Rosemary Bernard Bazira

• Responsible for the overall upkeep and management of all existing and future MFS services and Products/Projects and their integration to the company operations.
• Responsible for the design, development/customization/acquisition, and implementations of MFS products/Systems to be offered to our subscribers or to be used internally.
• Ensure that all MFS nodes, applications, products, and associated processes are SOX compliant.
• Preparation of CAR and supervise CAPEX execution for MFS systems while ensuring budgetary control.
• Generation of capacity, KPI tracking and project progress reports weekly and monthly in a timely manner.
• End to end capacity dimensioning to ensure expansion is done timely.
• To ensure excellent product delivery, analyze industry trends, recommend enhancements, identify new opportunities, and increase overall revenue.
• Provided technical support and product guidance to customers and internal teams, ensuring smooth service delivery and issue resolution.
• Analyzed product performance, customer feedback and usage data to support improvements and enhance user experience.
• Coordinated with cross functional teams to ensure product updates, service changes, and promotional activities were communicated effectively.
• Assisted in digital reporting, documentation, and tracking of product related issues for decision making.
• Trained sales teams and customer service representatives on new products, features and system changes.
• Supported system testing, troubleshooting, and rollout of product enhancements to ensure reliability.
• Managed digital tools and platforms used for product monitoring and customer engagement.
• Ensured customer-facing information was accurate, updated, and aligned with company standard.

 Establishing new telephone network to the customer.

 Software and user applications installation.

 Installation of network cable to customers.

 Databackup.

 Providing support to customers out of Morogoro(Tech Support).

 Performed computer maintenance to in functioning computers.