Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

ROMANUS EMMANUEL

Mbeya,Tanzania

Summary

Dedicated Medical Administrative Assistant with a proven track record of providing superior assistance to medical personnel. Experienced in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, and handling all patient and facility correspondence. Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Harmony Wellness Center
Tanzanian
01.2022 - Current
  • Managed daily operations of a busy mental health practice, handling appointment scheduling, client inquiries, and administrative tasks.
  • Collaborated with clinicians to streamline processes and improve efficiency in client care.
  • Assisted in special projects such as organizing community workshops and coordinating outreach programs aimed at mental health awareness.
  • Assisted in completing charts by transcribing results of patient and doctor consultations.
  • Ensured daily medical records are pulled and organized correctly.
  • Participate in management meetings, recording notes and creating action plans.
  • Processed financial information and transactions for medical billing.
  • Scheduling follow up appointments and procedures/tests.
  • Generates revenues by recording billing information of services rendered.
  • Completed insurance forms; responding to insurance and other thirdparty inquiries.
  • Welcomes patients by greeting them, in person or on the telephone.
  • Prepares patients for the health care visit by directing and/or accompanying them to the examining room, providing examination gowns and drapes.

Office Assistant

Tranquility Psychiatry Services
Tanzania
01.2019 - 01.2021
  • Supported the administrative needs of a private mental health practice, including maintaining office supplies, organizing files, and scheduling appointments.
  • Demonstrated sensitivity and professionalism in communication with both patients and business associates, fostering a positive and supportive environment.
  • Utilized knowledge of various software applications and IT solutions to enhance workflow efficiency and improve overall practice management.
  • Provided administrative support in a clinical setting, including managing patient records, billing, and insurance claims processing.
  • Assisted with client intake procedures, ensuring sensitivity to confidentiality and privacy concerns.
  • Participated in training sessions to gain proficiency in using electronic health record systems and other IT tools essential for the practice's operations.
  • Performed other administrative/clerical duties.
  • Performed administrative and office support.
  • Maintained files in the administrative office.
  • Demonstration of patient focus, planning and aligning, resourcefulness, driving results, and collaboration skills.
  • Demonstrated attention to detail, accuracy and follow through abilities.
  • Participated in revenue cycle Processes.
  • Experienced with obtaining patient history, vital signs and chief complaint.

Assistant Laboratory Supervisor

DD Laboratory Services
Tanzania
01.2017 - 01.2018
  • Assisted the Laboratory Supervisor in overseeing the day-to-day operations of the laboratory.
  • Coordinated work schedules, assignments, and priorities for laboratory staff.
  • Collected received and prepared laboratory samples following established protocols.
  • Conducted routine laboratory tests and experiments using standard operating procedures.
  • Performed analytical procedures, including microscopy, chromatography, and immunoassays.
  • Followed quality controlled procedures to ensure the accuracy and reliability of test results.
  • Adhere to safety protocols and guidelines in the laboratory.
  • Maintained accurate and organized records in compliance with laboratory standards.

Education

Foundation degree - Chemistry

The university of Dar es salaam
Dar es salaam, Tanzania
01.2021

Skills

  • Customer Service Skills
  • Detailed Oriented
  • Empathy
  • Medical Support
  • Medical Knowledge
  • Organization skills
  • Email Management
  • Problem solving
  • Confidential Correspondence
  • Document Management
  • Team Leadership
  • Record Keeping
  • Medical Transcription

References

Available Upon Request

Timeline

Administrative Assistant

Harmony Wellness Center
01.2022 - Current

Office Assistant

Tranquility Psychiatry Services
01.2019 - 01.2021

Assistant Laboratory Supervisor

DD Laboratory Services
01.2017 - 01.2018

Foundation degree - Chemistry

The university of Dar es salaam

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