RUTH JOSEPH MSANGI
Arusha
Summary
Experienced Tour operator, Receptionist, Packaging officer and Booking officer. Having enough knowledge and skill to perform all task requested at my field.
Experienced with organizing comprehensive travel itineraries and coordinating logistics. Utilizes in-depth knowledge of global destinations and travel regulations to ensure smooth operations. Track record of fostering excellent client relationships and managing unexpected changes efficiently.
Tourism professional prepared to leverage extensive experience in creating unforgettable travel experiences. Proven ability to design and execute complex travel plans while maintaining strong client relationships and ensuring satisfaction. Valued for collaborative approach, adaptability, and effective communication skills.
Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing.
Overview
4
4
years of professional experience
Work History
Tour Operator
Taratibu Adventure Africa
Arusha, Tanzania
03.2025 - Current
- Designed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group tours, ensuring seamless transportation and accommodation arrangements.
- Developed relationships with local vendors to enhance service offerings and guest experiences.
- Trained junior staff on operational procedures and customer service best practices.
Receptionist
Machame Luxury Hotel
Arusha, Tanzania
01.2023 - 02.2025
- Managing the check-in and check-out process.
- Prepare procedures on delivering of ordered items by the hotel.
- Dealing with the administrative tasks at the front desk and clerical tasks as needed.
- Maintains positive attitude and friendly demeanor.
- Manage guest bookings and reservations also answering and forward phone calls.
- Maintaining tidy and orderly workspace.
Tour Operator
Seko Safaris Company
Arusha, Tanzania
02.2022 - 12.2022
- Prepare Tour packages and analyze the cost of all routes to the tourist.
- Perform online market sells
- Deal with reservation to the guest and familiar with different website for reservations
- Prepare itenarary to the quest and make sure all it attract the interest to our customers
Education
Tour Operator
Tropical Institute Limited
Arusha, Tanzania07-2021
Basic Certificate - Tour Operator
Tropical Institute Limited
Arusha, Tanzania07-2020
CSEE - Secondary Education
Anna Mkapa Secondary School
Moshi11-2018
CPE - Primary Education
Kilimanjaro Primary School
Moshi10-2014
Skills
- Organization skills
- Problem solving skills in complicated situation
- Ability to Retention and provide good customer service
- Good communication skills and ability to build strong connection and interaction to customer
- Marketing skills
- Inventory management
- Familiar with the following: Microsoft Office (Word, PowerPoint, Excel and bookingcom)
- Strong organization
- Itinerary planning
- Crisis management
- Emergency response
- Presentation skills
- Travel logistics
LANGUAGES
English - Fluent
Kiswahili - Native
Personal Skills Related competences
In addition to work under minimum supervision, creative, self-motivated, good interpersonal skills and committed to assigned tasks. I am currently seeking a challenging work placement within a dynamic corporation which demands responsibilities and offers opportunity
Timeline
Tour Operator
Taratibu Adventure Africa
03.2025 - Current
Receptionist
Machame Luxury Hotel
01.2023 - 02.2025
Tour Operator
Seko Safaris Company
02.2022 - 12.2022
Basic Certificate - Tour Operator
Tropical Institute Limited
CSEE - Secondary Education
Anna Mkapa Secondary School
CPE - Primary Education
Kilimanjaro Primary School
Tour Operator
Tropical Institute Limited