Nuhaila Nizar Mohammed Hussein
Dubai
Summary
A dedicated Processing Specialist with expertise in KYC and compliance within the financial services sector. Extensive experience at Network International in merchant onboarding, risk assessment, and managing complex amendments. Skilled in process optimization and team management, with a proven track record of ensuring compliance and operational efficiency. Seeking opportunities to leverage my experience and continue professional growth in a dynamic environment.
Overview
16
16
years of professional experience
Work History
Processing Specialist (Supervisor)
AFU Acquiring
05.2022 - 11.2024
- Conducted KYC Re-verification for new merchant onboarding in Sales Force for Digital Onboarding, ensuring accuracy and compliance
- Managed end-to-end processing of merchant requests, including document/UBO’s Re-validation and cross-departmental approval checks
- New Merchant onboarding checks thru Visa Online, MasterCard, and AMLOCK
- Suggested process improvements based on Investigations & review of procedures on a timely basis to identify and close any gaps that may lead to potential fraud
- Handled various amendments checks and placing files for existing merchants, such as bank account changes, legal entity changes, MSF, Reactivation, Closure and settlement Hold/release
- Ensure that the merchant setups and processed files are transmitted via secured means
- All policies are adhered and no audit points are raised
- Ensure that there is no impact to BAU in the absence of Manager and process is not impaired
- On a daily basis, all requests /queries/issues from the internal and external customers should be closed and no request should be outstanding as per cut-off time
- Ensure that all requests received by the Unit on various applications are processed and responded within SLA
- Ensure required MIS is up to date and provided to the required teams as per procedures
- Query handling from various internal / externals teams / Clients
- Ensuring that all activities are carried out as per compliance and procedures laid down
- Adherence to Compliance rules & regulations
- Authenticate the signatories on request forms
- Led a team of 8 external members, distributing workloads and ensuring timely completion of tasks
- Trained new team members through in-person sessions and virtual meetings, fostering a knowledgeable and efficient workforce
- Suggest initiatives for improvement on existing processes.
Processing. Data Assistant
AFU Acquiring
06.2021 - 05.2022
- Merchant onboarding and Merchant Maintenance in all required systems
- Onboarding Merchant in Way4 & Base24 systems for NI, ADCB and CBD
- Conducted KYC verification for new merchant onboarding, both digital and manual, ensuring accuracy and compliance
- Managed end-to-end processing of merchant requests, including document validation and cross-departmental approval checks
- Screened merchants for potential risks using platforms like FISERV AND MATCH
- Handled various amendments for existing merchants
- Processing with Additional POS/ECOM/SOFTPOS requests
- Cut off time update for NI, ADCB and CBD merchants
- Amex update for NI, ADCB and CBD merchants
- Email and Contact update
- Legal name/ DBA name/ MCC/Address change
- ECOM indicator change
- Merchant ID/ Terminal ID Reactivation/ Closure
- MSF rates update
- Bank Account change (IBAN)
- Settlement Hold/Release request.
Customer Service Executive - Authorization Department
Network International LLC
03.2016 - 06.2021
- Handling daily merchant’s inquiry (Receiving calls related to merchant’s general inquiry, paper roll request)
- Processing pre Auth cancelation requests
- Handling paper roll reports
- Technical support cases for merchants
- Reports and Settlement provided to merchants
- Providing assistance also via emails
- Card Authorizations and verification
- Third Party calls (Banks Acquiring).
Administrative Assistant - Academic service
Higher Colleges of Technology
01.2013 - 01.2014
- Answer calls and sending emails professionally
- Respond to Parents/Students inquiries
- Handle and resolve Parents/Students complaints
- Provide Parents/Students with product and service information
- Enter Parents/Students information
- Follow up with Parents/Students calls where necessary
- Prepare responses for correspondence & routine inquiries
- Prepare invoices, reports, letters, Certificates, timetables, Exams Papers, and other documents
- Outstanding knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Coordinated with professor on conduction of exams, seminars and meetings
- Maintained all the educational records of students
- Assisted with the coordination of classes, meetings and reservation requests
- Entering online new applications for current and non-current students
- Attending colleges meetings
- Communicating with faculties, supervisors, and teachers.
Accounting Assistant
Al Marashi General Trading
01.2010 - 01.2013
- Greeting clients/visitors & giving them an outline of the organizational nature of business
- Prepare responses for correspondence & routine inquiries
- Perform general office duties such as: ordering supplies, maintaining records management systems, and performing basic bookkeeping tasks
- Prepare invoices, reports, letters, financial statements and other documents using: MS Word, MS Excel and MS Database
- Maintain CEO’s calendar: plan and schedule meetings, teleconferences and travel arrangements
- Handle all formalities for import and re-exportation of goods to regional offices
- Providing relevant shipping documents to Procurement Unit, to the stores Unit and Inspection and Receiving sub-committee
- Ensure purchase orders, receiving and invoices are matched
- Assist in the planning and preparation of meetings, teleconferences
- Receive, direct, relay telephone, and fax messages.
Customer Service Representative
Emirates Post
01.2009
- Answer calls professionally
- Respond to customer inquiries
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Process orders, forms and applications
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs & produce call reports.
Education
Certificate - ICDL
Computer College
Dubai, United Arab Emirates04-2009
Bachelor of Science - Business Administration
University of Dar Es Salaam
Dar Es Salaam, Tanzania11-2008
High School Diploma -
Weruweru Secondary School
Moshi, Tanzania05-2004
Skills
- Quality assurance
- Customer service excellence
- Effective communication
- Staff training
- Performance monitoring
- Leadership
- Compliance knowledge
- Sanctions screening
- Document examination
- Data analysis
- Digital onboarding experience
- Teamwork
Custom
15 years, Strong, Effective, Proficient, Excellent, Capable, Detail-oriented
Personal Information
Languages
English
Proficient
C2
Arabic
Proficient
C2
Hindi
Upper intermediate
B2
Swahili
Proficient
C2
Timeline
Processing Specialist (Supervisor)
AFU Acquiring
05.2022 - 11.2024
Processing. Data Assistant
AFU Acquiring
06.2021 - 05.2022
Customer Service Executive - Authorization Department
Network International LLC
03.2016 - 06.2021
Administrative Assistant - Academic service
Higher Colleges of Technology
01.2013 - 01.2014
Accounting Assistant
Al Marashi General Trading
01.2010 - 01.2013
Customer Service Representative
Emirates Post
01.2009
Certificate - ICDL
Computer College
Bachelor of Science - Business Administration
University of Dar Es Salaam
High School Diploma -
Weruweru Secondary School
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