Roseline Sylvanus Onono
Dar es salaam
Summary
To Work and utilize my hand on skills in delivering social services within international, multicultural organization while committed to promote diversity in work place.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
5
5
years of professional experience
Work History
Assistant Matron
Institute of Judicial Administration Lushoto
11.2019 - 06.2020
- Students’ accommodation
- Guidance and Counselling
- Career guidance
- Students’ discipline and conduct
Data Conversion Technician
Ministry of Land Housing and Human Settlement
01.2018 - 09.2018
- Company Overview: Employed with IGNFi (Tanzania) Temporary Data Conversion staff, as part of Integrated Land Management System Project
- Project included of Land records and Maps
- Recording the incoming files from Registry
- Scanning the documents
- Checking the accuracy of the scanned document
- Indexing (capturing the information that are going to be stored in a computer)
- Restoration of the document
- Employed with IGNFi (Tanzania) Temporary Data Conversion staff, as part of Integrated Land Management System Project
- Project included of Land records and Maps
Sales and Marketing Officer
Afriguard Insurance Solution
03.2017 - 08.2017
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
- Utilized CRM systems to track sales performance metrics, identify areas for improvement, and inform future strategies for sustained growth.
- Analyzed sales and marketing data for improved strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Data Entry Clerk
MIC Tanzania (Tigo)
01.2016 - 11.2016
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Supported successful audit processes by providing accurate and timely data reports.
Health social worker
Muhimbili National Hospital
08.2015 - 11.2015
- Conduct group therapy to the patients
- Psychosocial assessment of the patient
- Conduct social work exploration concerning the environment of the patient and problems their facing and other dynamics
- Escorting patients back home
- Psycho education to the patients and relatives
- Health education to the patient and relatives
- Tracing patients relatives
- Resolving problems/conflicts between patients and their relatives
- Major ward round with other professionals
- Handling clients problems and Changing Clients Outlooks and behavioral conduct
- Attracting clients by answering service questions
- Preparing daily report
Social Welfare Officer
Kinondoni Municipal Council
03.2015 - 07.2015
- Managing and coordinating Behavior Change Communication Interventions
- Preparing Daily Report
Education
Bachelor degree - Social Work
The Institute of Social Work
01.2016
Diploma - Industrial Relations
The Institute of Social Work
01.2012
Certificate - Industrial Relations
The Institute of Social Work
01.2010
Certificate - Secondary Education Examinations
Ruvu Secondary School
01.2008
Skills
- Microsoft Office Word
- Microsoft Excel
- Microsoft Office Presentation
- General knowledge in computer application
- General knowledge in internet and E-mail Application
- Listening skills
- Written skills
- Counseling skills
- Compassionate
- Computer skills
- Written/Verbal communication
- CRM management
- Data accuracy
- Data interpretation
Training And Awards
- Written Dissertation, The Impacts of Non-Disclosure Among Children Living with HIV/AIDS infection- A case Study of Ilala District Dar es Salaam, 2016, Institute of Social Work Tanzania
- Parenting workshop on Positive Parenting Practices, Institute of social work, Department of Social work (DSW) and The International Rescue committee (IRC), 05/12/15 to 05/16/15
Other Skills
Microsoft office word, Microsoft excel, Microsoft Office Presentation, General knowledge in computer application, General knowledge in internet and E-mail Application, Listening skills, Written skills, Counseling skills, Fluent in oral and written English, Fluent in Swahili
Career Plans
- To work and utilize my hand on skills in delivering social services within international, multicultural organization while committed to promote diversity in workplace
- To advance and excel in my professional training in multiple fields
- To participate in more social work seminars and workshops
Other Names
Roseline Sylvanus
Personal Information
- Place of Birth: Ilala
- Place of Birth: Dar es Salaam
- Date of Birth: 09/03/91
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Hobbies and Interests
- Socialization
- Making New Networks
- Learning new things
- Computers and technology
- Music
- Singing
- Traveling
Timeline
Assistant Matron
Institute of Judicial Administration Lushoto
11.2019 - 06.2020
Data Conversion Technician
Ministry of Land Housing and Human Settlement
01.2018 - 09.2018
Sales and Marketing Officer
Afriguard Insurance Solution
03.2017 - 08.2017
Data Entry Clerk
MIC Tanzania (Tigo)
01.2016 - 11.2016
Health social worker
Muhimbili National Hospital
08.2015 - 11.2015
Social Welfare Officer
Kinondoni Municipal Council
03.2015 - 07.2015
Diploma - Industrial Relations
The Institute of Social Work
Certificate - Industrial Relations
The Institute of Social Work
Certificate - Secondary Education Examinations
Ruvu Secondary School
Bachelor degree - Social Work
The Institute of Social Work
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