Rhoda Joseph Majebelle
Dar es Salaam
Summary
Dynamic and results-driven professional with extensive experience at Growe Company (Call Power), excelling in team leadership and operational efficiency. Proven track record in enhancing customer service through innovative training development and performance reporting. Proficient in iGaming platforms, demonstrating strong analytical thinking and a commitment to achieving KPI goals.
Overview
5
5
years of professional experience
Work History
General Multi - Teams Supervisor
Growe Company (Call Power)
Dar es Salaam
11.2022 - 08.2025
- Oversaw operations across many departments, with multi - several separate different brands of betting Companies including India , Global, Brazil and LATAM Regions Parimatch betting Companies-(India, Brazil, Africa an Global), Desi Sports and Casino Betting Company, Tamasha Sports and Casino Betting Company, Glassicasino Betting Company, TopCasino Betting Company, SpinKings Betting Company, Saray Betting Company, Lucrasino Betting Company and Head of Special Task department ( A Multi task department of Bonus Specialists monitoring and handling all brands customer's Sports and Casino bonuses, internal expertise and Customer Support.
- Supervising more than 100 Customer Support Agents in Tanzania and Outsource agents; including Bangladesh, Brazil, Poland, and the LATAM region, to ensure workflow alignment with organizational goals.
- Recorded and presented comprehensive weekly and monthly performance reports to senior management.
- Evaluated departmental performance, identifying improvement areas and providing actionable feedback.
- Managed daily operations, monitored KPI goals to ensure they were met on a daily basis, ensured compliance with company policies, and maintained workplace discipline.
- Developed and conducted refresher training sessions to enhance staff skills and operational efficiency.
- Collaborated with cross-functional teams of experts, including Customer Relationship Managers and GR8tech iGaming Specialists, on strategies for process improvement and service delivery.
- Scheduled and managed customer support shifts to optimize resource allocation during peak times.
- Utilized communication systems and bonus creation platforms, ensuring operational accuracy and compliance.
- Expert in operating igaming back office systems, such as customer bonus systems like CRM-REA Journey Builder, EVA Casino Backoffice Platform, Gamifications Platform systems, and Smartico Platform.
- Operated with customer-related communication systems such as Intercom, Salesforce, Zendesk, Chat2desk, and other internal communication systems such as Slack, Confluence, Atlassian, and Jira platforms.
- Created internal guides and articles in Confluence Atlassian separately for management preview and customer support preview for a simplified workflow and knowledge base in the company.
Customer Support Representative
Growe Company (Call Power)
Dar es Salaam
02.2021 - 12.2021
- Responded promptly to complaints or requests from customers. Identify customers' needs, and manage large amounts of customer queries.
- Research every issue related to customer queries, and provide solutions and alternatives.
- Meet personal/team qualitative and quantitative targets.
- Utilized communication systems/tools worked with (Intercom, Salesforce, Chat2desk/NOVA, Zendesk), and iGaming bonus creation systems (CRM REA - Universal Backoffice, EVA Casino Platform, Gamification, and Smartico).
- Worked across several departments, including India and Global Brands, experienced in providing service with customers across the globe.
Finance and Accounting Trainee
Melia International Hotels (Serengeti Lodge)
Serengeti- Mara
08.2020 - 10.2020
- Responsible for preparation of Daily Sales Report, Store issues, Post of Invoices, Preparation of LPO's and GRN, Posting and Allocation of Guest Deposits, Writing of Checks, Preparation of Bed Levy, Preparation of TANAPA Permits, Stock Taking.
- Proficient in SAP software and OPERA PMS.
Intern
Parkwest Apartments & Travel Ltd
Arusha
07.2017 - 09.2017
- Responsible for filing, data entry, recording, and maintaining accurate and complete financial records, and posting customer payments by recording cash, checks, and credit card transactions.
Intern
Parkwest Apartments & Travel Ltd
Arusha
05.2015 - 07.2015
- Responsible for providing support to the Accounting Department.
- Performing basic office tasks, such as filing, data entry, issuing checks and handling communications with clients and vendors via phone, email, and in person.
Education
Bachelor Degree - Commerce - Finance
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01-2018
Diploma - Business Administration
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01-2015
Certificate - Accounting, Finance & Management
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
01-2013
Certificate - Secondary Education (I.G.C.S.E.)
Arusha Modern High School International Generational
01-2009
Certificate - Primary School
St. Thomas Primary School
01-2005
Skills
- Team leadership and supervision
- Customer service
- Performance reporting
- iGaming platforms
- Training development
- Customer Relationship Management - CRM
- Operational efficiency (KPI goals)
- Cross-functional collaboration
- Analytical thinking and creativity
- Software experiences
- Management and strong work ethic
- Time management and conflict management
Affiliations
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Certification
Languages:
- English
- Swahili
Hobbies:
- Travelling
- Sports
REFEREES
1. Vinisha Pithia: Team lead - Growe Company (Call Power)
- Phone number: +255 786 669 047
- Email address: vinishapithia@gmail.com
2. Prosper Kanael Nanyaro: Accountant and Financial Controller - Melia International Hotels (Serengeti Lodge)
- Phone number: +255 75 292 7717
- Email address: prosper.kanael@melia.com
Timeline
General Multi - Teams Supervisor
Growe Company (Call Power)
11.2022 - 08.2025
Customer Support Representative
Growe Company (Call Power)
02.2021 - 12.2021
Finance and Accounting Trainee
Melia International Hotels (Serengeti Lodge)
08.2020 - 10.2020
Intern
Parkwest Apartments & Travel Ltd
07.2017 - 09.2017
Intern
Parkwest Apartments & Travel Ltd
05.2015 - 07.2015
Bachelor Degree - Commerce - Finance
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Diploma - Business Administration
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Certificate - Accounting, Finance & Management
Jomo Kenyatta University of Agriculture & Technology (JKUAT)
Certificate - Secondary Education (I.G.C.S.E.)
Arusha Modern High School International Generational
Certificate - Primary School
St. Thomas Primary School
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