Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SABITINA KITWANA

Dar Es Salaam

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Customer Service Executive

WASAFIBET COMPANY
Dar Es Salaam
12.2021 - Current
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Ensured that all customer queries were handled quickly and professionally.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Promoted available products and services to customers during service, account management and order calls.

Accountant

TANZANIA REVENUE AUTHORITY
Arusha
07.2017 - 09.2017
  • Performed general ledger reconciliations on a timely basis.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.
  • Prepared monthly closing entries for multiple companies' books of records.
  • Reported on financial results including balance sheets, income statements, cash flow statements.

Education

Bachelor of Accountancy - Accounting

TANZANIA INSTITUTE OF ACCOUNTACY
Singida, 23
11-2021

DIPLOMA IN ACCOUNTANCY

TANZANIA INSTITUTE O ACCOUNTANCY
Singida, 23
09-2018

CERTIFICATE IN ACCOUNTANCY

TANZANIA INSTITUTE ACCOUNTANCY(TIA)
Singida, 23
09-2016

THEMI SECONDARY SCHOOL
Arusha, 01
11-2015

Skills

  • Customer Relationship Management
  • Customer Needs Assessment
  • Account Management
  • Payment management
  • Issue Escalation
  • Complaint Handling

Languages

English
First Language
Swahili
Beginner
A1

References

References available upon request.

Timeline

Customer Service Executive

WASAFIBET COMPANY
12.2021 - Current

Accountant

TANZANIA REVENUE AUTHORITY
07.2017 - 09.2017

Bachelor of Accountancy - Accounting

TANZANIA INSTITUTE OF ACCOUNTACY

DIPLOMA IN ACCOUNTANCY

TANZANIA INSTITUTE O ACCOUNTANCY

CERTIFICATE IN ACCOUNTANCY

TANZANIA INSTITUTE ACCOUNTANCY(TIA)

THEMI SECONDARY SCHOOL
SABITINA KITWANA