Rukhsaar Khan
Dar Es Salaam
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
10
10
years of professional experience
Work History
Senior Customer Sales and Service Agent
Emirates Airline
Dar Es Salaam
12.2014 - Current
- Developed customer service policies, procedures and standards.
- Maintained up-to-date knowledge of products and services offered by the company.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Assisted in training and mentoring staff , ensuring they adhered to the new service standards and system .
- Provided high-level support to customers through phone , email and chat , ensuring prompt and effective resolution of inquiries and complaints .
- Provided assistance with the implementation of new customer service technologies.
- Provided guidance and support to customer service representatives.
Education
High School Diploma -
Almuntazir Islamic Seminary School
Dar Es Salaam09-2012
Some College (No Degree) - Aviation
Makair Academy
Dar Es SalaamSome College (No Degree) - Aviation
Emirates Airline
DubaiSkills
- Credit card processing
- Membership renewals
- Team training and leadership
- Relationship management
- Call center experience
- Work prioritization
- Database maintenance
- Multitasking and organization
- Customer service
- Complaint handling
- Interpersonal communication
- Willingness to lead
- MS office applications
- Fast learner
- Team performance
- Payment processing
- Customer complaint resolution
- Customer support
- Positive and friendly
- Team task delegation
- Team member training
- Problem-solving
- Attention to detail
Languages
English
First Language
Swahili
Beginner (A1)
A1
Timeline
Senior Customer Sales and Service Agent
Emirates Airline
12.2014 - Current
High School Diploma -
Almuntazir Islamic Seminary School
Some College (No Degree) - Aviation
Makair Academy
Some College (No Degree) - Aviation
Emirates Airline
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