Richard Mkama Mazula
Information Management Assistant
Arusha,01
Summary
Resourceful Information Management Assistant known for productivity and efficiency in task completion. Specialized skills include data management, information security protocols, and digital archiving techniques. Excel in problem-solving, teamwork, and adaptability to new technologies. Committed to enhancing workflow through effective communication and organizational skills. History of maintaining equipment, updating software, and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
27
27
years of professional experience
Work History
Information Management Assistant
United Nations Department of Peace Keeping Operations
Jerusalem
02.2006 - 03.2022
- Analyzed operating system or application log files regularly to verify proper system performance.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Trained staff on new technologies and software applications.
- Monitored data inputs to manage and maintain accuracy.
- Reviewed existing procedures for compliance with applicable laws and regulations.
- Maintained a log of all incoming and outgoing documents related to Information Management tasks.
- Answered queries from other departments regarding their record storage needs.
- Analyzed project requirements to find bugs and eliminate issues.
- Generated reports summarizing trends in document requests across departments.
- Monitored changes in regulations affecting the organization's records management practices.
- Created a system for storing, cataloging, and retrieving electronic documents.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Assisted in creating presentations for management meetings.
- Scanned networks with vulnerability assessment tools to identify security holes.
- Trained staff on how to use the organization's Information Management software.
- Researched best practices for maintaining accurate records retention schedules.
- Organized and updated documents in the company's digital repository.
- Performed quality assurance checks on records before archiving them.
- Implemented new technologies for managing large volumes of information efficiently.
- Completed frequent checks on user logins, file permissions and other data issues.
- Managed access rights within the organization's secure file sharing system.
- Provided technical support to users regarding Information Management systems.
- Prepared spreadsheets of data collected from various sources.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Conducted research and compiled reports in relation to Information Management projects.
- Developed and maintained databases to store information related to organizational activities.
- Identified system data, hardware or software components to meet user needs.
- Provided technical and operational support for entire organization.
- Investigated problems reported by users regarding access or retrieval of files stored electronically.
- Boosted sales through customer education, competitor knowledge, and strategic upselling techniques.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Managed user profiles, security access, and shared file structures.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Compiled statistics and created charts from data gathered from multiple sources.
- Updated hardware, software, and security protections with latest standards.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Documented processes for efficient retrieval of archived materials as needed by staff members.
- Coordinated with vendors to ensure that all necessary hardware and software were up-to-date.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
Information Systems Assistant
International Criminal Tribunal for Rwanda
Kigali
06.2000 - 02.2006
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Developed policies and procedures for system security and access control.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Tested new software releases prior to deployment in production environment.
- Installed, configured, tested, maintained and troubleshooted hardware components such as servers, workstations and network devices.
- Evaluated software or hardware to recommend improvements or upgrades.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Participated in team meetings with other IT personnel to discuss projects or initiatives related to technology.
- Assessed user needs and developed plans for implementation of new technologies or upgrades to existing ones.
- Supported IT manager with department administrative duties and clerical tasks.
- Prepared and managed business servers.
- Conducted training sessions for staff members on new systems or processes related to IT infrastructure.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Maintained inventory records of all installed hardware devices such as printers, scanners and computers.
- Managed user accounts in Active Directory ensuring compliance with corporate policies.
- Collected, analyzed and reported on data for use in operational planning.
- Performed regular backups of critical data to ensure business continuity.
- Provided technical support to end users on software applications and hardware peripherals.
- Conducted workflow analysis, space design or cost comparison analysis.
- Kept software patched and licenses up to date.
- Managed household errands and other essential duties.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
EDP Assistant
International Criminal Tribunal for Rwanda
Arusha
08.1997 - 06.2000
- Tested new software releases prior to implementation in production environment.
- Updated system configurations according to the latest security policies.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Provided technical support to users by troubleshooting hardware, software and network related issues.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Configured routers, switches, firewalls and other networking devices according to organizational requirements.
- Installed and configured new software applications on user systems.
- Developed backup strategies for data protection and recovery purposes.
- Monitored system performance, identified potential problems and provided solutions accordingly.
- Managed user accounts within Active Directory domain services environment.
- Identified system data, hardware or software components to meet user needs.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Trained staff on new technologies and software applications.
- Maintained computer systems and networks in order to ensure smooth operations.
- Updated hardware, software, and security protections with latest standards.
- Scanned networks with vulnerability assessment tools to identify security holes.
- Ensured that all EDP systems are compliant with relevant laws and regulations.
- Performed regular maintenance tasks such as virus scans, disk cleanups and system updates.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Worked with cross-functional teams to achieve goals.
EDP Assistant
United Nations High Commissioner for Refugees
Karagwe Ngara
05.1995 - 01.1997
- Tested new software releases prior to implementation in production environment.
- Reduced workflow downtime by coordinating on-site satellite building repairs.
- Responded promptly to user inquiries regarding computer software or hardware operation issues.
- Prepared weekly status reports regarding system performance metrics.
- Provided technical support to users by troubleshooting hardware, software and network related issues.
- Configured routers, switches, firewalls and other networking devices according to organizational requirements.
- Resolved complex technical issues through research or consultation with vendors.
- Managed user accounts within Active Directory domain services environment.
- Identified system data, hardware or software components to meet user needs.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Implemented EDP procedures for effective usage of resources, equipment, materials and personnel.
- Maintained computer systems and networks in order to ensure smooth operations.
- Created detailed documentation of all EDP processes including system installation, configuration changes and troubleshooting steps.
- Updated hardware, software, and security protections with latest standards.
- Conducted periodic audits of IT infrastructure components to identify any anomalies.
- Provided technical and operational support for entire organization.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
GED -
ISVI Institute
Ancona Italy10-1989
Skills
- Data analysis
- Records management
- Technical troubleshooting
- Software training
- System security
- Database maintenance
- Information retrieval
- Document control
- Data warehousing
- Data extraction
- Data storage
- Data destruction
- Data migration
- Data classification
- Data recovery
- Data encryption
- Network administration
- Hardware installation
- Web application design
- Hardware operation
- User account management
- Deadline adherence
- Documentation skills
Timeline
Information Management Assistant
United Nations Department of Peace Keeping Operations
02.2006 - 03.2022
Information Systems Assistant
International Criminal Tribunal for Rwanda
06.2000 - 02.2006
EDP Assistant
International Criminal Tribunal for Rwanda
08.1997 - 06.2000
EDP Assistant
United Nations High Commissioner for Refugees
05.1995 - 01.1997
GED -
ISVI Institute
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