ROSE KIPYALI
DAR ES SALAAM,TANZANIA
Summary
Accomplished HR professional with extensive expertise in employee relations, HR system development, and regulatory compliance. Demonstrates resilience under pressure and excels in decision making, risk management, and policy development. Proficient in employment law knowledge and benefits administration, with a strong focus on ethical leadership and cultural sensitivity. Adept at handling disciplinary and grievance cases while fostering effective interpersonal communication. Committed to enhancing performance evaluation systems to drive organisational success.
Focus on Human Resources management and employee relations. Proven ability to enhance workplace efficiency and foster positive organisational culture through strong communication and conflict resolution skills. Specialises in talent acquisition, performance management, and policy implementation.
Overview
11
11
years of professional experience
Work History
Human resources officer
RELIANCE INSRANCE CO. LTD
DAR ES SALAAM, TANZANIA
03.2023 - Current
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Recruited, hired and trained new employees to optimise profitability.
- Used staff survey findings to implement enhanced working conditions and practices.
- Improved business HR policies by guiding and collaborating with managers.
- Developed bonus and incentive programmes to drive employee performance.
- Ensured compliance to employment regulations by staying updated on latest HR policies.
- Streamlined HR processes with introduction of advanced HR software solutions.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Coordinated training and handled logistics and administrative tasks.
- Facilitated smooth communication channels through regular team meetings for better understanding among staff members.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Conducted workforce planning and benchmarking to meet company needs.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Drove the execution of succession planning strategies across departments, fostering leadership development within organisation.
Records management officer
RELIANCE INSURANCE CO (T) LTD
DAR ES SALAAM, TANZANIA
07.2021 - 02.2023
- Filled out forms with attention to accuracy and legibility.
- Updated company databases with vendor and client information.
- Located and removed files and followed proper methods for disposal.
- Oversaw document storage and utilised office systems to record data.
- Scanned documents to load and store digital data and destroyed hardcopies.
- Filed correspondence, invoices and receipts in alphabetical or numerical order.
- Stored material in drawers, cabinets and storage boxes to maintain access.
- Reviewed documents to sort and classify according to content, purpose or user criteria.
- Organised and classified prepared reports and progress records of tasks.
- Developed new file naming conventions to improve accuracy.
- Faxed documents to internal and external parties and documented receipt.
- Conducted regular training sessions on records management best practices, raising overall standards across the organisation.
- Resolved queries related to record tracking promptly delivering excellent customer service.
- Implemented latest developments in electronic information storage technology to improve filing operations.
- Supported transparency, verifying clarity of required or requested information.
- Assisted in the creation of policies regarding information governance, promoting organisational transparency.
- Regularly reviewed and updated filing systems to accommodate growing volumes of records efficiently.
- Implemented a comprehensive records management system, improving the efficiency of document retrieval.
- Maintained up-to-date knowledge of legal requirements for records retention, ensuring company-wide compliance.
- Facilitated smooth transitions from paper-based to digital filing systems without disruption to daily operations.
- Developed a user-friendly indexing system, making it easier to locate specific files quickly and accurately.
- Ensured regulatory compliance by conducting regular audits of record-keeping practices.
Administrative officer
THE PARLIAMENT OF TANZANIA
Dodoma, TANZANIA
07.2015 - 06.2017
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Offered administrative support to the management team resulting in enhanced operations.
- Handled confidential documents with utmost care; ensured data security at all times.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Monitored office inventory supplies, re-ordering for service provisions.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Organised meetings and events guaranteeing professional results.
- Handled diary management for smooth-running administration processes.
- Coordinated travel arrangements for staff members leading to hassle-free business trips.
- Took minutes and thorough notes in meetings for distribution.
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
- Addressed incoming requests for information, inquiries, and complaints.
Human resources officer
TANZANIA REVENUE AUTHORITY(DODOMA)
Dodoma, TANZANIA
07.2014 - 11.2014
- Kept physical and electronic personnel files regularly updated for accurate records.
- Maintained accurate personnel files to ensure data protection regulations were met.
- Coordinated induction training and onboarding procedures for seamless hiring operations.
- Mentored employees to develop competent staff.
- Ensured fair treatment of all employees by enforcing non-discrimination policies.
- Conducted employee satisfaction surveys and analysed the results to identify areas for improvement.
- Supported employee engagement and wellbeing through team events and group fitness sessions.
- Maintained clear, accurate salary records for improved department budgeting.
- Organised regular social events and on-site activities to encourage teambuilding.
- Recorded completed staff training for reflection in performance and salary reviews.
Education
Master Degree - Master of Science in Human Resources Management
MZUMBE UNIVERSITY
TANZANIA 10.2024 -
BACHELOR DEGREE - Bachelor of Public Administration in Records and Archives Management
MZUMBE UNIVERSITY
10.2013 - 07.2016
A-Levels - HKL
ALFAGEMS SECONDARY SCHOOL
TANZANIA 02.2011 - 03.2013
Ordinary Level - arts
KIWANJA CHA NDEGE SEC. SCHOOL
Dodoma 01.2004 - 10.2007
Skills
- Resilience under pressure
- Decision making
- Employee Relations
- HR system development
- Employment law knowledge
- Cultural sensitivity
- Regulatory compliance
- Benefits administration expertise
- Interpersonal communication
- Risk Management
- Performance evaluation systems
- Policy development
- Ethical leadership
- Disciplinary and grievance case handling
Languages
English
Fluent
Swahili
Native
References
The Parliament of Tanzania,
Frank A. Mbilinyi
0735143100
f.mbilinyi@bunge.go.tz
Reliance Insurance,
Upendo Minja
Head of Human resource and Administration,
upendo@reliance.co.tz
Mzumbe University,
Dr.Hamisi Kiyabo,
0654449950
hkiyabo@mzumbe.ac.tz
Timeline
Master Degree - Master of Science in Human Resources Management
MZUMBE UNIVERSITY
10.2024 -
Human resources officer
RELIANCE INSRANCE CO. LTD
03.2023 - Current
Records management officer
RELIANCE INSURANCE CO (T) LTD
07.2021 - 02.2023
Administrative officer
THE PARLIAMENT OF TANZANIA
07.2015 - 06.2017
Human resources officer
TANZANIA REVENUE AUTHORITY(DODOMA)
07.2014 - 11.2014
BACHELOR DEGREE - Bachelor of Public Administration in Records and Archives Management
MZUMBE UNIVERSITY
10.2013 - 07.2016
A-Levels - HKL
ALFAGEMS SECONDARY SCHOOL
02.2011 - 03.2013
Ordinary Level - arts
KIWANJA CHA NDEGE SEC. SCHOOL
01.2004 - 10.2007
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