SWAUMU MIASI RAMADHANI
Dar es salaam,Tanzania
Summary
Dedicated hospitality professional with expertise in hotel operations and guest service. Skilled in interpersonal communication, problem-solving, and enhancing guest experiences through teamwork and digital tools. Committed to delivering high-quality service and building positive guest relationships.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Receptionist and waitress
Oasis Karatu
Karatu, Tanzania
01.2026 - Current
- Greeted and assisted guests with inquiries and check-in processes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized reception area for optimal guest experience.
- Managed phone calls, routing inquiries to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled email correspondence, responding promptly to client communications.
- Coordinated with housekeeping and maintenance teams for guest requests.
- Processed visitor registrations and issued access passes efficiently.
Assistant polling station manager
The independent National Electoral Commission (Tanzania)
Momba, Tanzania
10.2025 - 10.2026
- Coordinated staff scheduling and training for electoral activities and events.
- Managed election logistics and operations for smooth electoral processes.
- Monitored polling station performance and addressed operational challenges promptly.
- Oversaw equipment maintenance and supply management for polling stations.
- Implemented safety protocols to maintain secure voting environments for citizens.
Receptionist
Royal Mgwasi Hotel Mbeya
Mbeya, tanzania
01.2025 - 12.2025
- Handled cash transactions and processed payments efficiently at the front desk.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled incoming phone calls and directed inquiries to appropriate hotel departments.
- Assisted guests with special requests, ensuring a comfortable stay experience.
- Provided information about hotel services, local attractions, and dining options.
- Coordinated room bookings and maintained accurate reservation records.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Verified visitor identification to ensure security before granting access. of visitors' cards before allowing access to the building.
Scientific researcher
Mbegani bagamoyo
Fishery scientist
TAFIRI
Dar es salaam
Fisheries officer
Nkome-Geita dc
Education
Bachelor of science - Aquaculture and Aquatic science
The University of Dodoma
Advanced level -
Makongoro high school
Ordinary level -
Hunyari secondary school
Primary level -
Miembeni B primary school
Skills
- Microsoft Office proficiency
- Quality assurance
- Ability to work in a fast-paced team environment
- Team collaboration
- Customer service
- Good communication skills
- Problem solving skills
- Self-motivated and the ability to multitask
- Company knowledge acquisition
LANGUAGE PROFICIENCY
Swahili: Speak - Very good, Read - Very good, Write - Very good, English: Speak - Very good, Read - Very good, Write - Very good
INTERESTS
Swahili: Speak - Very good, Read - Very good, Write - Very good, English: Speak - Very good, Read - Very good, Write - Very good
AWARDS
Swahili: Speak - Very good, Read - Very good, Write - Very good, English: Speak - Very good, Read - Very good, Write - Very good
Languages
Swahili
First Language
English
Upper Intermediate
B2
Declaration
Swahili: Speak - Very good, Read - Very good, Write - Very good, English: Speak - Very good, Read - Very good, Write - Very good
Timeline
Receptionist and waitress
Oasis Karatu
01.2026 - Current
Assistant polling station manager
The independent National Electoral Commission (Tanzania)
10.2025 - 10.2026
Receptionist
Royal Mgwasi Hotel Mbeya
01.2025 - 12.2025
Fisheries officer
Nkome-Geita dc
Fishery scientist
TAFIRI
Scientific researcher
Mbegani bagamoyo
Bachelor of science - Aquaculture and Aquatic science
The University of Dodoma
Advanced level -
Makongoro high school
Ordinary level -
Hunyari secondary school
Primary level -
Miembeni B primary school