Ritha Julius William
Dodoma
Summary
Professional representative with strong background in public relations and marketing. Adept at building and nurturing strategic partnerships to promote organizational initiatives. Known for collaborative teamwork and delivering consistent results, showcasing excellent interpersonal and negotiation skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DCA Digital Channel Ambassador
Nmb Bank Plc
11.2019 - Current
- Create awareness on the mobile banking platform (which includes both NMB MKONONI USSD and App)
- Create awareness On NMB's products and services offered through the channels to the customers
- Register customers to NMB Mkononi and educate on the usage of our self-services channels
- Collect Report feedback from customers
- Educate customers on how to use NMB Mkononi (USSD) and NMB Mkononi APP
- Generate leads Upsell and cross of bank products and services from the customers
- Participate in campaigns, special projects & events to sell to bank products and service
- Register customers through ATM and Mobile
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
Sales Officer
Ex Africa Company
07.2019 - 10.2019
- Planning and Designing tools for rewarding service agents and encouraging positive customer behaviors aiming at a long business relationship and reducing
- Promoting new products and any special deals available
- Planning and managing the publication of all publicity material to maximize brand promotion
- Recording orders and sending details to the office
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
M-Power Off-Grid Electric Company
08.2015 - 06.2016
- Responsible for recruiting and winning new customers as well as looking after existing Customers
- Keeping in contact with existing customers in person and by phone
- Making appointments with and meeting new customers
- Agreeing sales, prices, contracts and payments
- Meeting sales target
- Promoting new products and any special deals available
- Advising customers about delivery schedules and after-sales services
- Recording orders and sending details to the office
- Giving feedback on sales trends
- Planning and Designing tools for rewarding service agents and encouraging positive customer behaviors aiming at a long business relationship and reducing
Marketing Officer
Hombolo General Supplies Ltd
01.2014 - 06.2015
- Supporting the marketing manager in day to day activities
- Creating marketing campaigns and working with the company's external PR agents to see them executed
- Creating and developing new innovative ways to communicate the company's message to its existing customers
- Preparing, planning and managing the publication of all publicity material to maximize brand promotion
- Evaluating the effectiveness of all marketing activities
Local Authority Pensions Fund (LAPF)
07.2012 - 09.2012
- Assisting on registering new customers maintaining and updating customer files
Practical Training in Information, Civic Education and International Relations
National Assembly of Tanzania
07.2011 - 09.2011
- Assisting with visitor's records
- Assisting with media covering the parliament meetings
- Arranging on which visitors get to visit the parliament
Education
Bachelor of Art - Public Relations and Marketing
St. Augustine University of Tanzania
01.2016
Advance Level -
Greenville High School
01.2009
O- Level Secondary Education -
Green Acres Secondary School
10.2007
Skills
- Presentation skills
- Analytical skills
- Team work
- Decision making skills
- Computer skills
- Customer engagement
- Product knowledge
- Customer service
- Excellent communication
Report writing
Certification
I Ritha Julius William, the undersigned, certify that to the best of my knowledge and belief that these data correctly describe my qualifications and experience., 10/01/24
Personal Information
- Date of Birth: 03/01/89
- Nationality: Tanzanian
- Marital Status: Single
Languages
Swahili
Native language
English
Upper intermediate
B2
Timeline
DCA Digital Channel Ambassador
Nmb Bank Plc
11.2019 - Current
Sales Officer
Ex Africa Company
07.2019 - 10.2019
M-Power Off-Grid Electric Company
08.2015 - 06.2016
Marketing Officer
Hombolo General Supplies Ltd
01.2014 - 06.2015
Local Authority Pensions Fund (LAPF)
07.2012 - 09.2012
Practical Training in Information, Civic Education and International Relations
National Assembly of Tanzania
07.2011 - 09.2011
Advance Level -
Greenville High School
O- Level Secondary Education -
Green Acres Secondary School
I Ritha Julius William, the undersigned, certify that to the best of my knowledge and belief that these data correctly describe my qualifications and experience., 10/01/24
Bachelor of Art - Public Relations and Marketing
St. Augustine University of Tanzania
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