Hi, I’m
Ruth Manongi
Business Administrator
Dodoma
Summary
An energetic and enthusiastic young woman who sustains challenge and strives for achieving organization and personal goals. She brings to any job a strong work, ethics, desire to succeed, and a willingness to cooperate with others and need to produce quality work. CAREER OBJECTIVE
To become one of its most productive assets by maintaining and exercising high standard of professionalism.
To ensure all organization performance objective and targets are achieved in a specific time budget
To exercise and demonstrate the broad strategic view of organizations mission and goals and inspire confident and trust
To demonstrate and exercise highest of integrity and
professional in my career.
Overview
13
years of professional experience
10
years of post-secondary education
Work History
Airtel TanzaniaDodoma
Customer Service
2010.09 - 2016.03 (5 education.years_Label & 6 education.months_Label)
Job overview
- Satisfaction
- Provide excellent services to customers
- Carries out measures to ensure customers satisfaction
- Advice management in service improvement initiatives
- Ensuring G.U.E.S.T (Greet, Understand, Explain, Seek, Feedback) Compliance
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Ensure all auditing issues are closed timely
- All monthly showroom checklist issues raised to closed
- All monthly showroom Reports compiled and sent to the concerned team
District Execultive OfficerDodoma
Trade Officer
2022.07 - Current (4 education.years_Label & 2 education.months_Label)
Job overview
- Obtained necessary import and export licenses and permits for shipments.
- Maintained full compliance with trade laws and regulations by tracking changing conditions.
- Prepared P&L statements and other divisional reports for senior management review.
- Sought out new business to profitably enhance district assets.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Airtel Company Ltd, Tanzania Dodoma ShopDodoma
Shop Manager
2016.03 - 2017.07 (1 education.year_Label & 4 education.months_Label)
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Customer Care
2010.09 - 2016.02 (5 education.years_Label & 5 education.months_Label)
Job overview
- Financial and Sales Management
- Keep records for the daily sales
- Issuing stock to sales administration
- Prepare and report periodical shop sales report
- Management shop operations
- Advice management in sales improvement initiatives
- Accountable to achieve show room sales targets
- Accountable on reconciliation/stock management
- Ensure execution on service camps as per the plan.
Education
College of Business Education
Dodoma Campus
Bachelor of Arts from Business Administration
2017.01 - 2020.05 (3 education.years_Label & 4 education.months_Label)
College of Business Education
Dodoma
Diploma from Accountancy
2006.01 - 2009.05 (3 education.years_Label & 4 education.months_Label)
St. Joseph Ngarenaro Girls High School
Ordinary Certificate of Secondary Education from Verbal and Written Communication
1998.01 - 2001.05 (3 education.years_Label & 4 education.months_Label)
Skills
Service and Market ManagementLeadershipTeamworkCustomer care
Timeline
Trade Officer
District Execultive Officer
2022.07 - Current (4 education.years_Label & 2 education.months_Label)
College of Business Education Dodoma Campus
Bachelor of Arts from Business Administration
2017.01 - 2020.05 (3 education.years_Label & 4 education.months_Label)
Shop Manager
Airtel Company Ltd, Tanzania Dodoma Shop
2016.03 - 2017.07 (1 education.year_Label & 4 education.months_Label)
Customer Service
Airtel Tanzania
2010.09 - 2016.03 (5 education.years_Label & 6 education.months_Label)
Customer Care
2010.09 - 2016.02 (5 education.years_Label & 5 education.months_Label)
College of Business Education Dodoma
Diploma from Accountancy
2006.01 - 2009.05 (3 education.years_Label & 4 education.months_Label)
St. Joseph Ngarenaro Girls High School
Ordinary Certificate of Secondary Education from Verbal and Written Communication
1998.01 - 2001.05 (3 education.years_Label & 4 education.months_Label)