Rhoda Majebelle
Dar es Salaam
Summary
Dynamic Brand Supervisor with a proven track record at Call Power Company, adept in enhancing operational efficiency and team performance. Excelled in cross-functional collaboration and strategic process improvements and strong conflict management skills. Demonstrated adaptability and a robust work ethic, driving significant enhancements in service delivery.
Overview
10
10
years of professional experience
Work History
Brand Supervisor
Call Power Company
11.2022 - Current
- Overseeing operations across two departments to ensure seamless workflow and alignment with organizational goals
- Recording, preparing, and presenting comprehensive weekly and monthly performance reports to senior management
- Evaluating departmental performance, identifying areas for improvement, and providing actionable feedback to teams
- Managing daily operations, ensuring adherence to company policies, and maintaining high levels of discipline and order in the workplace
- Developing and conducting refresher training sessions for staff to improve skills and operational efficiency
- Collaborating with cross-functional teams to develop strategies for process improvement and enhanced service delivery
- Scheduling and managing shifts across both departments to optimize resource allocation and ensure coverage during peak times
- Proficient in communication systems (Intercom, Salesforce, Chat2desk, Zendesk) and bonus creation platforms (CRM - BO, REA - BO), ensuring accuracy and compliance in system operations
Customer Support Representative
Call Power Company
- Identify customers' needs, managing large amounts of Customer queries
- Research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Proficient in Communication systems (Salesforce, Chat2desk, Zendesk,) and Bonus creation systems (CRM - BO, REA - BO)
Finance and Accounting Trainee
Melia Serengeti Lodge
08.2020 - 10.2020
- Responsible for preparation of Daily Sales Report, Store issues, Post of Invoices, Preparation of LPO's and GRN, Posting and Allocation of Guest Deposits, Writing of Checks, Preparation of Bed Levy, Preparation of TANAPA Permits, Stock Taking
- Proficient in SAP software and OPERA PMS
Intern
Parkwest Apartments & Travel Ltd
07.2017 - 09.2017
- Responsible for filing, data entry, recording and maintaining accurate and complete financial records, Post customer payments by recording cash, checks, and credit card transactions
Intern
Parkwest Apartments & Travel Ltd
05.2015 - 07.2015
- Responsible for providing support to the Accounting Department
- Performing basic office tasks, such as filing, data entry, issuing checks and handling communications with clients and vendors via phone, email, and in person
Education
Bachelor Degree of commerce - finance
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01.2018
Diploma in Business Administration -
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01.2015
Certificate in Accounting, Finance & Management -
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01.2013
Certificate of Secondary Education (I.G.C.S.E.) -
Arusha modern High school International Generational
01.2009
Certificate of Primary School -
St. Thomas Primary School
01.2005
Skills
- MS Word
- MS Excel
- MS emails
- MS PowerPoint
- Adaptability
- Willingness to learn
- Team player
- Management
- Self-motivation
- Strong work ethic
- Organized
- Time management
- Creative
- Confident
- Conflict management
- Ability to work unsupervised
Personal Information
- Place of Birth: Dar es Salaam
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
References
- Zahid Habib Salim, +255 78 495 6032, Team Lead - Call Power
- Vinisha Pithia, 0786 669047, Head of trainers - Call Power
- Prosper Kanael Nanyaro, +255 75 292 7717, Accountant - Melia Serengeti Lodge
Timeline
Brand Supervisor
Call Power Company
11.2022 - Current
Finance and Accounting Trainee
Melia Serengeti Lodge
08.2020 - 10.2020
Intern
Parkwest Apartments & Travel Ltd
07.2017 - 09.2017
Intern
Parkwest Apartments & Travel Ltd
05.2015 - 07.2015
Customer Support Representative
Call Power Company
Bachelor Degree of commerce - finance
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Diploma in Business Administration -
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Certificate in Accounting, Finance & Management -
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Certificate of Secondary Education (I.G.C.S.E.) -
Arusha modern High school International Generational
Certificate of Primary School -
St. Thomas Primary School
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