SAADY ABDALLAH MOHAMED
DAR ES SALAAM
Summary
Detail-oriented and customer-focused Banker with 8 years of experience handling transactions, ensuring accuracy, and delivering exceptional service. Skilled in balancing cash drawers, processing deposits and withdrawals, and maintaining a high level of confidentiality and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SUPERVISOR CASH MANAGEMENT
AKIBA COMMERCIAL BANK PLC
08.2020 - 04.2024
- Monitoring cash levels of the bank and advise treasury department
- Joint custodianship of cash vault
- Ensure cash management procedures are complied within branches
- Sorting and depositing excess cash to BOT
- Preparing cash usage reports for compliance with BOT
- Training bank officers on on different guidelines from BOT
CUSTOMER SERVICE SUPERVISOR
AKIBA COMMERCIAL BANK PLC
02.2016 - 08.2020
- Supervised customer account opening in compliance policy and procedures.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted in processing cheques, internal transfers and inter bank transfers.
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Training tellers and customer service officers.
Education
Advanced Diploma in Banking - Banking And Finance
INSTITUTE OF FINANCE MANAGEMENT
Dar Es Salaam, Tanzania04.2009
Advanced Certificate of Secondary Education - Science, PCB
Benjamin William Mkapa High School
Dar Es Salaam, Tanzania07.2006
Certificate of Secondary Education - Science
Pamba Secondary School
Mwanza, Tanzania11.2003
Skills
- Risk Assessment
- Regulatory Compliance
- Analytical Skills
- Internal Audit
Accomplishments
Employee recognition Award, 2012.
Certification
- Advanced Marketing Proficiency course, 2010
- Certificate of Participation in back office operations, 2015
Languages
kiswahili
Native language
english
Proficient
C2
Timeline
SUPERVISOR CASH MANAGEMENT
AKIBA COMMERCIAL BANK PLC
08.2020 - 04.2024
CUSTOMER SERVICE SUPERVISOR
AKIBA COMMERCIAL BANK PLC
02.2016 - 08.2020
Advanced Diploma in Banking - Banking And Finance
INSTITUTE OF FINANCE MANAGEMENT
Advanced Certificate of Secondary Education - Science, PCB
Benjamin William Mkapa High School
Certificate of Secondary Education - Science
Pamba Secondary School
- Advanced Marketing Proficiency course, 2010
- Certificate of Participation in back office operations, 2015
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