Richard Vitus Luambano
Dar Es Salaam
Summary
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Executive – Agent Relation (EOR)
SUNKING
10.2021 - 12.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanour and ensuring timely resolution of issues.
- Evaluated interactions between associates and customers to assess personnel performance.
Education
Bachelor degree - Social Protection and Insurance
Institute of Finance Management (IFM)
01.2020
Certificate - advanced education Examination
Tukuyu Secondary School
01.2017
Certificate - secondary education examination (CSEE)
LIKONDE SEMINARY
01.2014
Skills
- Computer skills
- Strong communication and interpersonal skills
- Self-motivated and self-driven
- Able to learn and adapt to new environment
- Ability to maintain a high level of accuracy and confidentiality
- Language: Both English and Swahili - Well written and Spoken
- Teamwork and Collaboration
- Time Management
Languages
English
Professional Working
Swahili
Native or Bilingual
References
Elifuraha, Laban, Customer Service Manager, +255 759303770, Sunking, Tanzania
Timeline
Customer Service Executive – Agent Relation (EOR)
SUNKING
10.2021 - 12.2023
Certificate - advanced education Examination
Tukuyu Secondary School
Certificate - secondary education examination (CSEE)
LIKONDE SEMINARY
Bachelor degree - Social Protection and Insurance
Institute of Finance Management (IFM)
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