Natalia Masoud
Zanzibar
Summary
Quality-driven professional with several years of comprehensive experience in supporting accounting functions and working collaboratively with teammates. Proficient in accurately inputting data and recording day-to-day transactions. Strong understanding of basic bookkeeping and accounts payable and receivable.
Overview
8
8
years of professional experience
Work History
Finance Assistant
Dnata Zanzibar Aviation Zanzibar
Zanzibar
10.2022 - Current
- Maintained a record of all financial transactions, ensuring accuracy and completeness.
- Prepared invoices for customers and suppliers.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Liaised with auditors during year-end audits, providing supporting documentation when necessary.
- Coordinated with external auditors to facilitate annual audit processes.
- Conducted regular bank reconciliations to ensure accuracy of financial records.
Operations Manager
Colors of Zanzibar
Zanzibar
09.2018 - 09.2022
- Developed and implemented tourism marketing plans to promote destination awareness.
- Assisted in developing tours and packages tailored to customer needs.
- Monitored industry trends and advised on changes needed for improved performance.
- Provided customer service support by responding promptly to inquiries and complaints.
- Maintained relationships with tour operators, travel agents, media outlets, hotels, airlines.
- Supervised staff members involved in hospitality services, such as drivers and tour guides.
- Implemented quality assurance processes to ensure high standards of customer satisfaction.
- Delegated work to staff, setting priorities and goals.
Reservation Officer
Simba Safaris LTD
Arusha
08.2017 - 07.2018
- Provided customer service to guests by answering inquiries about hotel services and policies.
- Processed reservations, cancellations and modifications of existing reservations.
- Assisted in resolving guest complaints with professionalism and courtesy.
- Verified availability of requested accommodations based on established guidelines.
- Managed incoming calls efficiently by providing accurate information regarding availability and rates in accordance with company policy.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Assistant Sales and Marketing Manager
Melisha Media Production Zanzibar
Zanzibar
11.2016 - 06.2017
- Developed detailed segmentation plans to identify target audiences for marketing campaigns.
- Created reports on key performance indicators related to targeting activities.
- Identified opportunities for growth by analyzing current customer data.
- Coordinated with external vendors to facilitate delivery of targeted content or ads.
- Built and maintained relationships with clients.
Education
Bachelor Degree - Financial Administration With Accounting
Zanzibar Institute Of Financial Administration
Zanzibar, Tanzania12-2016
Ordinary Diploma - Financial Administration With Accounting
Zanzibar Institute Of Financial Administration
Zanzibar ,Tanzania01-2013
Secondary Education -
High-View International School
Zanzibar, Tanzania01-2010
Skills
- Journal backup
- Yearly reporting
- Audit tracking
- Month-end closing support
- Debt collection
- Interpersonal and verbal communication
Accomplishments
Second winner at ZANZIBAR BUSINESS INCUBATOR BIG Competition.
Languages
KISWAHILI
First Language
English
Advanced (C1)
C1
Timeline
Finance Assistant
Dnata Zanzibar Aviation Zanzibar
10.2022 - Current
Operations Manager
Colors of Zanzibar
09.2018 - 09.2022
Reservation Officer
Simba Safaris LTD
08.2017 - 07.2018
Assistant Sales and Marketing Manager
Melisha Media Production Zanzibar
11.2016 - 06.2017
Bachelor Degree - Financial Administration With Accounting
Zanzibar Institute Of Financial Administration
Ordinary Diploma - Financial Administration With Accounting
Zanzibar Institute Of Financial Administration
Secondary Education -
High-View International School
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