RITHA EMILIANI MMASI
MOSHI
Summary
Dynamic Operations Manager at Mama Thea Homes with a proven track record of enhancing operational efficiency and elevating customer satisfaction. Expertise in innovative thinking and customer relationship management has led to successful implementation of cost-reduction strategies while cultivating strong client connections. Adept at staff management, driving team performance to exceed organizational goals is a key focus. Committed to fostering a collaborative environment that promotes growth and excellence within the team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Mama Thea Homes
01.2022 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Inter Marketer
TIGO TANZANIA
11.2020 - 04.2021
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Ensured the recruitment of Merchants
- Managed to develop client's relationships
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
Field Assignment Worker
KAHAWA HOUSE
04.2018 - 05.2018
- Followed instructions and procedures to complete assigned tasks.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Data Analyst Intern
OCEANLINK SHIPPING SERVICES
04.2017 - 05.2017
- Dealt with data recording and file scanning.
- Compiled statistical reports from existing databases on a regular basis.
- Maintained an organized filing system for easy retrieval of documents.
- Performed data entry of confidential information into databases accurately and timely.
Translator
WAKA WOMEN GROUP
05.2015 - 07.2015
- I served as a translator.
- Assisted non-English-speaking WAKA GROUP WOMEN with communication issues.
- Interpreted verbal conversations in real time into another language.
- Delivered translation services to WAKA GROUP WOMEN.
- Developed strong relationships with clients by providing clear communication and consistently exceeding expectations in terms of both quality and turnaround times.
- Maintained open communication channels with clients to address concerns and ensure satisfaction throughout the translation process.
Volunteer Teacher
CCS (Cross Culture Solution)
01.2015 - 04.2015
- I volunteered as a teacher at kindergarten schools in different places around Moshi town.
- Maintained accurate records of student attendance and grades as required by school policy.
- Adapted lesson plans based on student performance data to ensure success for all learners.
- Provided a safe learning environment where children could explore their creativity.
- Created and maintained safe learning environment for students.
- Encouraged students to think critically by posing questions and providing stimulating materials.
- Monitored student behavior throughout the day to ensure safety rules were being followed.
Education
BBA - MARKETING
ST. JOHN’S UNIVERSITY OF TANZANIA
11-2018
High School Diploma -
ST. JOHN’S UNIVERSITY OF TANZANIA
07-2015
CERTIFICATE OF SECONDARY EDUCATION EXAMINATION -
ORDINARY LEVEL SECONDARY SCHOOL KILIMANJARO ACADEMY
10-2012
CERTIFICATE OF PRIMARY EDUCATION EXAMINATION -
MAGEREZA PRIMARY SCHOOL
09-2008
Skills
- Communication skills
- Project leadership
- Work flow planning
- Purchasing and procurement
- Time management
- Innovative thinking
- Document control
- Customer relationship management
- Internet
- Procurement activities
- Marketing activities
- Business planning
- Customer service
- Staff management
- Operations management
- KPI tracking
- Problem-solving
- Team leadership
- Planning and implementation
- MS office
Accomplishments
- Volunteered at (CCS) Cross Culture Solution as a teacher to kindergarten schools in different places around Moshi town in Kilimanjaro Region in 2015 from January to April.
- English to Swahili Translator to WAKA WOMEN GROUP around Moshi town in Kilimanjaro region in 2015 from May to July.
- Volunteered at OCEANLINK SHIPPING SERVICES as a person who dealt with data recording and files scanning.
- Field assignment at KAHAWA HOUSE in Kilimanjaro.
- Worked at Mama Thea Homes Hotel as a hotel manager who dealt with all hotel activities.
- Volunteered at TIGO TANZANIA for six months from 11/01/20 to 04/30/21 as a marketer dealing with the program called LIPA KWA SIMU.
- Since 2022, working at Mama Thea Homes as Operations Manager.
Certification
- Certificate of competence in Information Communication Technology Unit.
- Certificate of Participation in Electronic Commerce and Entrepreneurship.
Languages
Swahili
First Language
English
Advanced (C1)
C1
Timeline
Operations Manager
Mama Thea Homes
01.2022 - Current
Inter Marketer
TIGO TANZANIA
11.2020 - 04.2021
Field Assignment Worker
KAHAWA HOUSE
04.2018 - 05.2018
Data Analyst Intern
OCEANLINK SHIPPING SERVICES
04.2017 - 05.2017
Translator
WAKA WOMEN GROUP
05.2015 - 07.2015
Volunteer Teacher
CCS (Cross Culture Solution)
01.2015 - 04.2015
High School Diploma -
ST. JOHN’S UNIVERSITY OF TANZANIA
CERTIFICATE OF SECONDARY EDUCATION EXAMINATION -
ORDINARY LEVEL SECONDARY SCHOOL KILIMANJARO ACADEMY
CERTIFICATE OF PRIMARY EDUCATION EXAMINATION -
MAGEREZA PRIMARY SCHOOL
BBA - MARKETING
ST. JOHN’S UNIVERSITY OF TANZANIA
Skills And Competence
- Computer skill working knowledge on Microsoft Package, email and internet.
- Knowledge on how to conduct procurement activities and marketing activities.
Personal Information
References
References available upon request.
Education Background And Awards
- 2002-2008, Magereza Primary School, Certificate of Primary Education Examination (CPEE)
- 2009-2012, Ordinary Level Secondary School Kilimanjaro Academy, Certificate of Secondary Education Examination (CSEE)
- 2013-2015, St. John's University of Tanzania (SJUT), Diploma in Business Administration (Procurement and Supply Management)
- 2015-2018, St. John's University of Tanzania (SJUT), Bachelor of Business Administration in Marketing
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Personal Qualities
- Able to work in challenging environment when provided with necessary requirement
- Innovative, reactive, positive thinker and has personal integrity
- Human being we just depending on each other so we cannot separate people because God make them to be together and no human being can work properly without cooperation.
Content creation, Listening to podicasts, Vlogging,Travelling,Networing
- Experienced in creating engaging digital content to drive audience interaction.
- Strong interpersonal and active listening skills that support effective teamwork
- Passion for travelling,fostering adaptability and cross-cultural awareness
- Continuously exploring creative projects to develop new skills and perspectives.
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