Rowland Kivambe
Morogoro
Summary
Professional with background in client relationship management and branch operations. Demonstrates strong focus on team collaboration, achieving results, and adaptability to changing needs. Skilled in customer engagement, conflict resolution, and financial product knowledge. Known for reliability and effective communication, ensuring seamless client experience and driving branch success.
Results-driven financial services professional prepared to enhance client interactions and drive business growth. Reliable team collaborator known for flexibility and adaptability to changing needs. Expertise includes relationship management and customer service, with strong focus on achieving results and fostering trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Relationship Officer Micro Credit
Tanzania Commercial Bank
07.2024 - Current
- Participated in ongoing professional development programs to refine skills as a Branch Relationship Officer continually.
- Helped cultivate a loyal customer base through consistent follow-ups, relationship-building efforts, and tailored financial recommendations.
- Assisted in implementing marketing campaigns to attract new customers and expand the bank''s reach.
- Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
Branch Credit Officer Micro Credit and Agribusines
Tanzania Commercial Bank
07.2024 - 10.2024
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
Bank Operations Officer
Tanzania Commercial Bank
07.2021 - 10.2024
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Assisted with daily cash and ATM balancing.
- Oversaw branch operations and workflow for consistency.
- Developed and implemented strategies for top-tier customer service.
Branch Credit Officer Personal Loans
Tanzania Commercial Bank
01.2022 - 10.2023
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
Intern
Tanzania Commercial Bank
10.2017 - 03.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Arts - Public Administration And Management
Mzumbe University Main Campus
Morogoro, Tanzania10-2019
No Degree - Certificate of Advanced Secondary Education
Kibasila High School
Dar Es Salaam, Tanzania05-2015
No Degree - Certificate of Secondary Education
Jordan Secondary School
Dar Es Salaam, Tanzania10-2012
Skills
- Goal-Oriented
- Financial product knowledge
- Compliance Awareness
- Credit analysis
- Cross-selling abilities
- Banking operations
Accomplishments
- Collaborated with team of 4 in the development of mbinga branch portfolio from 5 to 10 billion
- .
managed to be a one of the team key officers who contributed to upgrade mbinga branch from min- branch in 2022
.
Certification
- [certificate of completion on introduction to agricultural finance for bankers 1/10/2024
- Certified Information Systems Security Professional
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Branch Relationship Officer Micro Credit
Tanzania Commercial Bank
07.2024 - Current
Branch Credit Officer Micro Credit and Agribusines
Tanzania Commercial Bank
07.2024 - 10.2024
Branch Credit Officer Personal Loans
Tanzania Commercial Bank
01.2022 - 10.2023
Bank Operations Officer
Tanzania Commercial Bank
07.2021 - 10.2024
Intern
Tanzania Commercial Bank
10.2017 - 03.2018
- [certificate of completion on introduction to agricultural finance for bankers 1/10/2024
- Certified Information Systems Security Professional
Bachelor of Arts - Public Administration And Management
Mzumbe University Main Campus
No Degree - Certificate of Advanced Secondary Education
Kibasila High School
No Degree - Certificate of Secondary Education
Jordan Secondary School
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