Developed key customer service skills in fast-paced, client-focused environment, including effective communication and problem resolution. Looking to transition into new field, leveraging ability to build strong relationships and manage customer interactions. Aims to apply these transferable skills to contribute to diverse range of professional settings.
Work History
Customer Care Manager
Life Mate Furniture Company L.t.d
YImplemented effective quality control measures to minimize errors and ensure high standards of service.
Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Created customer support strategies to increase customer retention.
Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
Education
Bachelor Degree Of Arts In Communication Studies - Communication Expert
University of Dar Es Salaam
Dar Es Salaam
11.2025
Skills
Persuasive attitude
Excellent problem-solving skills
Customer relations
Teamwork and collaboration
Data management
Customer data confidentiality
Accomplishments
Collaborated with team of Number in the development of Project name.
Resolved product issue through consumer testing.
Hobbies
. Singing
. Swimming
. Writing
Reference /referee
Referees
Mwajuma msafiri
Communication officer
P.O.BOX 46343 Dar es salaam
Mobile phone 0715852580
Timeline
Customer Care Manager
Life Mate Furniture Company L.t.d
Bachelor Degree Of Arts In Communication Studies - Communication Expert