Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
Generic

Sadru Mabula

Zanzibar

Summary

Dynamic sales leader with a proven track record at PESAPAL TANZANIA LIMITED, excelling in revenue growth and market analysis. Skilled in developing strategic sales initiatives and managing high-performing teams. Adept at leveraging customer feedback to drive business development, resulting in significant market share expansion and enhanced profitability.

Overview

12
12
years of professional experience

Work History

Head Of Sales - Zanzibar

PESAPAL TANZANIA LIMITED
Zanzibar
01.2022 - Current
  • Effectively track business channels, and build strategies to reactivate and grow revenue from existing merchant accounts.
  • Ensure the implementation of, and adherence to, the credit control policy in line with company objectives, targets, and operating budget; evaluate the costs and benefits of all new ideas and initiatives to ensure that resources are appropriately directed to give maximum value.
  • Draw on experience to formulate and execute strategy on new, sector-specific product launches.
  • Advise the company management on the development of new initiatives, promotion, and marketing strategies for existing and new products to ensure the company’s overall profitability is improved and sustained.
  • Design and implement proposals, and a strategic sales and marketing plan, together with the sector-specific team, to grow the market share of products for businesses in the sector.
  • Establish sales objectives by forecasting and developing annual sales quotas for the assigned sector, projecting expected sales volume, and profit for the product.
  • Drive consistent and sustained effort for the prudent and professional acquisition of new business to achieve sales targets, maintain profitability, and provide a return on investment.
  • Seek out new markets from nearby locations and markets by assessing market conditions to identify prospective business development opportunities.
  • Build and maintain good relationships with existing merchants and customers within the region.
  • Partner with customers within the sector to understand their business needs and objectives, and share this feedback with the organization through reports.
  • Attending industry events and conferences to generate new business leads within the sector.
  • Assist in recruitment, selection, induction, training and development, talent management and retention of the sales team
  • Manage the sales staff in the sector to ensure that they are appropriately motivated, trained and working towards the achievement of the market strategic plan and the company’s objectives.
  • Prepare and communicate weekly and monthly report giving details of the team’s performance, business growth and feedback on market practices from merchants/customers for action or improvement
  • Ensuring every salesperson reports their progress on a weekly basis.
  • Ensuring that team activity reports are made and updated when changes arise. Ensure the reports are accurate and timely to enhance the decision-making process
  • Generating activity reports for new business, upgrades & uptakes of more products/services and referrals.
  • Conduct market surveys to monitor trends in market share and devise strategies aimed at growing this share to raise sales turnover.

Business Development Manager

PESAPAL TANZANIA LIMITED
Zanzibar
01.2020 - 01.2022
  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new market initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current merchants while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Daily account management to ensure close relationship with the merchant, maintaining revenue volumes and figure out merchant challenges through their feedbacks.
  • Attending conferences, meetings, and industry events.
  • Developing proposals for clients.
  • Developing goals for development team and business growth and ensuring they are met.
  • Training personnel and helping team members develop their skills.
  • Arranging and conducting sales drive on weekly basis in different potential areas.
  • Merchant And Acquiring

Account Opening Supervisor

EQUITY BANK (T) LIMITED – ZANZIBAR BRANCH
Zanzibar
06.2017 - 12.2019
  • Facilitates the collection of KYC and other relevant documents in accordance with the prevailing account opening procedures.
  • Ensure all customer files are stored and maintained accordingly.
  • Supervising and Supporting front office queries related to customers and customer due diligence process.
  • Making cheque books request verification for all current accounts opened daily.
  • Verifying, acknowledging, and printing ATM cards instantly as an Alternative Business Channel (ABC) checker.
  • Verifying all internet banking request forms for current accounts before they are sent to Alternative business channel department for further processes.
  • Verifying all accounts registered with mobile banking.
  • Abide with operational risk procedures and escalate to seniors where necessary.
  • Conduct KYC review on existing customers through periodic review.
  • Opening current accounts instantly after making enough KYC and collecting relevant documents and evidence of each customer identity.
  • Preparing business account searches before the account started to operate.
  • Verifying ordinary accounts opened daily.
  • Conducting business site visitation before the business account has started to operate
  • Batch proofing of all daily pulled account opening reports.
  • Arranging door to door marketing and sending business proposals to corporate customers for the sake of getting new business and increase branch wallet.
  • Monitoring all accounts opened by agents to ensure that data was captured properly.
  • Daily batch proofing of reports and ensure proper filling is adhered by officers
  • Management and activation of dormant accounts

Technical Field Officer (TFO)

EQUITY BANK (T) LIMITED – ZANZIBAR BRANCH
Zanzibar
01.2017 - 12.2019
  • Communicating all technical queries to the ICT department.
  • Sending all new staffs core banking access requests to the ICT support help desk.
  • Installation of software to all new computers, connecting telephones to the server through Ethernet wires.
  • Dealing with Computers, telephones, Power Generator, and Air conditioner maintenance period

Relationship Officer – Operations Department

EQUITY BANK (T) LIMITED – ZANZIBAR BRANCH
Zanzibar
11.2015 - 05.2017
  • Balance daily cash deposits and bank vault inventory with zero error rate.
  • Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, determining customers' needs, directing customers to a branch representative.
  • Delivered prompt, accurate and excellent customer service.
  • Building a strong relationship with customers of all types for the sake of retaining them
  • Maintained confidentiality of banking records and customer information.
  • Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, assisting in certification of proof.
  • Provides accounts service to customers by receiving deposits and loan payment, withdrawals, exchanging foreign currency.
  • Contributes to team effort by accomplishing related results as needed.
  • Batch proofing of daily branch cash reports as per time table provided.
  • Bank Teller (Cashier)

Operation Centre Maker – Operations Centre (Sybrin)

NATIONAL BANK OF COMMERCE (NBC) LIMITED
Dar es salaam
07.2013 - 10.2013
  • Conducting KYC remediation to all customer accounts opened in past years and was not complied either with documents or other customer details such as addresses.
  • Opening accounts which were sent from branches since branches were not supposed to open accounts after the introduction of the new system.
  • Batch proofing of the daily work reports
  • Achievements: Appointment as accounts opening supervisor recommended by general operations manager and approved by human resource manager.
  • Appointed to be a corporate teller by business growth and development manager (BGDM) Zanzibar Branch.
  • Together with the team, we managed to break-even within only six months of operations since the branch was opened.
  • Appointed to be a branch technical support officer by business growth and development manager of Zanzibar Branch.
  • Announced as the best field practitioner out of all field students selected to join National Bank of Commerce (NBC) for a period of four months paid field.

Education

Master of Business Administration (MBA) - Marketing

ZANZIBAR UNIVERSITY
01-2024

Bachelor of Business Administration - BBA (Hons) -

UNIVERSITY OF DODOMA
01-2014

Advanced Certificate of Secondary Education -

LYAMUNGO SECONDARY SCHOOL
01-2011

Certificate of Secondary Education -

KAHAMA SECONDARY SCHOOL
01-2008

Skills

  • Sales strategy
  • Market analysis
  • Business forecasting
  • Sales team management
  • Proposal development
  • Revenue growth
  • Talent management
  • New market development
  • Data analysis
  • Customer feedback
  • Performance reporting
  • Sales tracking
  • Account management
  • Decision-making
  • Customer acquisition
  • Business development and planning
  • Prospect targeting

Hobbies and Interests

Reading and accessing current news., Social Interaction., Reading Books, mind tool handouts., Watching and playing football and also playing football video games.

Languages

Swahili
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

Head Of Sales - Zanzibar

PESAPAL TANZANIA LIMITED
01.2022 - Current

Business Development Manager

PESAPAL TANZANIA LIMITED
01.2020 - 01.2022

Account Opening Supervisor

EQUITY BANK (T) LIMITED – ZANZIBAR BRANCH
06.2017 - 12.2019

Technical Field Officer (TFO)

EQUITY BANK (T) LIMITED – ZANZIBAR BRANCH
01.2017 - 12.2019

Relationship Officer – Operations Department

EQUITY BANK (T) LIMITED – ZANZIBAR BRANCH
11.2015 - 05.2017

Operation Centre Maker – Operations Centre (Sybrin)

NATIONAL BANK OF COMMERCE (NBC) LIMITED
07.2013 - 10.2013

Master of Business Administration (MBA) - Marketing

ZANZIBAR UNIVERSITY

Bachelor of Business Administration - BBA (Hons) -

UNIVERSITY OF DODOMA

Advanced Certificate of Secondary Education -

LYAMUNGO SECONDARY SCHOOL

Certificate of Secondary Education -

KAHAMA SECONDARY SCHOOL

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Sadru Mabula