Resolved customer relations issues efficiently, achieving high levels of client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Exceeded targets regularly through persistent effort in deal closures.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Expanded market share by identifying and penetrating untapped markets.
Field accounting & Finance
Trambiz Support Limited
06.2024 - Current
Utilize Xero accounting software to accurately scan and book receipts and accounting entries monthly, ensuring data integrity and compliance
Cross-checking Electronic Fiscal Device (EFD) receipts against recorded transactions, (currently achieving a 99% match rate between receipts and statutory filings)
Streamlining financial processes by implementing efficient receipt management
Ensuring financial accuracy and transparency through meticulous record-keeping and regular audits
Administrator
AVL
05.2022 - 05.2023
Worked hand in hand with the procurement department to optimize and manage office and factory supply, resulting in a reduction in costs through efficient stocktaking and ordering processes
As an administrator, I collaborated with other departments such as HR and Finance to enhance workflow efficiency through the implementation of new operational procedures
Improved interdepartmental collaboration, contributing to an increase in overall office productivity
Worked with Finance department to streamline payroll processing of over 25 employees each month
Interacted with customers professionally by phone, email and in-person to deliver accurate service information
Administrator
Hortanzia Ltd
05.2022 - 05.2023
I maintained inventory records helping to reduce stockouts through accurate forecasting and timely ordering
Coordinated with store managers to optimize inventory turnover
Worked with the finance department to monitor transactions, identifying and resolving discrepancies
Enhanced customer satisfaction through prompt resolution of account issues and improved service delivery
Worked with dispatchers and outbound production team to enhance service delivery for customers
Sales and Digital Marketing Manager
Elite Computers
01.2021 - 07.2021
Helped to increase online sales from 8 to 10 items to 10 to 20 items per day through targeted ad campaigns and social media strategies
Grew social media presence by implementing a comprehensive content plan and engaging online contests
Collaborated with the design team to develop innovative graphics, including posters and brochures leading to a 20% increase in website traffic
Optimized sales strategies, boosting customer retention through personalized promotional offers and superior service
Education
Bachelor of Business Administration - Business Management - Incomplete
SEGI UNIVERSITY
01.2024
Diploma - Business Management
FBTC
Dar es salaam
01.2023
GCSES - O level Certificate - undefined
Almuntazir Primary School
Dar es Salaam
01.2020
Primary Education Certificate - undefined
Almuntazir Primary School
Dar es Salaam
01.2016
Skills
Leadership skills
Strategic Planning
Project Management
Digital marketing
Operational support
Customer relationship building
Logistical planning
Operations management
Reporting and documentation
Strategic decision-making
Competitor analysis
Target motivated
Stock management
Microsoft Excel
Inventory management
Staff management
Product knowledge
LANGUAGES
Swahili
English
Gujarati
Hindi
kutchi
Urdu
References
Sabrina, Nightingale, Director, Sabrina@trambiz.co.tz, 0789104343, Trambiz Support Limited
Accomplishments
Football team captain - primary school for 3 years, then 4 years for high school and 7 years for community team.
Lions club - a charitable organisation to help those in need and to make a better life for children suffering without any assistance or family.
Timeline
Sales Manager's
Agmanco LTD
10.2024 - Current
Field accounting & Finance
Trambiz Support Limited
06.2024 - Current
Administrator
AVL
05.2022 - 05.2023
Administrator
Hortanzia Ltd
05.2022 - 05.2023
Sales and Digital Marketing Manager
Elite Computers
01.2021 - 07.2021
Bachelor of Business Administration - Business Management - Incomplete