playing pool table
- Playing football
- Travelling
References
References available upon request.
Timeline
IT Technical Support Officer
Amana Bank
03.2024 - Current
Learning Management System Administrator
University of Dar es Salaam
07.2022 - 09.2022
Network & Security Technician
University of Dar es Salaam
07.2021 - 09.2021
Telecom Field Engineer
NST
07.2020 - 09.2020
Bachelor of Science - Computer Engineering and Information Technologies
University of Dar es Salaam
11.2019 - 07.2023
A-Levels - PCM
Feza Boys’ High School
05.2015 - 06.2017
Ordinary Level Secondary Education - Science Subjects
Feza Boys’ Secondary School
01.2011 - 11.2014
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