Ronald Raymond Nkya

• IT infrastructure Management

Manage IT infrastructure, networking, servers, computers, and security systems

• Project Management

Supervising different IT related projects such as CCTV installation, Networking Projects etc

Completes projects by coordinating resources and timetables with user departments and data centers

Managing and collecting system requirements for various Systems i.e FOMS (Farmer Ordering Management System), VFD, Weigh Bridge System (WB.NET and Unmanned Weigh Bridge (UWB), SAP ERP and others

• Network Administration and Management

Practice network asset management, including maintenance of network component inventory, life cycle management, and related documentation.

Configure related network devices i.e Cisco Switch, Aruba Switches, Palto Alto Firewalls, Sophos Firewals, Access Points, Velocloud etc.

• Staff Management and User Support

Logs all calls received verbally or by email into the service desk and responds to the enquiry within an hour in line with Wilmar IS SOP’s

Manage four staff members on different Wilmar entities.

• Database Administration and System Management

Creates and schedules database maintenance plan, executes data changes and ensures database backups are taking place daily in line with AOI and AOTTL IS SOP’s;

systems in Test and production environments in line with AOI and AOTTL SOP’s

Rollouts new software and database updates for all systems in Test environment then test the updates then rollout later in the Production environment as per AOTTL IS guiding procedures

Rollouts New Application Builds into Test/Production

• System Changes Maintenance and Customization

Coordinates system changes maintenance and supports technical architecture and integration points of the various IS systems daily in line with AOI and AOTTL business guidelines and IT SOP’s

Supports International Farmers Accounting system (IFAS) in lines with business guidelines

Supports Tobacco Processing Systems (ToPS, QTracs, SSRS, and CAB) technically understands various integration points, and flow of processes within these systems

Provides core user support for all systems, Tops, IFAS, SAP, GMS, Sage 300, Time Sqube, ESS and Sybrin in line with AOI business guidelines

• IS Help Desk Administration

Logs and attends to help desk calls on Service Desk, provides Level 1 System support to the Business, administers, updates and documents all IS inventory and provides user account support in compliance with AOTTL IS SOP’s

Logs all calls received verbally or by email into the service desk and responds to the enquiry within an hour in line with AOTTL IS SOP’s

Provides Systems Support (Level 1 Support) to the Business daily

• Software Installation and Interface Supports

Studies and Supports Software interface for various hardware components like automated control systems e.g Booms, Turnstiles and similar

Install System software and Applications on Clients and Server computers daily

• Promoted continuous improvement for IT governance processes.
• Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.

• Database and Active Directory Administration
• Configures and integrates all Hardware (servers, workstations, printers, scanners, digital scales)
• System Administration
  Monitors use of application to ensure effective usage.
  Supporting the technical architecture and integration points of the various IS systems
  Grower Management System.
  Understanding the links between various systems and provide relevant support
  Exporting and importing IFAS data to GMS and ToPS.
  Ensuring IFAS data are replicated and imported from branch servers to sub-centralizer and centralizer Servers as well
  Operation Support and Projects Support
• Conducted regular system maintenance and updates to prevent potential issues.
• Assist with IS project tasks assigned by IS Manage
  Network Monitoring
  
• Safety, Health & Environment (SHE)