Rose Nemes Ernest
Dar Es Salaam
Summary
Focused Housekeeper offering exemplary communication and social skills. Skillful problem-solver thriving in both team-centered and independent work environments.
Hospitality professional skilled in maintaining high standards of cleanliness and guest service. Proven ability to enhance guest experiences through thorough room preparation and prompt response to requests. Focused on teamwork and adaptability, ensuring smooth operations and satisfied guests.
Overview
17
17
years of professional experience
Work History
Room Attendant
Zanzibar Serena Hotel
01.2013 - 12.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Security Officer
Kk Security Company
12.2007 - 12.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Graduate Certificate - Front Office And Housekeeping
Tourism And Hotel Management East Africa Utalii Co
Zanzibar 12.2012
Graduate Certificate - Electrical Installation Grade 111
VCT Mgulani JKT
Dar Es Salaam 2006
National Service -
Oljoro No 838 KJ
Arusha2004
Graduate Certificate -
Mkuu Secondary School
Rombo Kilimanjaro 2002
Graduate Certificate -
Kiseeni Primary School
Rombo Keni Aleni-Kilimanjaro 1998
Skills
Time-efficient systematic working methodology
English & Swahili language with good written and reading skills
Excellent customer service enthusiasm in delivering service
Strong organization and ability to prioritize tasks
Excellent team work
Capable enough to adapt new working environments
Marital status
Marriage
Nationality
Tanzanian
Referees
Major Gen D Mwamunyange
National service JKT.
Dar es Salaam.
Tanzania.
Simon Gabriel.
Branch manager.
Kk security (T) LTD.
Zanzibar-Tanzania.
Wilfred Shirima,
General manager.
Zanzibar Serena hotel.
Zanzibar-Tanzania.
Contact: upon request
Timeline
Room Attendant
Zanzibar Serena Hotel
01.2013 - 12.2024
Security Officer
Kk Security Company
12.2007 - 12.2012
Graduate Certificate - Front Office And Housekeeping
Tourism And Hotel Management East Africa Utalii Co
Graduate Certificate - Electrical Installation Grade 111
VCT Mgulani JKT
National Service -
Oljoro No 838 KJ
Graduate Certificate -
Mkuu Secondary School
Graduate Certificate -
Kiseeni Primary School
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